Almost impossible to get someone on the phone.leased a car and they were the finance company even…read morethe dealership won't use them anymore

I have been with this company for a few years. I refinanced my vehicle and got them at a lower…read morerate. I always make my payments on time so I had no issues with them unfortunately my car was totaled in an accident and I have been working with my insurance company to pay this loan off. They are trying to send them the money and everyone I talk to have no idea that all I need is a letter gurenteeing that they title will be released once eits paid in full. I have send several emails and so has my insurance. It's been days and I still have nothing.

I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.

Friendly , efficient service from all members of this staff! Your neighborhood bank!read more

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

Well located within quick check location . There are 2 ATM terminals and not that crowded . Loved…read morethe quick access .. parking is awesome ... liked this location ...

Was a long time customer of Provident for many years. Closed account a few years back as I had…read moremoved away from my current branch. Came in today to see if I wanted to open a new account again, but started off by asking if they could break some larger bills into smaller bills ($20s into $10s) and the clerk refused to do so if I was not a customer. I informed her I was a previous customer and she checked the system and verified I was no longer a customer and promptly declined any service. I'm not surprised as to why this branch is always so empty now. The service is horrendous and the employees seem indifferent to anyone. The new construction of and renovation of the branch is refreshing but does not negate the lack of care by the staff. Please stay away from banking with Provident. Stick to TD down the road, PNC in Greenbrook, or Capital One on 22. These branches offer customer service that actually cares about the public. Good Luck to anyone that still banks at Provident, I will certainly not be returning.

This bank has been serving me for years. they have great customer service with employees that are…read morerespectful and knowledgeable. They're really good at remembering their customers, and if you frequent this bank enough, they'll start to remember who you are and what your needs are. it may not have the fluff that other banks have like the free lollipops and pens. But at least they don't charge you to have paper statements mailed to your home unlike some places.

I have had nothing but pleasant , friendly and helpful interactions with the staff whether it was…read morein their SP or WB locations! Kathleen

Gave away my social security number, account balance, type of account and more to a person who…read morecalled on the phone had no legitimate connection whatsoever to the account. At this credit union it appears anyone can call up and bluff their way to getting your account information. Go elsewhere.

I had to wire money before 5pm, and it was late afternoon. Valentyn helped to get it done just in…read moreTime! He was patient, professional and polite!

Asma working there is so rude and disrespectful would give zero stars if I could, the staff opened…read moreup a credit card for me when I didn't approve and she was telling me indirectly I must have said yes and got very aggressive with me

absolutely awful experience.. my account was inexplicably locked a few months ago, the fees are…read moreinsane, and the customer support might be the worst i've ever experienced. Expect to wait on hold for a half an hour every time you call them, and when they finally pick up the first time it's a 50/50 shot you just get hung up on. When you finally do get through, the lack of professionalism seeps through the phone- I could barely understand the person i talked to, but they answered the phone in an annoyed tone - "HELLO?". Like hello?? who are you??? Do you need my information??? They don't even pretend to be nice, if i answered the phone like they did I wouldn't have a job. The fees are ridiculous, the customer support is horrible, and the bank itself is a joke. Avoid.

The communication between the phone customer service and the bank branch is subpar…read more My account was closed and then reinstated last year. I got a new debit card that I have been using all year (this year). After speaking with customer service on the phone, the person told me to go to a local branch to get another debit card. I did and the teller informed me that they are cutting ties with me and that she can print a check for the remainder of the money in my account. Several conversations later, they felt that my account should never have been reinstated even though I have been actively using my debit card all year.!