Ruth Perez Sales Agent Lic #4421201 )provided me with truly exceptional customer service while I was searching for the right policy. Her professionalism, patience, and deep knowledge made the entire process smooth and reassuring. Adriana's Insurance wouldn't be the same without her outstanding dedication. She is a true asset to the company. Ruth Perez me brindó un servicio al cliente verdaderamente excepcional mientras buscaba la póliza adecuada. Su profesionalismo, paciencia y amplio conocimiento hicieron que todo el proceso fuera sencillo y reconfortante. Adriana's Insurance no sería lo mismo sin su dedicación sobresaliente. Es un verdadero activo para la empresa. Gracias Ruth Pérez read more

Adriana insurance we are here help! NOT THEY ARE NOT THEY ARE HERE RO TAKE ADVANTAGE OF PEOPLE! you change your debit card on file 200 fee charge , you change your address, another 200 fee . I took your payment online 200 fee , they literally charge for everything ! not helpful when you call and speak with someone . I can't wait to cancel this ! read more

Your customer service over the phone bad. Every time I wanted to ask a question he would put me on hold. I went in person the getlement said I'm sorry I'm going to lunch I'm here right now and hasn't acknowledged me read more

Cancelled policy and they kept charging me. It's also very difficult to get an agent on the phone.

Nicholas from the LA office was very helpful. Not only did he help my son with insurance for his car saving him over $200 mothly , my husband and I also signed up saving us over $200 monthly. Nick was VERY helpful and respectful. Trying to find us the best quote out there. He deserves a raise. Great job and I will refer my other children and friends to him as well. Thanks alot Nick! read more

I was very pleased with the service I received today from Kevin P. he was beyond accommodating to my specific needs. He did his absolute best to get me the right quote for my car insurance. read more

Sandra was amazing. I was so stressed about finding insurance that accepts my driving record at only the age of 20 and was being quoted anywhere from $350-750 a month! Sandra was able to help reduce and save me a tremendous amount for a 12 month plan instead of 6 months. She was very nice, kind and patient and definitely am no longer stressed. Thank you! read more

I've been a customer at Adriana's Insurance for a while now and Celene has always made everything easy for me. She helped compare quotes, explained everything clearly, and even handled all the DMV paperwork which is a whole headache on its own. People don't realize how much time and stress goes into dealing with insurance companies and the DMV and Celene saved me all that. If you want to call a bunch of companies and personally deal with the DMV, go for it. But if you want peace of mind and someone who actually knows what they're doing, ask for Celene at the Atlantic office. read more

This ins maybe cheap but they have third party fees for everything! Broker fee reinstatements fee new policy fee. My payment did not go thru because I forgot I got a new Deb it card and I didn't change it on my car ins and they canceled my policy. So I had to pay for broker fee reinstatement fee new policy fee! The next month I called days before to get ahead of my payment and they charged me 15 dl fee to pay ahead of time. Don't get me started on getting anyone on the phone, takes 10 min to speak to anyone. Just be cautious with this ins. read more

La peor aseguranza que hay cuando canseelas la póliza por el cobro exesivo y te tienen que renboldar tu dinero Disen que tienes que esperar 4 semanas read more

They just sell insurance and another services but they don't help you if you have problems I think is better to direct with the insurance companies.... read more

Beware an auto insurance company that trashes nearby neighborhoods by leaving flyers on car windshields once per week. How many customers are you losing that you need to constantly leaflet to try to gain new ones? read more

I called for the first time to get a quote. The quote was reasonable for car liability, which was only $100.00, but when she said it would be $553.00 today, it sounded ridiculous. I asked why. The first month is included, and the rest is how much we charge. To much!!! read more

Worst place ever!!!! I do not recommend. Your better off doing insurance yourself with Progressive and avoid 3rd party fees.

I went in about a week ago and Manuel was very helpful. He made sure we got the best price for the circumstances that we are in. The overall experience was pleasant and I recommend Manuel as your service rep. Thank you! read more

EXCELLENT CUSTOMER SERVICE!! I was in search of insurance for both my vehicles and was helped by Adriana Gonzalez. She was very attentive and helpful and answered any questions I had regarding my policies. I definitely recommend coming here first e fore going anywhere else. She worked worked with my budget and helped save over 500 dollars on my policy!! read more

The worse insurance you can ever be apart of. They will not explain things accurately and will over charge you.

They Lie and when you call to complain they put you on hold for more then an hour. Charge crazy fees. They think customers don't know math because they told me one thing first then when they charged my account what my previous policy was they acted like they tole me that but if you do the math on the policy they are full of shit. read more

Honestly I came to then because supposedly they were cheaper than Mercury but in the long run they are more expensive after all the excessive unaffordable BROKER FEES. RIP off. LADRONES INSURANCE. THESE people charge for every breath you take. BUYER BEWARE!!!!! Horrendous broker fees. These people are milking our latino community. So sad. Adrianas insurance verdadero nombre es LADRONES INSURANCE cobran por cada Suspiro. Ladrones!!!!! los exceso de cobros son para la oficina no para la aseguransa. Se están aprovechando de los latinos y los latinos nos engañan porque no nos explican y nos dicen "esto es lo que la aseguransa está cobrando por down payment" wow horrible company not just the local Office but corporate eve worst!!! They deserve 0 stars read more

I have gone to visit over an incident with my car a couple years back. i love their service especially a staff member named Adriana who listened well to my situation, and dealt with it professionally although i was not at my best state to talk to anyone, they treated me with respect. read more

I never write reviews but this last issue I had was my last. I been a loyal customer for 3+ years. I hit a new car so wanted to take my old car off and add my new car. Representative Arthur stated $240 down to start and $189 a month. I was good with that. did that on the 3rd. Next payment due $180 was going to be due on the 11th cause policy didn't change just updated car. On the 13th I see in my bank account a $300 charge for my insurance. Come to find out my policy went up and I was not informed of the change. When I call they say oh it's our fee that can't be refunded. If I would have known it was going to be $300 I would have never got that insurance. Thanks for letting me know. Then they say we can't refund but can get you a year of towing. No! I'll never get insurance with you again and I'll contact my attorney about your scammish ways. Will also make sure the ones I know have your insurance know how you operate. Stay away from Adriannas!!! Far away. Also sounds like cater primarily to the Latino community which you should cater to all in the community. I walked in to a location and the only lady there knew no English and luckily there was a customer there to translate. Smdh! read more

Luis is very helpful Was quick on emails phone calls and text Thanks for helping me fix my dmv and get beat insurance rate read more

I reached out to get a quote for my vehicle. They badgered me with automated texts (bordering on inappropriate) and then when I would text back to get more information at the number they provided, I received no response. Eventually I had to call. I took a long time to get anyone to answer which was already a red flag. I had to call back to finally get an answer, and when I did, the sales clerk had little professionalism or decorum, gave me a totally different price point and payment plan than was offered to me over email, and said that offers could change day-by-day and even "by the hour". What??? I read a lot of reviews about people's contracts being changed without notification, so that, coupled with lack of professionalism and customer service led me to not go with this company for my insurance needs. Imagine trying to deal with no one answering the phone when you have an insurance claim! read more

Today at Adriana's Insurance went very well. I needed help to get insured before I reinstate my license! My agent Jennifer was able to help me out the best way o possible to get insured right away! It is such a relief and all thanks to her and to Adriana's Insurance for approving me! The best experience ever, I recommend everyone who needs to get non owners or just a vehicle's insurance I recommend to be serviced by Jennifer! Thank you again Jennifer and Adriana's Insurance! Glad to be apart of you and you apart of me! Thank you! read more

This Adriana's insurance location is by far the best in customer service I came in on 9/12/19 at about 7:10 PM There was only one worker helping some customers but briefly multi task to another desk to help me and other 2 persons behind Very polite and super helpful worker name Luis look for him if you want great service ***** stars for you Luis read more

I recommend Adrianna's Insurance!.It's so much better than Infinity and Farmers.Those company's are very over priced for the same services you can purchase over at Adrianna's Insurance.I wish I would have known this all the other years I have been wasting my money.I was fortunate enough to sit with Miss Sandra,who gave me options as well as finding me a great deal.She was very professional and very attentive to what I was looking for.Sandra didn't waste my time at all.Sandra was down to the point and had me out less than an hour.Talk about Fast Great Service!.She was great and if you don't know where to go head down to Adrianna's! All of my friends and family will be recommended to this location.Thank You Sandra and Adrianna's Insurance Crew! Keep up the Great Service Lady's!!!! read more

Adriana's Insurance Services - Two Trucks at a Great Price! - Home & Rental Insurance Near Me - Los Angeles, California

I was trying to start my own business so i try to get this "known Insurance" the first time I talk with the broker on the phone they give me a reasonable price which i was agreed with it after two payments they double my insurance to 2,175 $ after 1 hour on the phone talking with almost every single person on their office they come out at me telling me they got good news they can lower my insurance to 1,990 still 900 $ over my initial price so I decided to canceled they told me it was ok but by the end of the supposed month i canceled they charge me again and they didnt want to refund the money they didn't suppose to charge they said that they can return so I'll be covered 1 more month that didn't agreed for it and they withdraw the money from my bank account tell me that was my fault for not to canceled my debit card with my bank!!! This people is scams they just want to take you money making nonsense with the charge they invented SO PLEASE STAY AWAY FROM THIS INSURANCE AND THEIR BROKERS IS PEOPLE ONLY INTERESTED ON YOUR MONEY AND NOT ON YOUR SERVICE TERRIBLE EXPERIENCE. Ps. I have to add 1 star only to post this review but not even a star they deserve read more

Don't ever go to Adriana insurance. Thy lie lie lie like a rug! Hahahahahah ahahah no but seriously don't go there! There are terrible and will cheat your money! Incase you end up there, make sure you READ everything before you sign! Or else you will end up paying a big broker fee!!! read more

Don't get this insurance ...I was involved in a accident ...not my fault ..the other insurance called me ..to tell me they where at fault ...I had to call Adriana's Insurance cause they never answered the other insures calls ..it took me almost a month till I got everything squared away ...trust me it's no good when ur in an accident ...they never get back to u ...u have to call them so many times I evenhad to talk to there supervisor..cause the guy that was taking my case never called me for over a month .. read more

Came in to get a quote & the staff was very attentive. I was helped by Adriana Gonzales & she was very courteous & was able to help me find something very affordable. It was a very quick process which I loved because I was in a hurry. I'm overall pleased with the experience. Definitely recommend this place. read more

Luis helped me get insurance and he was really nice and professional. I was on a tight budget, especially it being the holiday season, and he was able to get me a great quote! Very affordable and helped me with any other problems I had and answered all of my questions. I'd definitely recommend all my friends and family to this place! read more

I went in today with a really strict budget to start a new policy, Sergio was extremely helpful and was able to stick within my budget! Thank you so much and I will definitely be recommending this location to everyone who asks read more

One address is under Adriana insurance (Rancho cucamonga), other address is under alliance United (Northridge), payment is mailed to Dallas tx. This is a set up for disaster. Online payment is tricky and requires an addition fee!!! This insurance company needs to be investigated by the better business bureau, consumer affairs, insurance branch of government. Mileage estimate is a joke and they refuse to correct it. read more

Good service prompt and to the point with their policies have both of our vehicles insured here will come back and highly recommended

Bad customer service.... I waited to be called for more than 25 minutes and when the lady called me, her phone rang and she took approximately more than 15 minutes while I was sitting in front of her and I was ignored and heard the client's info....Finally, she started giving us the quote and she came up with $1300 and was giving us attitude.... I decided to leave and my husband called Foremost insurance directly and we saved $500 please don't go there look for another place to get your insurance....do not let them take advantage... read more

I have read many reviews on this company after I went and got myself in a big mess. I definitely do not recommend this company to anyone. It's a shame most customers are of Hispanic origin. Please let every Hispanic know that this company is exactly what others say about the other different establishments in other cities. Rude, unprofessional, they lie to get you the lowest quote before investigating your driving record. It's a shady way to do business. After an unprofessional comment, I thought "what did I get myself into". These guys are the middle guys...the "brokers". I would recommend some place else...not a broker type insurance SERVICE. I also looked them up on BBB.org and wished I would have done it sooner. The company has had many complaints about the insurance and the company itself. Let everyone know this company is no bueno! read more

I wish I would have read the reviews before I ended up in this situation. Do not get this insurance it's awful. I'm so stressed out. Wish I stayed with state farm. read more

I came into this establishment with so many questions and as soon as i walked in they were very polite and helped me out. They were very professional and great customer service. Very helpful advice, I will definitely be coming back here for all my insurance needs. read more

This place is awesome the ladies there are very sweet. And very helpful Ivette was so patient with me thank you guys for Making my dmv /insurance day pleasant. read more

I dont like paying a brokers fee for insurance. This insurance agency charges $100 broker's fee which is a ripoff. And, the amount of insurance coverage is minimum. It is better to get insurance directly instead of an insurance broker. 15000/30000 coverage is not that great. Please do comparisons with other insurance companies that do not charge a brokers fee of $100. I got better coverage for less money at geico. read more