Had a car fire and needed to get the fire investigation report. The office shares the same…read morebuilding as the Burbank Police Department. It's a beautiful building with a small for Museum. It's clean and welcoming. The staff was friendly and helpful and was able to give me all the information I asked for. Parking is available catty corner. Handicap ramp is available. Even got a handful of free child proof plug protectors for my daughter's house to keep our curious and mobile grandson safe. Thanks BFD.

Thank you for taking me to the hospital! Ride was very quick and easy. Fire department was…read moreresponsive and patient with me. They collected my vital medical signals and other information on the ride. The hospital they chose was St. Joseph's providence hospital. It was very new & extremely nice. A +

I would like to thank the paramedics that helped me today 12/12/25…read moreSo kind and patient. I would like to send message, but no luck on website. God bless the kind paramedics that have come to my service. In times of distress. Merry Christmas to the two young men.

I can't find a location more general, since this is the Valley I'll leave this here. I am generally…read morevery impressed with LAFD. I'm hoping this is an isolated incident. I saw something disturbing the other night. At 4:30am I was stopped at the light at Riverside and either Vineland or Lankershim, can't remember, I was looking at the homeless encampment under the overpass when a Fire Dept. ambulance or paramedic box truck traveling south entered the underpass area slowed down and started blaring its sirens, no lights, zigzagged from one side to the other, then turned off the siren as soon as it exited. All a mean-spirited attempt to annoy those sleeping in tents. I did not get a truck number, wish I had. Is this sanctioned or tolerated behavior? If yes, it is shameful. If not, since I didn't get a truck number, you might want to put the word out that many in the community would be offended by this behavior.

The most amazing group of firefighters! We are so fortunate to have these dedicated and kind…read moreindividuals n our community!

These brave, focused, professional, skilled, calm men came to my house to remove a rattlesnake that…read morehad decided to live on my front porch. They knew what to do and did it. Thank you!! Well done!!

Rude & condensending. They came to a nonurgent call at the Glendale transportation & just pushed &…read moreshoved their way around people. No excuse me, nothing. One 2nd responder backed up into me; not his appliance but his body. Unprofessional servive like BFD.

I really love living in Burbank. The Burbank Police Department does an awesome job at keeping our…read morecity safe. My boyfriend lives in LA in the Harvard Heights area and every time I'm at his house I turn on the citizen app and I'm shocked at how much crime is happening at any instance there. Whenever I'm at home I open my Citizen app for fun and it's always so safe and quiet here. I feel like our police department is a huge reason for that. Even being in high school I was also really proud to be living in such a great city. Every interaction I've ever had with officers has always been very respectful to me. I hope it always remains this way I know not everyone has this experience, but this is just mine. Keep up the good work everyone that is protecting and serving. I truly appreciate you guys!

Burbank PD just likes to pull over drivers for no apparent reason. I was heading to a 24/7 pharmacy…read moreopen late and out of no where a cop pulls me over and starts questioning me. My privacy was invaded and I was discriminated also for my race. The cop told me "speak english" Nice job Burbank PD

I have called numerous times in the last 2 months in regards of gead brush in the Hansen Hills…read morecommunity. There has been no response. The area is in danger of a fire. I am concerned and upset with the apathy.

My visit there was great, the security guard was very friendly and the air crew seemed to be…read moreunloading from their FIREHAWK when I arrived! Overall a great experience and it is a suggested location for Fire photography.

(This review is strictly for the billing department)…read more It took them almost a year and a half to send me my bill. I then called my insurance company, where I learned that they were in the middle of processing the claim. When I called the fire dept's billing office to explain this, an extremely rude representative started yelling at me about how they had already billed the insurance company and started demanding immediate payment. I had to repeat myself multiple times before she finally understood me. Two weeks later, they sent me a final notice bill. Really? You get to spend a year and a half f******* around and then don't even give me 30 days to pay? I understand that emergencies happen, but just be prepared for a headache when the bill arrives.

I was nauseous (like motion sickness) and overwhelmed by the heat while watching my niece play…read moresoccer at The Sports Complex yesterday. No matter what I did, I got progressively worse. I thought I was just going to throw up and feel better. I actually passed out!!! I was so dizzy I couldn't pick my head up: so distressing! People were so nice to bring water, ice packs, and an umbrella... I had hit my head on the concrete so it was bleeding... An official at the Complex called 911 as part of their protocol and... Station 24 to the rescue! This awesome team: Matt, Chris, Steve, and Carlo, took excellent care to question me, take my vitals, advise and assist me. They were very professional, so kind, and impressively compassionate and considerate. Thank you ALL so very much! I really appreciate your team and your dedication to serve and to care for others: helping the helpless when they need someone the most. God bless and protect each and every one of you! Warmest Regards, Kristine

This happened a year ago, but it still sticks with me. I had…read moreto call 911 for help getting up 2X 2, 3:30am. I had a sudden medical episode, 2 big friendly EMT came. I had an appointment to see Doctor specialist that morning. Later at 7:00am I was in extreme pain and needed the ER. 6:30 is shift change. They sent 2 baby firefighters. Not EMTs. A young girl, smallish and a 23 y.o. guy, also not too big, not yet an EMT. I couldnt walk and was in screaming pain. These 2 raw untrained firemen were overwelled. Barely carried me down a few stairs, and put me on a guerny to hospital ER. They were untrained, unprepared and acted like I was bothering them. I don't know what crew they were. Shocking that the Captain sent out 2 small unqualified, unprepared, probationary "Firefighters" on a medical emergency.

The men of the LAFD Hillhurst station are REAL LIFE HEROES!!!!!…read more I'm beyond grateful and humbled by their caring and so very capable work in saving my cat's life in a hopeless, near death situation. Bless them all.