It was fairly crowded for a Saturday afternoon in February. I feel the staffing was adequate and we…read morewere asked if we needed help when we walked in. Initially we said we didn't need help but when we did need help we were able to find someone. The young lady that helped us seemed somewhat pushy but nice. She asked my son if he wanted to check what type and size she he needed based upon a machine measurement, he agreed. She brought out several shoes and helped him try them on, I found it odd that she refused to bring shoes that didn't fit with the type of shoe that the machine recommended when we asked for them. My son also asked for a different size but she didn't want to bring another size other than what he measured. We probably would have bought some shoes from them had she brought out a larger size. She seemed to get agitated when I asked her if they carried a certain brand that the didn't carry and also seemed agitated when I asked for a certain shoe that they didn't have at this location but did have at another. The kicker for me and the reason they aren't 4 stars is that she tried to charge us $15 for using their measuring machine when she never mentioned that there was a charge before we used it. They have a decent selection of shoes but not amazing and the shoe wall seemed super unorganized, unless there's an organization system that I wasn't aware of. They have a few products other than shoes but they are a little sparse. The prices were on par with other shoe stores but more expensive than Amazon.

Kent is a lifesaver! I'm from out of town and needed new…read moreinsoles badly as I had acl repair and need stability help. I showed up at 625pm & Kent waived me in even though they close at 6pm. Not only that he got me an awesome pair of insoles & I am very appreciative Thanks RUN FIRST SPORTS & thank you Kent! SB

Checked online and saw they had one more of the 16oz Stanley cups I wanted. I ran in to grab it and…read morewas pleasatly surprised. They had an entire wall stocked with Stanleys and other brands, so plenty of options if you're shopping around. Ended up grabbing an ice block too while I was there. Shawn checked me out and was great! Quick, easy trip, and exactly what I needed.

My first time here at this Dick's Sporting Goods location. I have to say they have everything here…read morethat you may need for shoes, clothing, golf, fishing, Yeti and other items you may like. The staff here are very nice and friendly. Plenty of parking at this location with no issues.

The entire refund went with no problems at all. I was in and out in about 5 minutes. The hardest…read morething about all of it was finding the return desk

If you value your time, avoid the Academy Sports in Warner Robins. My wife ordered a swing set…read moreonline for curbside pickup and received a confirmation email on Wednesday, July 8th, stating it was ready. What followed was a masterclass in retail incompetence and empty corporate promises. I arrived on Friday afternoon, July 10th, parked in the designated spot, and checked in. Ten minutes later, an associate walked out to tell me that while the item was in stock, it was on a high shelf. They couldn't use the forklift at that time and asked me to drive all the way back on Monday. Because Academy's system enforces a pickup deadline that just happened to land on that Monday, my wife had to call the store just to ask for an extension to Wednesday--all because they couldn't fulfill an item they claimed was ready. Monday morning, I received a call assuring me the order was finally down and ready. I told them I would arrive late afternoon. When I got there, a different associate came out with a mind-boggling excuse: the swing set had been brought down that morning, but someone put it right back up on the high shelf during the day. I was told only the manager could operate the forklift to get it down, so I was forced to wait in my truck. Another 30 minutes passed. The associate came out to serve another customer and apologized again. At this point, my time had been severely wasted. I told him that this level of runaround deserved a discount commensurate with my hourly work rate. He told me I would have to speak to the manager. I replied, "Okay, get her out here. My order was for curbside service, so I expect curbside service." It took nearly an hour in total for two associates to finally emerge and load the box into my truck. The manager, Deni, appeared a few minutes later. To her credit, she was doing her best to accommodate me during our conversation. She was extremely apologetic, thanked me for not losing my cool, and said she totally understood my frustration when I told her I wouldn't bring my business there anymore. When I repeated my request for a discount on this order, she explained that her boss would need to approve it. She wrote a post in the manager group chat, added my name, phone number, and discount request, and promised her boss would see it. Since she was off on Tuesday, she explicitly promised to follow up with me when she returned on Wednesday. It is now Thursday, and I have heard absolutely nothing from Deni or her boss. They got their money, so clearly they couldn't care less about the abysmal service they provided. I guess the sale was final, and so is my patronage of this establishment. If you are buying large items, look elsewhere--the Warner Robins Academy Sports has zero internal communication and zero respect for their customers' time. Never again.

I've visited this store twice and had a poor experience both times. The first time, I placed an…read moreonline order, and this time, I visited with my daughters. Unfortunately, the staff seemed uninterested in serving us, while warmly welcoming two white customers. I decided to leave, as I don't want to spend my money where I don't feel welcome.