It's hidden bank. Small, no parking unless you have to do street and pay for it's bank itself is…read morenice and staff are nice and helpful. They do have ATM machine if bank is closed. Careful to park in the street and not pay you'll def get a ticket. I will return here and recommend this branch to others

This bank offers the best customer service EVER in the heart of downtown. You won't be disappointed…read moreto frequent Chase bank at this location.

I opened a college checking account at this bank location when I moved to Tampa in August 2000. The…read morebank is conveniently close to the University of Tampa so I could walk here if I wanted to. This bank was originally a Wachovia before Wells Fargo purchased it. After college I did not use this location as much, but I started banking here again in 2010 when my office moved nearby. Not much has changed over the years. There is only one ATM at this location so there is occasionally a wait to deposit or withdraw money. (There are two ATMS at the Wells Fargo on Neptune as well as the Kennedy location.) TIP: Wells Fargo now has a smartphone app to deposit checks. No more trips to the bank to deposit checks!

Absolutely no help that a brick and mortar bank that I've had accounts with for many years won't…read moreprovide a signature guarantee - literally directly me to a credit union. What terrible service. Probably a corporate decision. May want to rethink that when are other opportunities at every corner. Awful customer service for a lifelong customer!

I have to admit, I was a little hesitant about walking in because I could see two guys standing…read morearound with tablets and headsets on and I immediately pictured being bombarded with questions about where I bank and pressured to open an account, and as I tiptoed in and looked around, they said hi and were friendly but didn't say anything additionally which I was grateful for. I looked at the menu and found the prices reasonable. I don't know why, but I wasn't expecting anything extraordinary from the coffee. I ordered their blueberry lavender latte with oatmilk and this was sooo good!!! the blueberry lavender flavor was subtle, and the coffee itself good and strong. It's spacious, with various tables throughout the cafe. If I'm ever in the Hyde Park area, I'd definitely walk in again for a good cup of coffee.

Capital One Café…read more Bring a sweater... and your mom with all her financial questions. Let the employees do the heavy lifting and repeat themselves 14 times with a smile instead of you having to. Honestly, it may even keep you in the will. Pro tip: the shelf items are not discounted, but made-to-order drinks are 50% off for cardholders. My mom ordered 2 coffees, a latte, and a pastry to share (some pastries are huge) for the three of us and it was only $10.50. In this economy? Practically a public service. I could sit there all day working or just hanging out. Celebration, Florida desperately needs one because Starbucks is looking a very weak after this experience. They serve Verve Coffee from California -- a roaster that actually knows its way around coffee beans. Smooth, strong, and doesn't taste like it's been sitting on a burner since 7 a.m.

The inside of the bank is nice and clean. The customer service is original. Everyone that was a…read moreSpanish speaking customer was greeted and I wasn't. I then asked a question and I was told I need to sign in and wait. I wasn't feeling welcomed until I met with the personal banker Francheska. She greeted me and made me feel human. While talking with her I learned this bank can issue a new bank card if you need to replace a card. She is the reason I gave three stars. Her customer service is excellent and she deserves to be a bank manager!! Thank you Francheska!!

Can't say they're the worst but it's an hour plus wait to notarize a one page document…read more According to my pst experience, notary is done in less than a minute: you provide a government issued photo ID, such as driver's license and sign in front of her or him. Then s/he signs and also puts her and his seal, to certify to have witnesses me or us signing. Here, however, works differently ... in terms of time. After walked in, I didn't see a greeter or front desk to direct the traffic. But half the cubical are filled with people. So I walked toward one, and asked if they offer notary service. Mind you, not every Chase has notary service. The staff said "yes we've two notary here, just take a seat. We'll be right with you." 38 minutes later, the same man said, he's one but he has someone to see. Other notary who's counting the shipments will be free after 20 minutes "You can wait or make an appointment." Isn't this the thing he should have told us 38 minutes earlier??? And making an appointment to notarize a document seems excessive. An hour into waiting, the same man came, asking us to see the one page document. He spent a few moments to finish reading the page, then said, "if she isn't still available, then I'll do it. Just give me a moment." He then walked off. Given the few moments he has spent with us, two or three more notary could have been done. Yet, we're still waiting, at 1:28 mark. Finally, the man came for us, after 1:39. He talks a lot and asks us where should he put his stamp ... as we're leaving, he says "... sorry about the wait. Next time make an appointment." Is this Jamie Dimon's new directive or strategy?

Always excellent service when I come here! Also a great bank for military active duty and my fellow…read moremilitary Veterans and their family members! I like that this branch has a walk up ATM on the exterior of the bank AND that it also has a couple drive up ATMs! Very convenient! Also, this is a full service bank! As a member, a great benefit is that you can use their notary services for FREE! Love that perk!

They closed my account with no explanation or contacting me to help keep my account open, even…read morethough I deposited money twice a month for many years. Now I have to hunt for my money. So it doesn't matter who you are your money isn't safe anywhere

Recently I received a notice in the mail stating that my card was to be suspended due to the…read moreactivities of some unscrupulous lout on Black Friday. But I shouldn't fear! No! I would get a new card in the mail by 2/18, and until then my compromised card would still work. Here we are on 2/18 and I've still not received my card. So I did the dutiful thing and called the bank. According to them, I have an OLD ADDRESS on file. How can this be? I changed my address IN PERSON at the local branch when my last card expired 8 months ago and I'd not received the replacement. I know that it was changed because not only did I receive the NEW card then, but the POS Verification for Zip code now works with the proper one. After explaining this to the girl on the phone she had no answer. She will send me a new card, shipped via Fed Ex to the Proper Address. It should be here by Friday morning and someone will have to sign for it. I'm OK with that. I just don't get how their systems aren't communicating with each other. The address was changed, I did it in person. I know that I've received a replacement card at my current address before... so... the issue is on their end. They need to work harder at making things seamless for their customers. I don't like having to wait now for my card to come in.

Please reconsider banking here. I am a fairly new customer and have had terrible experiences…read morebanking with GTE. 1. Employees email you and never respond 2. GTE locks your card for every online purchase (over exaggerated, but it feels like it), and they did not notify me of potential fraud. They just shut down your card and automatically decline all transactions. It would be best to offer customers the option to approve or reject a transaction rather than requiring a call. Lord forbid if it is after hours. 3. The employees are untrained, seem as if they just graduated high school, lack empathy, and are outsourced overseas. One person stated another bank's name, lol. Oh, and a "supervisor" I spoke to sounded like he just woke up. Terrible impression. 4. There is no option to receive transaction notifications only for deposits. 5. GTE's website seems as if it were built in 1998. I recommend that people file complaints with the State Attorney's General Office and NCUA. This is how you make change and get a resolution: complain to the regulatory and licensing companies.

closing my account, started it December 2024 called to unsub…read moreto sharing my info. the woke guy gave me a hard time. Thats #1 They stopped an auto payment to my storage TWICE, Never contacted me #2a and b Stopped me from buying ice cream at 711 no contact #3 Stopped my car insurance payment that i have been drafting since the beginning, no notice #4 The Fruitvale location is ok, but no one else is. Have to pay valet parking $20 in Tampa had to drive 82 miles round trip to find a branch to get a wire sent to close on a house Spoke on 3 occasions to get a debit card replaced that was compromised and 3 different reps told me i didnt give correct password when 1) i have it written down and 2) was told its different by 3 reps So instead of driving to Fruitvale AGAIN, i just transferred $15k to another bank. waiting for a check to clear and thats 1 way to sk!n a cat.

Love my bank! No matter where I am they are always pleasant and easy to use. I went to another bank…read morefor help with an estate and they told me that there was no banker! No banker in a bank full of people! Not at SeacoastBank, I always have my needs met. Especially to my branch at Lantana and High Ridge! You guys are the best

I couldn't figure out if this was the fifth bank or the third bank, so I'm going to go with the…read more4th. This is officially the 4th bank. Ever. Maybe. Beautiful shimmering towering glass structure in downtown Tampa which houses the bank and its headquarters - and it's pretty decent inside too. So they were friendly enough and I was able to get some money when I needed it (I go through my ATM money fast and end up with zero so often!) so I appreciate that. And I just really love the building that it's in, a beautiful structure. Minus 1 star for the ugh ATM fee.

This organization after closing my accounts, (see my earlier review) has now started sending me…read moremarketing emails, even after I unsubscribed from all. I never heard a peep from them, when they closed my account. Literally 0 communication. When I opened the account, there was no customer support available on the weekend, and had no access to my account, and no one to help me. only after normal business hours resumed, (3 days later) did someone tell me initially I needed to use something different than the pin that I set up, for initial account access. I called four times on that day, first person just reset my password after 40 minutes on hold, then didn't even wait to see if that resolved the problem, which it didn't. 2nd call, they put me on hold and never came back 45 minutes, and third call I requested a call back, to which no one called back, I called 5 hours later and finally got someone who was able to help me. During that 5 hour I had to scramble to make sure my direct deposit didn't go to an account that I didn't have access to. Can you imagine, my paycheck going into an account, with no account access, and no way of getting any support until 3 days later? The next day I got a call back from someone at a local branch introducing herself as my personal banker, and I explained the difficulty I had the previous days, she just said, well you can come into the local branch, and we can help. nothing else, but I don't even know what I would have expected, maybe an apology, maybe hey we will let the customer service team know they need to improve. that's it, nothing but "have a nice day!" It was too late to have a nice day. As consumers we have nothing left but to take our business elsewhere. It's our only tool that gets the point across that this is substandard customer service. We have choices. I for one, have chosen to never deal with this bank again.

You will need GPS to find the bank, but when you do the ATM access is easy. Drive right up get out…read moreeasy Peezy. No parking needed. ATM is located on the building outside of the front doors right when you pull in.

I have been a client of Wells Fargo since 1996. They have never been stellar. They have never had…read morewhat other banks have as far as technology and perks is concerned but I was loyal and gave them a pass. I was scammed out of $3k from my account and called them within 10 mins of the activity to notify them. They said nothing could be done because Zelle was used. Ok, they make me waste my time and open a claim. They denied the claim 2 mins after it was filed. I got the denial claim letter a day after the we received your claim letter was received. No internal investigation or even inquiry or documents were requested just denied. Okay. I call them they admit to me on the phone they know it was fraud they know it was a scam but passed the buck to Zelle. During the same time I was being scammed so was my husband at his account at Bank of America. Guess what BOA did?! They sent texts, blocked the account and SECURED our money! Also through ZELLE but BOA did what a REAL BANK is supposed to do and to protect your money. Not the clowns at Wells Fargo! Do not keep your money there they are years behind on security technology! I am closing all my accounts and opens up new accounts at a credit union! Avoid this circus at all cost!

Always a good experience All the representatives are very professional and have beautiful smiles…read more Love this establishment.

This is my second car loan through Laurie she always make it so easy and smooth, my son and…read moredaughter both have used her for their auto loans, they always have the lowest interest rates around, if you are looking to refi a auto loan or buy a new or used vehicle definitely give her a call she is the best.