Alissa is wonderful! She took extraordinary care in helping…read moreme with a tough situation

The manager and her staff display excellent customer service and the constant "can do" approach to…read moresatisfying customer needs. During my recent visit to the branch I was able to open a new card that was tailored to my needs. During my visit I also had to cash a check. Being a PNC customer I was able to cash my check no problem! Thanks again for always being my go to bank!

Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

This location is so friendly! Everyone is so nice and they want to take the time to make sure you…read moreget the best account for what you need!

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

I have had multiple accounts and loans through ACU and been a member for almost 15 years - had an…read moreissue while switching bill pays to a new checking account. Adventure didn't cover the charge, which resulted in a number of 'insufficient funds' charges because the payments kept bouncing back. Successfully disputed the charges with the payment companies, but Adventure wouldn't adjust all of the overdraft fees, even though they didn't cover a single dime of the payments. They said that if I could provide proof that the error was not my fault, they would adjust off two more, but that was the max. I requested letters from the payment companies, explained that I would submit them to Adventure as soon as I received them. Whilst waiting for the letters, Adventure charged off my account. Not to mention, I have talked to at least 5 different people throughout this whole situation, and every single one of them was rude, had zero sympathy or concern for my situation, and absolutely unhelpful - and I waited on hold for over half an hour each time I called in.

The online/text/phone customer service for this credit union is awful! I truly miss Astera where…read morethey really made you feel like a member. I have great experiences when I visit the branches, but when you try to call they "encourage" you to use the online tools or text and those folks take forever to respond IF the do respond! As soon as my loan is done with them or moved to a different company we're done banking with them. Horrible!

I really enjoy banking here. The entire staff is helpful and very pleasant. They have been very…read moreprofessional in handling all my banking needs. Ahna and Kyle are probably the kindest bank tellers I've ever met! Kerry Fitzpatrick

Absolute nightmare of a bank. 1 star is too many stars. They will add complete strangers to your…read moreaccount so your information is not secure. I once went almost a month without a working bank card because of their system, something that anyone else would've rectified immediately. I almost had a nervous breakdown over it. Also, they will just lock your card randomly and then you can't even have it fixed until business hours (after hours team can't do anything) so you could be screwed on the weekend or like the situation I'm in right now; I have to wait till tomorrow morning because I didn't discover it until after 5 PM in the store check out, can't do anything, which is complete bullshit. All because they think they detected fraud, but I was the one trying to make the purchase. Very inconvenient. The branch manager of Granville, I think his name is Nate, but I could have the wrong name, it was very rude and condescending, only offering me a measly $50 Amazon gift card for my troubles when I went almost a month without being able to access banking by debit card, which up-ended my life for over three weeks during the weeks of my daughter's wedding shower and ceremony while traveling. I absolutely refused the insulting offer. Told him I wanted to speak with someone else before I accepted any kind of offer and he smugly insisted there was no one above him for me to go to. If you are seeking out a new bank, especially in the west Michigan area specifically, Granville, I would steer clear of this one. spare yourself all the grief and stress and safety.

Once in a Blue Moon a person comes along that changes your day, your life, your world. Debra Young…read moreis just that person. Knowledgeable, efficient, and kind. If you have to do business with a big bank, go to Huntington National Bank located at 6174 28th St., S.E., Grand Rapids, MI. 49546. Ask for Miss Deb and you'll be on here writing your own wonderful review too!