I lived in these apartments The crossing at Menlo Park for two years. I never had any problems with management. I moved out on March 31, 2026, and was instructed to provide my new address so my security deposit could be returned. The 30 days required by law for the return of the security deposit have passed, and I still haven't received it. I emailed Gianna Diamond, the Resident Services Coordinator, but she never responded. I contacted Melissa Romero and sent her the email for assistance, but she also never responded. I called 28 times until Gabriela finally answered and told me that the management office said they didn't have my check, that I could pick it up if I wanted, but they didn't know when, and that I should call them. This is illegal; withholding the security deposit for more than 30 days is illegal. TERRIBLE MANAGEMENT OF THE ENTIRE ADMINISTRATION. read more