Very rare customer experience, they truly care about their customers! They're always very helpful…read moreand personal! Would highly recommended anyone to bank here

I've always had great service from a friendly staff. The facility is also kept clean and well up on…read moreboth the out and inside. The hours of this location are a little difficult to work around your schedule when you have a typical 9 to 5 job but I still come to this location since it is nice and the closest to where I reside.

Simple and easy accounts setup. Evening nitedrop option…read more Friendly employees close to our business.

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

This is a great place to bank if you don't want any access to your money. Transfers never go…read morethrough and take 3 to 4 days. Bill pays take a week. Customer service doesn't seem to know what they're talking about when you ask them something like "where on the website do I do x?" And the website is clunky not user friendly and buggy. There are lots of banks out there that do a great job. This is not one of them. The only reason you should open an account here is to get free money which is probably because they know how terrible they are so they're paying people to open accounts.

The best bank with great people the manager Victoria does not miss a beat she help me personally…read morewith my mom who is elderly get her account back on track after she made mistakes because of her memory lost I don't know what I would do without her if you go in to the bank and get to know the employees because it's a small community yellow springs they will make sure your very well taken care of

would give 0 stars if i could. i hate this bank. they never answer the phone, there's always some…read morekind of problem. any time i deposit a check through their app it gets rejected. their weird overseas call center calls me constantly. they actually shut off my card entirely once. they have certain transaction services blocked on my debit card so i can't even use it half the time. also their app is so outdated it barely works and i've overdrafted before because my transfer didn't go through. and i'm pretty sure i've had some money go missing a few times too. i've banked here my whole life and they used to be great. i loved all the people that worked there. and every year it has gotten worse.

I can only give two stars to this branch although I've had five-star experiences at both the Xenia…read moreand Springfield branches. Most banks differ only by location and customer service. This branch has great location for me, but it's undoing is the manager and employee performance (which are nearly synonymous). My five or six visits to this branch could be used to write a case study on performance failure in a customer-service industry. Simply stunning. And this is coming from a normal 60ish Eastern Cottontail. Sadly, I'll likely never set a rabbit's foot in this branch again. Fluffy advises to avoid the frustration and visit the great folks at the U.S. Bank, Xenia branch. Hop on (or hop off if regarding this place) Fluffy Bunny sends 4MAR20: Added in response to the comment by U.S. Bank. I contacted customer service using your outreach process and was referred to the regional manager. However, there was never successful contact beyond that. In the end, the entire incident, although painful, will not effect your business or employees, and I don't care to spend more time on it. My effort to contact you was solely for your benefit and not mine. I remain dissatisfied with the Yellow Springs branch manager and not U.S. Bank in general. The nearby branch in Xenia has been very helpful and is well managed. ~Fluffy

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.