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Fifth Third Bank

1.0 (1 review)

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Personal banking

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2 years ago

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U.S. Bank Branch

U.S. Bank Branch

(1 review)

I can only give two stars to this branch although I've had five-star experiences at both the Xenia…read moreand Springfield branches. Most banks differ only by location and customer service. This branch has great location for me, but it's undoing is the manager and employee performance (which are nearly synonymous). My five or six visits to this branch could be used to write a case study on performance failure in a customer-service industry. Simply stunning. And this is coming from a normal 60ish Eastern Cottontail. Sadly, I'll likely never set a rabbit's foot in this branch again. Fluffy advises to avoid the frustration and visit the great folks at the U.S. Bank, Xenia branch. Hop on (or hop off if regarding this place) Fluffy Bunny sends 4MAR20: Added in response to the comment by U.S. Bank. I contacted customer service using your outreach process and was referred to the regional manager. However, there was never successful contact beyond that. In the end, the entire incident, although painful, will not effect your business or employees, and I don't care to spend more time on it. My effort to contact you was solely for your benefit and not mine. I remain dissatisfied with the Yellow Springs branch manager and not U.S. Bank in general. The nearby branch in Xenia has been very helpful and is well managed. ~Fluffy

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Fifth Third Bank - banks - Updated May 2026

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