The services of fire escape are Great and allow you to make awesome clay pottery for an affordable price. However on 3-4 different occasions of being there the owner of the store is consistently very loud, arrogant, and creates an annoying environment to try and work in. Instead of peace and quiet while trying to paint, you have a woman complaining about her finances or her kids personal issues. Would be nice to just have some peace. read more

The family and I headed up to Oshkosh on a cold, wintery Saturday, looking for something fun to do. My wife and I had stopped by a couple weeks prior and the place looked like fun. So on this gloomy Saturday, we grabbed the kid and headed up looking for something to pass the time. I am not a big "arts and crafts" person but on our scouting trip had seen a mug that looked like fun to paint so I agreed to go along. We had a blast! The place was busy, with both a class and walk-in business, so we all grabbed the pieces we wanted to paint (and there is a ton to choose from), grabbed a bunch of paints and headed to one of the back rooms to get down to business. The staff there was very helpful, telling us noobs how to paint our pieces and showing us numerous techniques for getting the look we desired. In addition to all the pottery and art supplies they do offer some limited snacks and drinks, including beer (and maybe wine) which was an added bonus. The afternoon just flew by as we all got involved in our projects and next thing we knew, we had spent 3 hours creating our "masterpieces." Once done, you leave your pieces there and they glaze and fire your pieces. They say it can be up to 2 weeks before they are done but it was less than a week when I got the call that our pieces were ready for pick up. As for cost, I think it is very reasonable. You have to remember that included in the price of your piece is all the paints that you will be using and the time spent there-I know some of these places charge a fee for the time you spend painting, this place doesn't do that. My mug cost me $28 and while I probably wouldn't spend that on a mug if I just bought 1 at the store, I feel that $28 was quite a deal considering the paint I used and the time we spent there, entertaining ourselves. We will definitely be going back at some time! read more

I was with my Grandma and Cousin one time. We didn't know what to do, I had heard of this place. But, didn't know what is was all about. We walked in there and the place was amazing. They have many ceramic selections to choose from. Along with canvases and boards. My cousin and I later decided to do a board. The employees there and very helpful and assistive. They always want to make sure you're happy with you project and that you make your own. I would go here again! read more

What a cute little place! I haven't done any classes or events, but painting pottery as an individual is pretty easy and so fun! Not only do they have a wide selection of pieces to choose from, but glazing and paints is included in the price. The atmosphere is cozy and quiet and very cute and would be great for meetups or parties. They also have a studio dog who looooooves belly rubs! Go there now! read more

went with my husband for the first time today. it took someone that worked there a while to finally explain anything to us and even then, we had a hard time getting someone's attention when we had a question. seemed like the staff were more interested in loudly joking around with each other than showing us how it all worked. read more

Not too happy with this place. This is the 3rd year in row we have gone there for my Mother's bday. And again 3rd year in a row that they do not seem to know who I am when I email or call to see if this product is ready. This year some lady named rebecca just gave a bunch excuses as to why I was not notified.. Something with there google plus. I am not techie so I do not know what she was talking about. She sounded like my 3 year old grandchild with all her excuses. We spent a good amount of money so I expected better cust service and I feel dumb as it is the 3rd time I allowed this to happen. It is over a week and the pieces are not ready and I fear now that this rebecca will not finish them. I was not pleased with her excuses and hung up and choose to email instead, no response from her yet. It is time to contact the BBB? * UPDATE *My husband went in to pick this up and it was Utter chaos. They did not hay hi to him or even acknowledge that he was there. He just took the box with our name on it and left. He stated to me that they are obviously a poorly run business who don't know follow good business practices. And this woman's friend also attacked us on a Face Book post. As paying customers We are allowed to air our grievances when a BUSINESS fails to make up happy or be responsible for their mistakes. The woman who runs this place felt it was ok to send me an private email that she is tired due to renovations And that I should have been more understanding. Last time ever and I although I don't many people I have told many about this experience and the owners unwillingness to say sorry. She loves hers excuses. read more

i love this place, i go here quite frequently, the staff is unbelievably friendly and helpful to whatever you want to do. they do their best to help you create the piece you want! they have a variety of different pieces from pottery to board signs, canvas, jewelry, fluid art & more! they are always doing classes for a variety of different fun things! i love this places, & i encourage everybody to go here!!! read more

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We absolutely coming to Fire Escape as a family! The staff are incredibly helpful and friendly. Very reasonable prices and countless possibilities to create new and unique artwork each visit. read more

I came here yesterday with my sister and 7 month old niece. The staff here were very friendly and helpful, despite it being pretty busy with a few birthday parties on a Saturday afternoon. They helped us execute our techniques on our pieces and were great with my niece helping to get her handprints on a tile. Prices are very reasonable! Would recommend for a birthday party, girls night out, date night, etc. Fun way to spend a couple of hours. Excited to see the final product! read more