This shop is so bad it is comical. Went around 13:30 on a Friday. Not a soul in the shop. For…read moretruing of a wheel. I had the weel stripped - ready for the job.
1) IMPOSSIBLE to help me right away, because they are so encredibly busy and you need a 5-year study at NASA and it will take a couple of hours at least
2) IMPOSSIBLE to give me the name of the tool for truing this wheel (bontrager aura 5 tlr, which is TREK, they are supposed to be specialized in TREK) because ... hold on ... c'est introuvable. It cannot be found, like some special key fromThe Lord of the Rings.
3) all the while they (2 persons) have not looked me in the eye once and are inspecting a computerscreen and the wheel for other defects than the one I asked to be mended.
4)They informed me that it will be 2 weeks before I can get the wheel back, because they are on holidays
whow. computer says no ...
NEVER go to IMP BIKE, unless you just want to buy a new bike and never go there again. NEVER. I went to another bikeshop. They helped me - had it done in 5 minutes, asked 10 euros.