Very clean and friendly facility, I checked out a few different places and this was my favorite…read more They had a nice front yard area and also very clean and newly remodeled interior. The most important thing for me was the clean smell that came from the inside.

We placed my grandpa to Noho assisted living and couldn't be happier. The home is clean, peaceful,…read moreand the staff truly care. Caregivers are kind, attentive, and treat him with dignity. It feels more like a real home than a facility. Communication is solid, and they even send us updates when we can't visit. Highly recommend if you're looking for quality, personal care for a loved one.

I called looking for immediate guidance and sargis was definitely responsive and attended all my…read morequestions. He went out of his way to find solutions to help Provide the attention I need for my mother , he was very informative and was willing to do whatever it takes to find the proper care .

I was looking for a place for my grandfather and after contacting so many places with no luck I…read morecame across to ValleyVillageSeniorLiving. Sam who answered to the phone was very knowledgeable in answering to our questions and concerns and putting us onto the right direction. It has been few months already that my grandpa is in ValleyVillageSeniorLiving and can say they deliver what they stated initially which was crucial for us. Thank you guys keep up the hard work!

Walnut Gardens is a excellent board and care home. Isaac and his team do a wonderful job caring…read morefor the residents. My mother was there for the last year on palliative and hospice care. She was mostly bed ridden but could sometimes be moved to a wheel chair. The staff treated her like their own grandmother sharing family stories as well as providing care. Walnut Gardens was very supportive of family members. We were free to come and visit whenever we wanted and for as long as we wanted. I was always treated with respect and was given updates on my mother's condition. The senior staff member also texted me when necessary with information. The house is cleaned thoroughly every week. It is a bright and airy home with a sun room dining area and a pleasant backyard. They decorate for all of the holidays to add to the cheeriness. They also have activities with specialists coming in to lead games and music. Of special note is Mr. Al who brings his guitar and leads sing-a-longs once a week. The birthdays of residents are always celebrated with little parties and many family members. It is not just me who was impressed with Walnut Gardens. Every Kaiser nurse, home health aide, and even the doctor commented this was the nicest place they visited among the many they know. I considered that high praise from professionals. If you are looking for a place for your parent or relative, I strongly recommend you visit and consider Walnut Gardens. I know first hand the challenges facing family members with a loved one who is reaching the end of their life. Issac and his team made that experience for me so much easier and I am truly thankful to him and everyone on the staff.

It was such a huge relief to find this amazing home for my mom. The home is clean, smells fresh,…read moreand the garden area is beautiful and inviting. The staff is caring, sweet and attentive to all their clients needs. The meals are prepared daily by the staff and are all home-cooked and tasty. The little "extras" that the Walnut Garden offers are what make it even more special. From exercise classes, to musicians serenading the clients, to holiday celebrations, this home treats their residents as family. The owner, Isaac, is kind, caring and makes each resident feel special. I would highly recommend the Walnut Garden as a wonderful assisted living home. We really could not ask for a better place for my mom to be as she recovers from her illness.

They were awesome, caring, sensitive, supportive to my cousin and his family. They were also there…read moreto support my cousin when he passed. Thank you so much. All of u awesome.

Unexpectedly finding a loved one in poor health and in need of extra care is overwhelming. The…read moreadministrator and staff at Burbank Hills went above to make sure our loved one was well cared for. The staff went above and beyond in a difficult situation, had great communication, were supportive, and showed great compassion, even after our loved one left the residence. The intimate atmosphere and personal care was remarkable. Many thanks!

The facility is obviously top notch! It is clean and well kept! The staff is very nice and…read moreanticipated many of my questions before I asked. I am very glad that my friend have a place to be care for and comforted

Bed bugs (Nov 2018-March 2019). Cockroaches in kitchen (July 2018-February 2019). Our mother not…read moreonly endured multiple bites at Toluca Lake Manor but also hour-long+ waits to go to the bathroom, stage 2 pressure sores, kidney stones from severe dehydration, bronchitis, multiple bladder infections, loss of 36 pounds... The "administrator" advised us prior to move in that she employed 2 caregivers during the day and one at night. Nope. She employed one* caregiver for nine residents (her ill brother, son and ill ex-husband all live here too) during the day and one night caregiver who was allowed to sleep (until recently when she proclaimed she couldn't afford to employ a night caregiver anymore; that she herself would sleep there instead). We had to pay for an additional third-party companion to work 12-hour night shifts for an additional $6,500. The one day caregiver was absent 2.5 hours++ a day (leaving mom without anyone to answer her calls for help) because 3 residents required an hour to change/bathe, and received a half hour for lunch. In the 8 months mom resided here, Toluca Lake Manor went through approx 40 caregivers. This was very hard on mom because they would rarely be given hands-on training prior to working with residents. *A second day caregiver would sometimes be at the house to help with meals or if working with a new hire. Most of these caregivers quit after a day or week. The "administrator" advised us mom could have anything she wanted to eat from a three-column menu she showed us. And that TLM's "cook" could accommodate a low-sodium diet. Nope. No cook (quit). Mom had to eat the one meal bought for the administrator's family for dinner (fast food, whatever pre-cooked meal was on sale at Ralph's, leftovers from the Toluca Lake Manor house in Toluca Lake or one rotisserie chicken for 9 people). If mom didn't like the one meal offered, oftentimes she was only offered a potato, as there was nothing else in the house to eat. Residents had to buy their own food, which was often eaten by staff and administrator's family (not to be replaced!). As for the doctor ordered low sodium diet being followed...the administrator claimed "No one told me. I can't afford to shop at Whole Foods." The administrator was impossible to bring issues to. For example, when my sister called to find out why our mom was found on the floor of her bathroom with a caregiver, she yelled at my sister and hung up on her. Another time, mom was trying to explain, while visibly upset, that she wasn't a guinea pig to be experimented on (with respect to not training new caregivers before having them assist her). The administrator started writing mom an eviction. When mom went quiet, she told her she would put it away "for now." The administrator's son came after my sister with a broom over his head when she was discussing the lack of training being given to new, inexperienced caregivers. When the administrator did promise to cure a breach it was never forthcoming, even when put in writing. Other times, issues were addressed by the administrator with texts like "Move out!" or no response at all. Yelling was quite common at TLM. The administrator's family members would yell profanity at residents. My sister and third parties had to clean mom's room, TLM never did. We also had to buy mom a space heater because the administrator locked the thermostat box so if mom was too cold or hot she was out of luck. Hot water would be turned off at various times as well. Caregivers never washed dishes in the dishwasher only by hand in luke-warm water, which was disturbing to mom because residents were all on different medications. These are only some of the disturbing highlights. After enduring bed bugs for 3 months without any steps being taken by TLM to protect the residents and eradicate the multiple bug (cockroaches too) infestations, I contacted Social Services. When Best Practices per CA Law were still not taken month later, we gave notice we were moving mom and had no choice but to buy her all new things. The administrator's response? "I'll report you to the credit bureaus!"

We toured Ivy Park Burbank yesterday as we are looking for a place for my mom as she becomes less…read moreable to care for herself. Ivy Park was lovely and is our first choice as we are deciding mom's options. The facilities are beautiful and well cared for. There was an energy and liveliness to the feel of the place which I think will be important for my mom. Jason, the manager gave an excellent tour and was warm, knowledgeable and very helpful overall. Ivy Park was recommended by a friend who has been happy with his family's experience there. I would definitely recommend.

Michelle was very kind and welcoming. I really enjoyed the tour. I appreciated her taking the time…read moreto show me the beautiful campus.

Unfortunately that is a blatant lie. It was weeks of me constantly getting ignored with lots of run…read morearounds before any information was given to me. And there were no alternatives given to me in the assisted living community. Months later I finally decided to go elsewhere. I should never have been the one to have reached out for answers ... they should have kept me informed.

What a wonderful representative for the village!…read more I had a tour today with Elizabeth Gonzalez. I enjoyed my visit with her very much. She is knowledgeable, understanding and patient. I saw her interact with some of the residents and she is sincere and caring . The village itself is beautiful ! Thank you Elizabeth I appreciate the time spent with you today

The Gardens is truly a gem! From the moment you walk in, the ambience is one of peace and calm in a…read morelush and lovely setting. The rooms are generous in size and wheelchair-friendly, and many have beautiful views of the courtyard and small private patios for mini gardens. There is a restaurant-style dining room serving up award-winning meals--and ample desserts! The activity and living rooms have a cozy, family feel, and there is always something going on in the way of games, fun exercise classes, lectures, movie showings, field trips, and special events. The greatest asset, of course, is the patient and caring staff of the family-owned facility. Community Relations Director Jonathan is warm and welcoming. Health Services Director Laura is professional and generous with her time. Javier the Dining Services Director takes pride in his cuisine. The caregivers are loving and nurturing, and they keep lines of communication open. But perhaps the best indicator of the quality of The Gardens is how happy the residents are. They extol the virtues of the place with no prompting. (One woman said she'd tried five different facilities, and this was the best.) They're eager to welcome new residents into the family--by the third day, lunch-goers were calling my mom by name to sit at their table. As with most assisted living places, there is a sliding scale of services based upon need, and when a transition to a higher level of care is required, Safe Haven offers memory care with a higher caregiver-to-patient ratio. Safe Haven is safe and secure, with its own small garden and dining area. Caregivers encourage residents to spend most of their day in activities with others rather than remaining isolated in their rooms. I'm delighted I found this new home for my mom. She's still in the process of settling in--she's been there just under two weeks--but I can already sense this is a perfect place for her.

I recently moved my mom into The Gardens at Park Balboa. It wasn't a move she welcomed, which of…read morecourse was stressful for both of us! The Community Director Jonathan gave us a tour and was treated by the residents like an adored rock star as we walked through the halls - making introductions with residents, explaining the extensive amenities, along with the robust calendar of daily activities for residents to participate in. We moved her in a week later (after visiting other facilities). Within 2 weeks she told me "I'm meeting so many interesting residents. It's like living in a resort, everything is done for you. I love it here!" Last night I got a text from her saying that she attended a mini classical concert in one of the residents rooms (that resident is known for her musical talents). The staff is attentive, responsive and kind. Prayers answered! I am beyond grateful.

My grandpa has been here for a little over a year now and I couldn't be happier. I was worried…read moreabout having my grandpa in a care living but Skyhill made me feel at ease. They provide great care to my grandpa and I couldn't be more comfortable with him being there. I visit he at least 3 times a week and despite everything going on in life he seems happy there, which couldn't make me happier.

My husband was here for 2 years after being in a larger assisted living home. The care workers…read moretreated him like family and we felt very comfortable with him there even thought we wished he could be home. The owner Tina was always available for any concerns I had. I was there almost everyday so I was very aware of the care he was given

Superb care for loved ones in the final stages of life. If they have an opening for your loved one,…read morego for it! My sister and I toured so many places that were disappointing before finding Balboa Cottages.

I found Clarendon Senior Living last August and it was a life changing gift for my mom and for us…read more(her children). She is so calm, happy & well cared for by the entire staff at the Gaviota house, it has really brought us peace of mind.