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    Services - Fifth Third Bank

    Personal banking

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    2 years ago

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    Citizens Bank

    Citizens Bank

    (4 reviews)

    Simply AWFUL! One of the worse banking experiences. The staff doesn't seem to care about the…read morecustomers at all. They could care less if you took your business somewhere else... in fact, it seems like that's what they want so they can sit all day and play on their phones and not have to help any customers! If you don't have an appointment, you have a two hour wait... if you have set any appointment and go on time, you have a two hour wait... UNREAL! I have walked out 6 out of my last 7 visits without getting anything done!

    Don't go with this bank as they are scam artists! I had (4) cards with them and they sent a late…read morefee of $39 per card per month. I am 52 years old and own a construction business with over a dozen employees and my whole job in life is paying people. I pride my self as someone who doesn't owe anyone anything and I certainly don't pay my bills late. I have NEVER had a late fee in my life in any way shape or form. This bank continuously fought with me month after month and admitted that when they get a payment the department that receives it doesn't mark it received and they send it to their processing department which then marks it late. I tried for months to close the cards, paying off balances to just then receive another bill for 2 to 5 dollars along with their late fee of 39 and then they go further to charge interest on their late fees. I dished out over 600 in just late fees and have cancelled the cards 4 times. The bills just keep on coming and when I refuse to pay them they threaten to send me to collections. What's worse is my wife worked at this bank and thats why we opened the cards. So, do yourselves a favor and don't get hooked up with this bank for any reason. They will drain you one way or another!

    Fifth Third Bank - banks - Updated May 2026

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