I have had an account here for over 10 years. They are…read morecourteous and informative. Always have gotten a straight answer and a friendly smile!

DO NOT USE THEM! The staff is rude. Especially Aileen G. Boyle. I was asking to speak with her…read moremarket manager about my account and she hung up on me. Horrible customer service!

The fiancé and myself opened up a joint account for ourselves on a Saturday at this location. I'll…read morebe reviewing that experience. It took us close to 45 minutes of waiting, to finally speak to a representative to open our joint account. They had comfortable seats to wait at, and we had each other and our smart phones to entertain ourselves, but that's still kind of a long time to wait. The manager apologized for the long wait times, and did offer us complimentary bottled waters, which was nice, and lets you feel like they care about the fact that you are waiting a semi-absurd time. The person who created our joint account was a really nice lady, and she helped us through the process without any real hitches. I'm satisfied with the treatment received at this bank. It could have been faster, but the genuine concern for wait times saved them.

Most unorganized worst bank I've ever been to In My Life there ATM machines you can't even make a…read morecash deposit I think they're from the eighties I was there on a Friday 2 tellers giant line one of the tellers was new if any bank robbers went there they would walk out and not even attempt to rob the place I don't know what happened to the bank but it's horrible

Never ever again. There has be something better out there. For a small bank, I would expect them to…read morebe more attentive and respectful to their customers. Not the case.

Don't open a CD on line with them…read more They don't credit interest to the account monthly, as all other banks I banked over 35 years do, but at the maturation. This means that if you open 1-year CD in July 2018 at the end of 1018 you will have nothing to report to the IRS. But, in 2019 you will have to report more than double interest. Between July 2018 and July 2019 the bank has more of your money to play with. There is a [problem with closing the account too.

They don't have anywhere near the number of brick and mortar location as major banks like Chase or…read moreBofA, but they offer some solid personal banking solutions with either no fees or very easy ways to avoid them.

Great bank. It's a larger bank than the one near me in East Brunswick. I went to this one, because…read moreI needed to get some items out of my safe. The staff were friendly, and gave me the form to sign to get into the safe room. The East Brunswick one as far as I know does not have a safe room. I got my things, and another staff member quickly signed me out. It was a very quick experience!

My mother passed. She was a signatory on a business account that I own with my wife. To get her off…read morea similar Bank of America account, I had to send in her death certificate by mail. With Chase, I was told that I had to go into the branch with the certificate as well as 2 forms of ID. When at this branch, I met with a rude banker. He kept asking me who owned the account. I said my wife and I. He kept asking as if I were under interrogation. Then, I asked if my wife joined us would that solve the issue. So, I got her to come in. Again, he was asking who owned the company. My wife and I said the both of us do 50/50. Then, he said that he needed documented proof of ownership. Why didn't he say this before I dragged my wife to the branch. He wasted our time. He was rude and, frankly, not too smart. Stay away from this branch and Chase altogether.

Chase has my mortgage and my main credit card which is a Disney Visa…read more About a month back, I went to this branch because I was not using the rewards and wanted to get a credit card that would have rewards that better fit my lifestyle. The rep sold me on a Chase Freedom Unlimited card. He went on to say that that if I allowed more charges to go thru on the Chase Disney Visa, I could call their 800 number and request a one time transfer of the reward dollars to the Chase Disney credit card as a statement credit and then close the account. IT WAS A LIE!! They have refused to honor that transfer. I have made over a dozen calls and no one is willing to give me an accommodation to honor the things said in the original meeting. I believe this to be FRAUD. If I cant trust things told to me by one of their reps, how can I continue to do business with them? I have spoken to reps and their escalation team as well. On the last call, I was told the branch manager would contact me within 48 hours with a resolution. We are beyond that time frame--- and no call or resolution. This has been nothing but aggravation. For reference, the rewards balance is $360. Yes--- that small amount! On average, between the mortgage and the credit cards, they make close to $1000 per month on my accounts in interest. Seems like a bad decision made by someone who is not looking at the big picture but that's their call to make. I just wanted to put that out there in case anyone was considering opening an account with them. Note: things you are told are not necessarily going to be true so don't make decisions based on what they tell you. THEY CANNOT BE TRUSTED. I will give them a few more weeks to fix this before I begin shopping around for a new credit card and then eventually do the same with my mortgage. They have destroyed a 22 year relationship we have had all in the interest of saving $360. Enjoy the money, Chase. The clock is ticking on us doing business. Adding this addendum: Chase refused to make good on their word to me. The credit cards are being cancelled accordingly.

if you have felony you can't even go to the bank shit crazy , they need some type of warning sign i…read morewasted a ride !

Always super helpful staff. A small branch that services a large section of the state of NJ. Easy…read moreand smooth transactions, always.

Used many Chase branches between NY and NJ and always a good experience. Maureen was excellent,…read morefriendly and super helpful.