Great Lakes is very friendly and helpful when opening an account but apparently that is just to…read moresnare you in their web. If you ever try to call the bank it is impossible. I have the number to the woman in charge and she never answers or returns calls. Same happens with the main phone by the lobby. Workers say that they are busy helping customers but i have gone in when it is vacant and used my phone right there and it dose not ring. Apparently there is a computer by their work area and it alerts them to calls but they don't see them or check messages. There are like 3 phone numbers online to call but they are useless. I called one of them and it told me i had one a life alert button and went into a promotion. Then i called another and it was some guy about stocks. Then there is one with a virtual assistant that is worthless. All in all if you want to try and conduct business over the phone with them you are out of luck.....

Horrible Customer Service. I had a client that tried cashing their check through GLCU but it was…read morereturned, Unable to Locate Account. When I spoke to Marlene at GLCU she did not understand that when Great Lakes ran the deposit the MICR line was read incorrectly and they would need to fix it. Nope they just wanted to blame me or the other bank where the routing number was completely wrong location. I also tried calling customer service, she was very nice but then I must have gotten the wrong email, because it was returned undeliverable. Lastly I verified with my bank and she agreed the MICR was encoded incorrectly, but she said sometimes you can't reason with people. I tried to go to bat for this customer, but unfortunately there wasn't anything I could do to help other than write another check and hope it doesn't get returned. Very Disappointed.

Everyone that works here so friendly. I love walking in the door at a bank and everyone greets you…read morewith a smile. Also the bankers always alert me to get the best deals that I qualify for on mortage and checking accounts. There is no extra fees like bank of America.

Nicest people at this location.. been coming over here for years. Very helpful and always ready to…read moreassist with answering account questions and such. Much better than heading over to the gurnee location. Will surely come back for all my banking needs.

I went in to ask about card usage outside of the country and Wilma answered all of my questions…read more(and then some)!!! She went into detail and definitely educated me on what I was inquiring for originally. She has always been kind and thoughtful and very helpful whenever I need any assistance. The amazing customer service is one of the main reasons why Woodforest is my bank to this day.

Great banking! Been banking here for years! Love everyone here, they are very friendly and helpful…read more.

the drive-thru ATM experience has been frustrating lately. the lines are always really long, and…read moreit's often a bit of a wait just to get some cash out. on top of that, I've noticed that one, or sometimes both, of the ATMs are broken or unable to dispense cash, which only adds to the inconvenience. while I appreciate the bank's services overall, this has definitely been a recurring issue that makes banking with Chase (at this location) a bit more of a hassle than it should be. it would be great to see some improvements in the functionality and availability of their drive-thru ATMs to make the experience smoother and more efficient

Drive thru atm always have problems but the staff is very helpful & welcoming! From the previous…read moreyears, this bank has improved I just wish it was better during the pandemic.

I've been doing business with State Bank of the Lakes in Grayslake for 15 years. It's a wonderful…read morefeeling when you walk into a community bank. So much different than the big corporate banks. You feel like you belong there, everyone knows your name and everyone helps out! I'm delighted to have the opportunity to bank with these folks!

Horrible. Staff is rude and don't know what they are doing. Took out a car loan, they insisited we…read moredidn't have insurance. Gave them a copy of the card and the insurance agent called to varify. Still clamied we had no insurance. Staff talks to you in a horrible manner all the time and when you give it back, they warn you but it continues, So they kick you out. In a way it was a good thing as instead of making $75 a month on interest we are making $300 a month.

Worst bank/ credit union I have ever dealt with. They make TCF/ Huntington bank look top tier. Very…read moresad since I had been a member since 2012 (was orginally a member of Motorola Employee Credit Untion) and went through two different buy-outs. Horrible policies, terrible customer service, and compliance violations regarding the handling of customer information. (I was sent another customer's account number with their PII on it)

I come here about once a week, but now I won't, I'm a coin collector and came here and got a box of…read morenickels to fill my coin album, a few days later I came back so they could put them into their coin counting machine for me, which is advertised on their website for customers, the bank teller "politely" went "ugh, no, this is why we don't give coins to customers" and after that she demanded I give her the coins so I walked out, I understand if she was having a bad day or something but I can't tell, so now I have to go and lose 10 extra dollars to a coinstar when I could've gone here

There was a point when I wouldn't have written a great review, but things have VASTLY improved at…read moreCommunity Trust Credit Union, particularly at the Grayslake branch. So friendly! So knowledgeable! So willing to go the extra mile. It is going back to the friendly, local credit union I remember when I joined a decade ago. That makes me so happy!

Great little place for all your banking needs . Lots of perks and ATMs. Good for loans and cars…read moreespecially.