The service here is superb!…read more I find the staff very knowledgeable and have never been to a bank that is as friendly as this bank. They always take great care of me and always provide the right advice. I will never bank anywhere else again.

I've been using this bank since I was in my teens. Yes, it…read morecan be inconvenient that there are only a few locations and it isn't as big as Chase, but I've known the bankers for years and they always greet me by name and remember random things we talk about when I come in. I've had debit cards stolen and cashed out, but they've always helped me getting everything back to normal smoothly and in good time. I guess I can only speak for general services because I only do simple checking/savings here, but it's always a pleasant experience, and I love that they have an online banking app so that I can easily see all my account info from my mobile phone.

This bank is the lender for a real estate purchase. I have been required 4 times to reschedule the…read moreclosing due to their inability to identify and obtain the necessary documents. The absolute worst financial agency I've had to work with. Go somewhere/anywhere else.

I started banking with First American Bank at their Vernon Hills branch, 27 years ago. Since then…read moreI've moved a few times, and have used the Lindenhurst, Lake Villa, and now Round Lake branches. Without exception, my experience has been FABulous (couldn't resist that one). They recognize me and treat me very well. They've helped me handle real estate transactions and the estates of family members. Thanks so much, First American Bank!

Do not go here for a mortgage or equity loan we have had a very bad experience so far and we are…read moregoing to back out of the refinance. Poor communication not listening to our concerns. If you must use this bank then try a different branch.

Everything everything they polite they do business with you. They break down all that you…read moreunderstand everything that they're doing.

This location is the worst location I have ever been too, bank teller never acknowledged me from…read morethe time I came and from the time I left the window. It took foreverrrr for me to recieve my transaction, the customer service is horrible. I might as well travel a few more miles for better customer service.

Great customer service. Very friendly bank tellers. Few times that I had identity theft issues with…read moremy account, the bank straightened problems out right away. I have been banking here for many years.

I tried to get a loan on my rental property . I was told that First Merit would finance me. We…read moredid credit check, I filled out many loan forms, and even did the appraisal. Then a few days before closing , First Merit said they couldn't finance me. A waste of three months for them to "process" this application just to decline it. I sincerely regret ever trying to do business with them.

I love the home bank feel at Baytree and the fact that I am so much more than an acoount number,…read more The staff their cares about it's people. Hilary and Donna are tops and repeatedly come through for me in a pinch. I have all my personal and business accounts at Baytree. Keep it up and hang on to that hometown feel. It is what sets you apart!

Anne Galvin helped me with my insurance brokerage needs when moving to Winnetka from out of state…read more Not only is she very smart and efficient, she's a real pleasure to work with! And the Galvin agency partners with the top insurance providers so they found me great coverage by running quotes through multiple providers. And I had some non-traditional insurance needs so she had to pay close attention! I highly recommend Galvin and although I'm looking forward to having no claims, I'm sure they will be there if I do.

CIBC locally is great but there is no way to reach anyone except to go into the branch. The…read morecustomer service line keeps customers on hold and no one ever picks up. Even if you call the local branch number you get put into the national customer service cue. There is no way to actually speak with an employee. It's very frustrating to use this bank.