I have participated in studys in the past for this company. Because this office didn't have a computer system that monitors clients involvements, I was allowed to do 5-6 studys in a few months time span. I was new to this initally, I recieved a call from the Mgr after I had participated in these studys and was told not to call back for a few months because I had participated in to many studys in a short time. I was never told this in the beginning. So I had no problem with that, I can understand. I did call 5 months later because I started recieving emails from FW again, telling me that I prequalified for the study and to call and go through the questions.
Once I called, I was told that the Mgr would like to speak with me, once again, I spoke with the Night/weekend mgr Melvin, who was very rude and actually repremanded me for calling again, when in fact, he was the one who told me to call back in a few months.
I called to speak with his supervisor or mgr, she (Denise-company owner) obviously has spoken with Melvin, and she was instantly rude to me, and told me that I lied and/or cheated to be in the studys. I work full time and make a good salary, I enjoyed participating and talking to others and meeting new people, I did not lie nor cheat to be involved, anyway bsck to the story...
I was told I had been restricted to call for 6 months, but because I called in 5 months, I had been restricted to call for 12 months. I had no clue that I was "flagged" or resticted for 6 months, Melvin said a few months, few to me is 3-5?
Anyhow, Denise the owner was very rude in the end, and put me in the box with all of the other "liers and cheaters" and told me she didn't want to deal with my kind.
I am still trying to figure out what I did to be restricted for this long period of time, the converstation ended that I am being removed from the database, all because wanted to understand what I did wrong? The are not very customer oriented, Denise told me I am not a priority and was just very very rude, especially to be the owner of a customer service company.
Good luck with them. read more