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    Fifty Fifty Insurance Services

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    4 years ago

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    Marivel M.

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    Veronica's Insurance

    Veronica's Insurance

    (30 reviews)

    I've been a Veronica's insurance member for over 5 years. When moving to this area I had a GREAT…read moreinsurance agent who then retired. She was AMAZING and my experience was AMAZING. She even contacted me when documents were due. Recently I came in and Odalys recognized me from a previous time and was able to assist me. I had an insurance claim for a total loss on my car. She seemed really cool at first , until I was unable to get in contact with her. I was unable to reach her for a month while I was out of state. I called both her work phone and the locations number. I even showed up to the office where I was able to leave a physical note the call center had also left her messages with my info to call back. I was STILL unable to receive a call back. I KEPT CALLING THE LOCATION AND SHE FINALLY ANSWERED. STUNNED , she then pretended it wasn't her and acted like she had transferred the call (to herself). I still remained nice , didn't call it out and continued to act professional, as I'm sure she was embarrassed to be avoiding me for no reason. I gave her grace , and didn't want to cause uncomfort just wanted to REALLY be HELPED! After finally helping me get my reimbursement , she only completed part of what should have been done. For 2-3 weeks I began to text her asking for updates and confirmations, where she never responded or followed up. After speaking with an agent on the phone I was finally able to confirm she never canceled my policy and I was days away from paying a couple hundred AGAIN for no reason. No person needs an insurance agent but someone like me who is busy , really relays on the assistance. I u def stand being busy but avoiding a client for no reason is really unprofessional. I do believe it's because her commission wouldn't be made as she is just helping me and not signing me up for a new insurance. I'm extremely disappointed with her professionalism, lack of communication, and customer service. I would never go out of my way to write a review but Veronica's , please keep your employees accountable, even when "busy". I will not be returning since she has made this experience very uncomfortable.

    DO NOT go with this company. My daughter's boyfriend had a policy here and was in an accident. Now…read moremind you this is his first car and ever getting insurance on his own. When reporting the accident his adjuster who was rude from the beginning asked if he listed everyone he lived with on his policy? obviously he didn't because no one else drive his car and they were minor and his parents have their own policy so why would he? Well this place denied him coverage because of the fact him not listing everyone. When half the time he doesn't live there. this place took advantage of a hard worker young man shame on you guys

    Fifty Fifty Insurance Services - autoinsurance - Updated May 2026

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