I don't like to leave a bad review on someone who's trying to make a living, but my service with…read moreQuality counts was not .The carpet had dirt areas around the chairs and sofa. I pointed out to Carlos that this was dirt and that I know it will come up and to make sure he gets this area clean. The dirt areas showed up the next day. I had specifically told Carlos that I wanted to make sure this didn't happen. I ended up using Dawn diluted with water and cleaned it myself! I paid for service that was not Quality. Before he came, I called the company to make sure they would be here at 10 o'clock, which was the time Carlos set up with me on the phone, Carlos said , that he would never say 10 o'clock. He would say 10 to 12. I had a at 11:30. I would not have set up an appointment between 10 and 12 for carpet cleaning. Ironically I have a text message from Quality counts saying my appointment was at 10 o'clock. I had explained all of this to prior but it did not matter. He agreed, to come after 12:30. I called their office around three to see if they were still coming. He said, he was still coming but he would call 30 minutes prior. He didn't call prior, but he did come. I hope they will use this information to improve their cleaning service And to be more understanding to their customers.

I've been a loyal customer for 5 years now, they always came through for me when others couldn't…read more Today I called for a cleaning and stressed I was only here for a week, the girl on the line told me she couldn't help me because they don't have anything till next week. God bless them that they are that busy, but I've spoken personally to the owner because of my rave review because of their loyalty to good customers . I'm not bashing them, but they really should train the phone person better, unfortunately I have to use someone else now and you lost a very loyal customer.

I have been with this agency for many years. Their customer service is horrible. The worst…read morecustomer service I have ever seen for something as important as your insurance. I can give you many many examples. Please contact me for more information.

This agency's sense of customer service is terrible. Having received a renewal notice for a policy…read moreI no longer needed, I contacted them by phone prior to the policy's renewal date. I spoke with an agent and told him clearly that we did not want to renew the policy. I continued to get renewal notices, which I ignored because I had told the agent that we were not renewing. Little did I know that auto policies automatically renew unless the insured gives written notice of nonrenewal. That seems crazy to me, but that's their position. I eventually called again about two months later and again told them we did not want to renew. They accepted that verbal notice over the phone, and canceled (without requiring written notice!!!!!), but not without charging us for the two months of insurance coverage on a scooter that hasn't been operational in over a year. For $30, they sent this to a collection agency. I also own a business. If something like this happened in my business, I would dig into my own pocket and pay the $30 to make the customer happy. Not Kevin Miller Insurance Agency. It's not the $30, it's the principle. I'll never use this agency ever again.

I asked for help after Hurricane Ian because my landlord illegally locked me out after I lost…read moreeverything. I was promised help, and I was left with unanswered emails and delayed excuses. I was left homeless and penniless and filled with false hope and false promises.

I have received the best, first class service from Ms. Susannah Savitsky. Even Violetta who is the…read moresecretary, was extremely nice, patient and understanding. I have never expected such excellent treatment. Highly recommended, you will not get disappointed at all!

04/07/2023 Frontier has no way of resetting their WiFi! As…read morea constant traveler and having Cameras, security system and air conditioning/Heating/and Humidifier working on WiFi it is not comforting to have it all go away after a lightning storm. Particularly if you are 3,000 miles away for a month. When I get home all I have had to do was turn it on. (Another company used to do this from their service desk). Plus, I paid 1/3 more than I am paying now for a better service. In trying to cancel my subscription, I have to take the equipment back to their store. (They have no store in Tampa)! I am satisfied if I was to stay home and be at the mercy of my WiFi.

I would give them a zero if it was an option...I signed on with Frontier internet on Jan 5. After…read more2 weeks of awful service and horrific customer service i called to cancel...I called about 5 times and they just wouldn't cancel it out. On Jan 26th I took my equipment back to UPS(who told me to hold the paperwork for a year since they are notorious for charging people hundreds of dollars claiming they never received the equipment back). I then continue calling to close my account and they said it was done and it never was. I got a bill in March thinking my account has been closed. I called and they said the 88.00 was for the month of March and i told them I closed the account in Jan. I have a bill that they have charged me for Jan, Feb and March...$88.31 a month. The first time I called in Jan to cancel the person I spoke to said that i was under the 30 day guarantee and there would be no charge since i canceled after 2 weeks. Well i just got a letter from a debt collection agency...well they will not get a cent from me. This company has no scruples and i believe they are stealing from people intentionally. This is hilarious that Mary responded with same message she uses for everyone.. do you see you reviews? after dealing with Frontier for a month I can see your as ignorant as the people in customer service and it's also hilarious that you think i would ever try to call there again to try to fix anything! good riddance and you won't see a cent from me, don't give a rats ass about your debt collection!!! This person Mary that responded from Frontier is nothing but a liar...I just checked my account and nothing has been resolved!!!

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.