Scott's has handled all of my floral needs since he opened here 4 years ago from funeral stands, hand designed bouquets to gift baskets. They have all been GORGEOUS!! I just pulled up his online info to give to a friend & saw a review from an unhappy customer. I HATE that Ron Y. was disappointed w/his order, but FYI...NEVER order thru Proflowers, FTD, etc. as they just take more $ from the you, the consumer. All they do is contact a local florist to make the arrangement that you see a picture of on their website at a lower price. That's where you can run into problems like you had w/a swapped container, which if the local florist doesn't have the exact container/vase OR flowers they do have the right to substitute a similar item. ALWAYS call a local florist or have someone you know recommend one...I too have ordered online & have learned my lesson. read more