This place is ridiculous. The fees are astounding and the service is dismal…read more WeBull/Robinhood/Fidelity/TD are leaps and bounds above MS. Avoid at all costs - they are simply not up to par with today's fast market.

I foolishly transferred my wife's 401(k) at her previous job to a managed IRA at Morgan Stanley…read more Where it was--Fidelity (if I recall correctly)--her minimal contributions had grown to $40k in one of their managed accounts. Morgan Stanley managed to lose over half of it in the course of 2-3 years! I feel like a blind monkey could have done a better job picking investments. She looks to me for financial guidance, and I totally screwed her by suggesting Morgan Stanley. I still don't understand what happened and my original broker left.

RJ is my financial advisor & educator! He breaks everything down & takes time to make sure I…read moreunderstand. He uses real life examples to compare to day to fay activities so that I can retain the information. Mrs. Tracey is the best & so friendly. She just assisted with getting all my forms uploaded. RJ is helpful with identifying other needed services.

We just bought our first home and could not have done it without the extremely professional and…read moretalented RJ Martin. We started investing with RJ a couple of years ago, and since then he's become like a close friend. He breaks financial jargon down into something we can make sense of and will really take you as far as you want to go. We tell EVERYONE about him. The Bay Area is expensive and I was always told that they way to get ahead is to make money off your money. I can't stress enough that we would not be where we are today without RJ's guiding hand. We look forward to continuing to work with him long into the future. I also want to shout out RJ's SUPER HELPFUL office administrator Tracey for being really on top of her outreach. While closing on our home the title company required a number of documents to track our payments, and I'm pretty sure I called so often Tracey memorized my number. She sent me everything I needed within in minutes and never once showed impatience with me. I really appreciate it.

I think we've had self-directed IRAs with real estate for more than fifteen years with Entrust. At…read morethe beginning, they were not very helpful nor did they process transactions in a timely manner. That has all changed in the last several years. Now, the folks they have answering questions, processing requests for payments as well as deposits are super responsive via email. On the phone, unless you have the extension of the person with whom you wish to speak, you could wait for many, many minutes. However, when you finally do reach someone, they provide execllent customer service. In particular, Spencer on the general help line is superb! He knows what to do every time I talk with him, and recaps conversations in email. He is an excellent representative for Entrust! Just recently, I was trying to get a permit to get one of my properties re-roofed and needed to provide proof of ownership. Timing was such that I was running up against the holidays but the roofer wanted to get started. I realize that my emergencies are not the concern of Entrust's administrators, but Narcy in the Real Estate Department was so kind to email me copies of my deeds within an hour. That is excellent customer service! While service is wonderful, the fees that are charged for processing transactions ($20 each) and monthly charges ($147.50) seem exorbitant to me (the reason for a 4 star review). Since I own the properties with my husband, that's $40 per transaction, and almost $300 a month. That is a huge outlay of actual cash for not much work. Someone is cutting a fat hog, and it ain't me and I have to think that the employees are probably not sharing in this cash cow! If I'm wrong, I hope management will correct me and let all of us know how the employees share in the profits! Would I get a self-directed IRA with real estate again? Probably not. It's been a pain in the butt and the administration fees outweigh the benefits. Still, the customer experience on the phone and via email has been superlative.

I have found all the employees at Entrust to be very gracious and kind. Always taking care to…read moreanswer all my questions. I have been with them a few years and never a problem that stumped then in any way. They really know their business. I like working with people who have a great knowledge of their business, things just go smoother that way. I trust them and will stay with them. Joyce

Samantha has been managing my family's portfolio since 2018. This has been one of the best…read moredecisions we have made. In 7 years, she has doubled our assets. In addition to advising us on our financial portfolios, where she has guided us on salary contributions to different pots (retirement accounts, college savings accounts for our kids, and stocks), she advises us on life insurance and linked us with colleagues to help with our taxes and living will. We couldn't be happier with our decision to work with Samantha and hope this can be a life-long partnership - she is very talented and astute with markets and really has our back with every decision.

I have been a client of Samantha for many years now. She is amazing. I cannot imagine working with…read moreanyone else. She is highly knowledgeable. I can vouch for every 5 star reviews. Thank you Samantha.

you call for a simple question the local number and get a computer that does not understand what…read moreyou want. simple question - takes 30 minutes to get an answer.

I was with Schwab for 30 years. They helped me out when my Dad died and left me stock. I stayed…read morewith them until I inherited some money. Then I got avg service, and got poor advice. And probably why I'm with Edward Jones now. But I do miss the lower fees....

I met with Benjamin because I had a specific tax planning question and was exploring the idea of…read moreworking with an advisor. He took the time to ask questions and understand my situation and my needs He basically said "you don't need me, but go talk to my accountant." No sales pitch, just straightforward advice. None of that gut feeling you get when someone is trying to sell you something that you don't understand or don't think you need but you go along with anyway because they're the "expert." Benjamin will be my first call whenever I do need a financial planner.

Seriously, it is time to fire your financial advisor if they are charging a percentage of your…read moreassets. You deserve a fiduciary who is focused on your needs, not their ongoing cut. I started working with Benjamin after a major life setback and felt completely lost. He grabbed my hand and helped me take the financial steps I needed to regain control of my future. He is kind, compassionate, and truly encouraging. He helped me make important adjustments to my finances that I should have made years ago. What I appreciate most is that he does not overcomplicate things to make you feel dependent on him. His goal is to educate his clients so they can take the reins themselves.

Local family own business. I checked out a few spots in the Bay Area and nothing comes close OSG…read moreprice! Brian was very transparent and his wife is very lovely too. He did the testing and weighing in front of me. Gave me great expert advice and explained the process really well. I am satisfied with the results. I definitely will return and definitely recommend.

The owners here are some of the nicest in the business. They are fair, knowledgeable, patient, and…read moremost of all, respectful. In my multiple visits, I have always had an A+ customer experience. Their margins are fair and oftentimes leagues better than their competitors. If you're not familiar with the market, and you walk in with a little bit of humility, they will educate you appropriately and honestly. They never hide anything and are open about everything. They kept their doors open when silver hit all-time highs and started buying sterling silver as soon as they were able to, which you cannot say about some of the shops around the Bay. They have a great selection of silver and gold, including bullion and numismatic items. Prices are often marked on holders, so you know they are treating everyone fairly. When selling, they never pressure you to make a deal. In all my times visiting, I have always walked out pleased and with a little bit more knowledge on precious metals.

My 2017 New Years resolution is to financially plan for the future. Nicole and the Strategy Squad…read moreteam have adequately prepared me to meet my resolution head on. I had a great consultation with Nicole where I went over my goals, risks, assets, and liabilities. With this information, she was able to provide me with an excellent financial plan, including investment, debt management, and estate planning strategies. Thank you Strategy Squad!! I highly recommend Nicole to those looking to improve their finances.

From the owner: We are great at empowering women, couples, and progressive inheritors of wealth who seek to better…read morealign their money and finances with their values. We offer socially responsible investment portfolio management in partnership with Natural Investments LLC for individuals and families who care about social justice and wish to make a positive impact with their wealth -- in their families, in their communities, and in the world.

Mary is a thorough and detail oriented accountant. I've been her client for about 4 years and I…read morealways feel like I'm in the best hands. She helped me navigate the confusing financial and tax things that happens after a parent passes away, including the final tax return and how to ensure things were organized and filed correctly. Mary is also direct, to the point, and available and super responsive when I needed her. I am planning to be her client for a very long time!

Mary has prepared my tax returns for the last three years. I am so glad to have switched to…read moresomebody I can rely on to answer my questions, who responds quickly and freely offers her encyclopedic knowledge. She is so efficient, and I have absolute confidence in her.

Great job done and great customer service. Very friendly and helpful. I strongly recommend this…read morecompany for great service!

I'm still fighting with Freedom Forever Solar and Mosaic/Solar Servicing/Concord Servicing because…read moreFreedom Forever and I discussed adding additional panels to my existing solar system. The project got cancelled, but Freedom Forever did not cancel the loan (which is fraud, accepting payment for work never done). For months, Mosaic wouldn't cancel the loan because they were in bankruptcy and my loan was an asset. And they sent out someone to put a lock on my existing solar system for nonpayment. So they put a lock on a solar system they had no authority over. I cut the lock off. I haven't taken them to court yet because as soon as I do, the courts will take a year and a half to resolve anything and I'm hopeful this will be resolved this month. Mosaic has now exited bankruptcy. Both companies agree that the loan should be cancelled, but they still haven't processed the cancellation. Apparently this happened enough that there is a month backlog in processing cancellations. How many bad loans did they have for it to take a month to process the cancellation? Meanwhile they keep contacting me to collect a loan I don't owe and they've wrecked my credit because I won't pay them. Do not do business with Freedom Forever or Mosaic/Solar Servicing. So, I'm having a very bad time, and any well wishes would be appreciated.