Watch yourself with this company. Better yet, watch your loved one!…read more
Safe Harbor Home Care has some great employees and I have no issue with them. There are others, however, who are horrible and the management of this company sides with them instead of the patient. If you are thinking about hiring this company for your loved one, I implore you to first set up a hidden camera so that you can ensure you get the good employees and not the bad.
A friend of mine had this company hired by their out of town family. Some of the workers were caring and attentive. Others fell asleep on the couch regularly, missed medical appointments often, and did things that actually were examples of elder abuse on the San Diego Adult Protective Services website. And the good employees complained to the company about the bad employees, giving them direct examples of their egregious actions putting their patient at risk, yet it was the good employees who were disciplined, not the bad ones.
As mentioned, this one worker was found to be sleeping a dozen times when they should have been caring for the patient. The house was always a complete mess when the bad employee was around. Not just in disarray, but spilled food stuck to the countertops, dishes pilled up in the sink, dirt all over the carpet, feces all over the bathroom, and other things that one would think it was a neglect case, not a hired company there for care. This would all be left for the next good employee that came along who would spend their entire shift trying to get things cleaned and back in order. And again, when it was reported to the company, the company protected the bad employees, not backed the good ones.
Additionally, this company and their employees are not allowed to administer medicine to any patient, yet there was one employee that did not care. She was injecting a medicine into my friend without anyone's knowledge, including the family. Now, at a normal company that would be enough to get you fired when it was reported by a coworker... not Safe Harbor. Instead, they gave her more hours. During those hours she also altered the other medicine that my friend was supposed to be taking, even though she was told directly that altering it in any way changed the efficacy. Again, the company felt that was not important enough to reprimand the employee.
Instead, the company threatened those of us who loved that patient and told us we would be charged with trespassing if we tried to see them. And we were told directly that they would not even allow our friend to call us on the phone. This was a directive from the management of this company. And this directive was in direct violation of laws, which the Adult Protective Services was supposed to enforce. They did not and they do not. APS finally started looking at the case after our friend has passed away. So, do not think anyone will help to protect your loved one. You must do that on your own.
Our friend's last days were lonely. We were told by her medical team that while at the hospital she asked for us repeatedly, but because of this company, we were not allowed to visit her. We were not allowed to comfort her. So, watch your loved one with this company. If you get the bad employees, you need to take steps to change the situation because Safe Harbor's management will not.