Scott's has handled all of my floral needs since he opened here 4 years ago from funeral stands,…read morehand designed bouquets to gift baskets. They have all been GORGEOUS!! I just pulled up his online info to give to a friend & saw a review from an unhappy customer. I HATE that Ron Y. was disappointed w/his order, but FYI...NEVER order thru Proflowers, FTD, etc. as they just take more $ from the you, the consumer. All they do is contact a local florist to make the arrangement that you see a picture of on their website at a lower price. That's where you can run into problems like you had w/a swapped container, which if the local florist doesn't have the exact container/vase OR flowers they do have the right to substitute a similar item. ALWAYS call a local florist or have someone you know recommend one...I too have ordered online & have learned my lesson.

I spoke to Scott directly about my disappointment in a flower arrangement that he did for my…read morestep-mother's funeral. This is after he hung up on me the first time. He had substituted a gathering vase for the hurricane vase that was featured in the picture of the arrangement which I believe changed the appearance and the appeal of the arrangement. Scott stated that he was allowed to make the vase substitution and said that the arrangement contained all of the required flowers. Gathering the flowers tightly in the gathering vase rather than using a hurricane vase did not allow the flowers to expand and have the mounding effect shown in the photo of the arrangement. Scott took a defensive position through the entire conversation and did not seem to care about customer satisfaction. I will not use his services again.

I live out of state, and I had some flowers delivered by Rodney's Flower Shop. I made my order…read morethrough their website. The delivery was on time, and the recipient loved the beautiful arrangement. The staff at Rodney's did a great job, and I will use them again.

The day before my mother's funeral, I became aware that there had been a misunderstanding or…read moremiscommunication between the funeral home and my father. This meant no flowers had been ordered for her casket. I called Rodney's in tears very late in the day. They could have said no- and I would have completely understood. They said yes- they were gentle and kind as this stranger sobbed on the phone, and the next day, when we/the family arrived at 11:30 a.m., there were beautiful flowers for my mom. This went beyond good customer service- this was compassion in action, and I will never forget it and will forever be grateful.