My previous post was not about the location in Dallas, it was about GoEnergy in general as this one…read moreis. After this review, I plan to close my account ASAP. If they are able, they may close it far me, I hope my monthly bills clear. The account is primarily used for monthly utility bills and as they increased over the years, the account is very close monthly before the next transfer of money. Short and simple! This month my account overdrew over a $2.32 shortage and yes, it was my fault, even though, I had put addl money in the account. When this happened, it created a series of returned check at $30 per check. The way, I found out is my exterminator called to tell me, I had a check returned twice on 11/12 and 11/16. I immediately went to the app and there wasn't anything showing in my account of the returned items. Nothing! Not anything in the posting, but clearly returned and even a charge to the exterminator. Next step, check the website on my iPad, Nope! I can open the account, but not access the account information. This time, they can have the fees, no fight, just ease out of this account without any aggravation.
I have stated and asked before:
When should the bank notify you of a returned item?
When should the bank or processing company stop submitting a returned item on an account? Should it be the first time, 2nd, 5th, 7th or never?
How many times does a processing company submit an item?
How much should a bank be allowed to charge after 3 returns items? The same amount as the third, when it is obvious the account is in trouble?
Computers are magic! They can be set to control or change an account, which means, they can monitor an account to stop the bleed.
It is time to look at this, particularly in a smaller banking institution. The larger institutions have done it. One paid $66 million, but they stopped the bleed. I think, I'm exhausted with glossy ads, fancy advertising and lack of customer service. Time to think about customers and how to treat them.
Thank you for taking the time to read my review. If you have had the same or similar experience, pls comment with your solution.