I have been a member for about 20 years. I had been generally satisfied with the service. So, I…read moreapplied for a 39K rental property mortgage through WPCU expecting that I would receive the same level of service. Tim Carpenter was my Mortgage Loan Originator at Wright-Patt Credit Union e. The initial contact was amenable. He told me what I would need, and I provide the information on the same day. After that things went downhill. He was very slow to respond. When he replied he did not answer the question I asked him. He did not call the listing agent or the buyers agent in a timely way. He asked me to provide him the same document repeatedly. He made mistakes in the closing documents because he did not read his emails thoroughly, so he did not have current information. An easy straight forward mortgage took three months to complete. I called and left messages, he did not respond for many days. When I was finally fed up with his service, I called and emailed his supervisor Bill Brogan, Loan Account Executive @ Union Savings Bank President, he never called me back. I did get a mortgage but the experience was so stressful that I will never use them again.

Why would I bank anywhere else? I used Key and Chase before this and they were super scandalous…read more I've never had an issue with WPCU, and I feel like they're there to help me, not rip me off like other banks. Sometimes, the wait inside is long. That can be irritating but I just try not to go inside when I'm in a hurry. They're busy because they're a great bank! I've always been waited on by friendly tellers....never had a single bad encounter with a staff member. I've visited a few other locations, and even though I live closer to the one on Xenia Ave, I prefer to go a little further to go to this one. I will never switch banks as long as they remain the way they are now...just perfect.

These folks been my assurance agents for years. These guys are really good. Would I particularly…read morelike about them as the service. I can call them if I have questions or issues and they pick up the phone and I can talk to a real human being who is locally located instead of looking at a computer screen across the ocean. They've treated me well for a long time.

The staff here are super friendly and competent--they're all around great at working with you to…read moremeet your insurance needs. They can hook you up with a mix of relatively local and national insurance companies.

The staff here are very knowledgable and friendly! They have appointments to work together on your…read moretaxes as well drop off service. I was getting Federal, 2 State and 2 local taxes done it had and issue with the local from my home State. They had to fill out the forms after trying to get it to work for a while as I sat there. They even called on the owner. She then made the decision to have then manually so the forms and wave the fee for that fire my time! Wonderful service!

if I could give zero stars I would also I had a question about my hsa account .the girl that did my…read moretaxes quoted me a return of 700 after my question April senor person? Came over told the new girl good catch ? Didnt answer my question but took the rest of my refund. Use turbo tax they save you no money here just bs! 300 charge for nothing but a W2. Crazy been there for 5 years or more will never return.

This 5-Star Review is for Jonathan at the Help Center…read more On 5/21/2025, I was the victim of a scam. The amount taken was more than my pension check--devastating and truly frightening. In response, I shredded my Wright-Patt debit card, credit card, and checks for safety. A few days after I received a new debit card, I received a second debit card with a new number and called the Help Center to make sense of it all. That's when Jonathan answered. He was calm, knowledgeable, and exactly the person I needed. Jonathan explained that my refunded money had been sent to the now-closed, compromised account--but he immediately transferred the funds into my new account. He also confirmed that the second debit card should be shredded and went ahead and ordered me a new credit card. Jonathan even suggested I buy an RFID wallet or sleeves for extra protection. I ordered them from Amazon and had them the next day. Jonathan is THE BEST! He's polite, professional, and still down-to-earth--exactly who you want on the line when things go wrong. He made me feel like everything is going to be OK. Thanks again Jonathan - you made a real difference during a tough moment.

Since WPCU choose Velera to process new debit cards, the process has gotten longer (worse). This is…read morethe primary reason that we will be choosing another institution for our needs. We currently are stationed in Colorado, and requesting a debit card takes about 14 or more days to recieve. The process is intitiated in TEXAS. We could drive there and back in a shorter time. I've complained many times about this over the years to be told there is nothing that can be done. Well, WE CAN do something. Once we are in the area (OH) we will be closing out our accounts with WPCU. In today's world, why does it take 10-12 days to receive a bank card??? AND why are WPCU members paying for this SLOW service. We thought WPCU was FOR MEMBERS?! Audrey...did you not READ the review? I have talked to someone, several times, without resolution. Why would you recommend I speak to someone again??? Quit using this company to process requests. It should NOT take 10-14 days in today's world for a replacement card. ANY other financial institution can get a card out in THREE days.

Professional and excellent State Farm agency!! Jillian and her team are a pleasure to work with and…read morewill answer any questions you may have regarding risk/financial management. Highly recommended!

We had State Farm Insurance through this agent for years. No claims in years. But the cost…read moreskyrocked. We switched and they were notified in writing to cancel our auto policies. But then we received a bill for another month of coverage. We attempted to contact the office and had to leave a voice-mail. Did we get a call back from the office to rectify the mistake on their part? NO. Horrible costumer service. If you are looking for auto insurance, look elsewhere.

I have been with Erie for a very long time and have excellent service with them. I would recommend…read morethem to everyone.

I have had nothing but great experiences when dealing with Guarantee. Gaylee is one of the most…read morehelpful people that Ive come across in the Insurance industry. Glad that I have them as my insurance agents.

Was with State Farm for 30 years. Needed to add new teenage driver and cost was going to triple…read moreper their online app quoter. Whoever answers the phone there does not have correct info about giving quotes and said could not quote without license number. I had a temporary permit number that does not change when teen gets license. Found someone else for insurance and called to cancel. They did not try to retain me at all. Just said ok, you are cancelled - bye. Very disappointed in State Farm. Thought they were better than this but I guess not. So much for loyalty.

Kacy was amazin,very knowledgeable and smart to get the job done,well done Kacy,we are so glad we…read morecame in today