This branch has always taken very good care of me. I would say of all of the chase bank locations,…read morethis one has caused me the least amount of stress. I get that it is a backhanded compliment... But you still get five stars from me.

Great service, easy to use online payment system. Great customer service. I really like the…read morepersonal banker that checks in with me time to time. She help me set up a college account for my son as well. I like the ease of which I can transfer money to various accounts and i can always easily access my accounts and check balances.

Called to talk to a representative to dispute some charges at 1-800-935-9935. Was tossed around a…read morethousand times and explained what happened. Rep acted dumb like could nit comprehend normal English was transfered by them to the claims department(I was not) to find out it was just another rep. Then was transfered again to the right department finally after an hour. Explained again that my kid bought a movie on our fire stick. She said there was nothing that they could do that I'll have to call Amazon. I explained that they are my bank, my money is helpbthere and if there duplicate charges why didn't the bank call me? It was a cluster fuck so they closed my wife's card because of fraudulent charges after I already told them what happened... my wife called them after she got home to get a new card ordered and the rep and the rep manager pretty much told us that we should be better parents and watch our kids and that this happens because we just leave our kids unsupervised. They were rude as fuck and would cut you off in conversation and just didn't want to do there jobs. We are looking to go to a different bank. I have never been treated this way by chase ever in the 8 years I had them in the military but with that no thanks we will go with a different bank.

My wife and I unfortunately were subject to identity theft a few weeks ago. Chase Bank was great…read morethrough the whole process!!! I couldn't be more pleased with this branch, they treated my wife and I with the utmost respect and professionalism that helped us through a trying time!! Great branch to be a part of. Chase should be extremely proud of this branch.

This is a very friendly and polite branch. I never have a bad experience. I would highly recommend…read morebanking with Chase to anyone. I rarely have to stand in line. They explain all their fees up front.

Got a car loan thru First Financial in February 2026. Did not receive the initial statement in time…read moreto make the first car payment. So I tried calling customer service number I found online. That number sent my to a call center in TX and they didn't have my account. They gave me another number I called and I was able to get my account number so I could make a payment online. The mobile app is not great and I thought I made a payment but could not see a pending transaction. The next week I called customer service to verify if there was a pending payment and end up getting transferred to another department and they couldn't assist me. They gave me another customer service number and they couldn't help me either. I had 4 phone numbers by the end and was very frustrated. All I wanted to do was verify if I made a payment, how hard is that? Terrible experience I do not recommend this bank. I am paying off this loan as quick as possible this bank doesn't deserve my money.

Worst bank ever. I Received a SMALL loan from them and ended up paying an outrageous fee for…read morethat loan. I paid them off totally. After the loan they took out over four dollars from my account unauthorized. I thought since they were paid off I was done with them. A few days ago they took over 6 dollars from my account. I called them they said it was interest. Interest on what ??!! I don't owe you a penny. They said interest "acrued" on what ? I asked. I told them I want nothing to do with your bank. I want out ! They said you owe 22 dollars annual fee. I was never told that even thought I didn't owe them a penny. I would have a "annual fee". Go to this place pay it and wait for a phone call. By the way I don't work for them. I work for another company I paid the 22 "annual Fee". Waited for their call. I never received a call. !! So I called back talked to an agent to make sure I was out of this bank completely. I didn't know that even though they were paid off they would keep deducting money from my account and a annual fee !!! Horrible bank. Ripping people off !!.

I've normally never had a problem with this location. The staff is always friendly and helpful when…read moreI arrive. The problem is that they seem to be understaffed. I was in the drive thru lane there was not any other cars waiting before or after me. I waited several minutes before the woman said hello. Finally when I got a some help it was another several minutes before my transaction was finally done. Over all I spent about 15 minutes at the drive thru for one simple cash withdrawal. Since there are not very many locations I will likely go to this location again at some point but will make sure I'm not in a rush.

I have never had any issues with huntington bank other than the very long hold times when calling…read morecustomer service. Until someone stole my debit card information. I filed a dispute. The rep gave me the disclosures telling me it would take 5 to ten business days to get my money back. Ten days later still no refund. So I decided to go to my local bank office. They called the fraud department. Now Im being asked " Is there a reason why I need the money" are you kidding me! Thats my hard earned money that was stolen from me! I am closing both of my accounts and I highly recommend everyone else heed my warnings about huntington. They do not have your back.

It's a really good Bank really helped me out before I get paid with cash advances and I would…read morerecommend it to anyone with my friends and family

Been with PNC 8 years ,went in for a signature loan,they told me my payments would be the same. Got…read moremy first bill and it was 62 dollars a mnth more than the lady told us it would be ,we went over this for a hour because Im disabled . They lied just to get the loan done & now Ill have to move out of my place because the people there are very dishonest ,make sure you have it in writing the amount they quote . I have always made payments 2 weeks or more early for 8 years....Very dishonest banking

Just like any huge corporate entity, they don't care about their customers. I have a mortgage with…read morethem for approximately 6 years, and I missed a tax property payment. I paid the payment after the due date, but PNC's payment went through first, so they charged me outrageous fees (claiming that their huge corporation was hurt by having to "loan" me that tax payment). My payment paid forward the. Next 6 month property tax, and I paid the following 6 month property tax. They sent me a check for the overage I paid for property taxes, but refuse to go back to my initial monthly mortgage payments. Now I'm charged interest on money they "think" I need to borrow for taxes every month. MY MORTGAGE IS 60% higher than before they decided I couldn't be trusted to pay my taxes. (Again, payment made a few days after deadline. One time in this property's 14 years of mortgage history.). I called several times asking to have my mortgage brought back to the agreed upon payment, and they gave me a sob story about their organization being hurt by having to pay my property tax once. After 18 months of paying my own taxes before they even got billed, I wrote a letter asking if I could have my taxes withdrawn from their loan. Again, they told me to jump in the lake! Yes this is the epitome of the abusive relationships banks have with clients that practically destroyed our country several years ago. HOW MANY PEOPLE CAN AFFORD A 60% INCREASE IN THEIR MORTGAGE???? That's EXACTLY what these guys are "banking" on. Shame on them. GET YOUR MORTGAGE FROM ANYWHERE ELSE!!!

Excellent service until you want close your account. This is the clark/Ashland branch in Chicago…read more Teller personable and helpful until I told her I was closing the account. I took advantage of one of their offers, I had the money in for 3 months, got the bonus and closed the account. There was no reason to keep any appreciable money in there and not receive any interest. When I told teller that, her attitude changed and while not rude she was quite perfunctory. No matter, I achieved my goal.

Horrible service. That charge you $50 to close your account after they lie to you and brain you for…read moretheir inability to do thief job. They say they hold your deposits for a day or two and then they decide to hold your deposits for 10 days. Why with computers having the ability to do almost instant transactions do they need even an hour? I've told my experience to others and I always here that they have heard Similar stories. They simply don't care about their customers and they have to be dead inside to treat people the way they do. I've have unpleasant experiences at other banks but nothing like this. I went to a credit union and got a much better welcoming experience.

Great location on Far Hills Avenue ad great customer service. They really take care of you. We had…read morean older money market account with a very low interest rate, so they scolded up and set us up with a financial advisor who updated our accounts and made investment recommendations. Remember when banks were for deposits and withdrawals? Not anymore.

If I could give zero stars I certainly and most definitely would. By far the most absolute worse…read morebranch possible let alone bank to be with. The close your accounts(meaning 4 accounts) with no notice. Stating that a money order was flagged fraud and they will not reverse it. Though the fraud department stated and called asking them to cancel the closure. The bank manager stated she will not do so. She tried saying that I altered the check. How can I do so when it's my money order?! After multiple attempts to correct USBanks error they still seem they're right. You screw people out of money and feel no need to correct you're own wrong. Even though they were in the wrong and I had the receipts and stub from the check it's still not good enough. Highly suggest going through Wright Patt Credit Union. USbank is the worse.