Super unprofessional, the sudden charges, expecting the customer to pay for an employees…read moremishandling of our account, and basically muscling us to pay a portion when it was obviously their fault, in order to get repairs done. When we needed the services to be done, the service person continually called the wrong number for me, (which they have my phone number on record) because it's my husbands and he was traveling out of town, somehow someone had that number and obviously he was busy to take a call. I own the company, I own the building, I have my name on the bill, but they send the bill to my husband :/. I had to yet again, tell them who the boss here is, and who pays the bills. Atrocious.

Our initial contact began after 35 minutes on hold. After learning the details on their offers, we…read morerequested an appointment for a site survey and install. The salesperson took our information and said the next available appointment was the following Monday. We asked if Saturday might be available. He said he'd check and get back to us, but never did. We called again at the end of the week to check the status of our appointment and found out there was none. Our third call was on a Monday morning to request an appointment on Tuesday. The technician showed up just before noon and let us know that the signal was too weak to be useful. Bottom line: a waste of time.

The manager and employees at this location are dishonest and misleading during there customer…read moretransactions. I personally know of three people who had information provided to them and when corporate became involved they had been scammed. I would suggest if you must visit in person you go to a different location.

Chris came to my house to set up my specialty artists printer but,unable to fo it,he took the…read moreprinter to his office never to be seen again. He is an outright thief.

Update on April 1; Received a followup call from Tech Support at 4:30pm, who was able to answer and…read moreaddress all my (3) issues. Additionally, a replacement router was scheduled for the next day. On April 2 at 10:20am, service tech arrived with a pre-programmed new router. Replaced old with the new router and all tests passed. Greatly approved the quick and professional service received by VTel.

Request service for inoperative Internet. Scott (technician) showed to…read more solve the problem. Everything back to normal after swapping out SIM card. Terrific service, friendly technician. I've been a customer for years and the quality and value of VTEL Wireless is excellent. Thanks.

I regret I ever switched to Crocker for supposed higher speed fiber optics. The service has been…read moreterrible, the communication non responsive, the internet is a bit worse or at best the same as Verizon. Also I had no land line for 2 months, over 32 calls in about that and the installation issues, still have no voice mail and a huge bill they refuse to lessen.

Helping a client with technical issues - Its been over a month since his phone has rang. Seven…read morecalls to customer service, the never take your service call only call backs. Only two of the seven attempts were returned. One after their busines hours. Hundreds of voicemails unheard. Disaster - DONT GET YOUR PHONE SERVICE HERE! My client cant receive calls.

One star if I could, n adams spectrum has got to be the gredeist company around. To cheap and gredy…read moreto have a land line back up. Lose signal 50+ times a day, a day. No lie. I'll be in there to give my complaint in person when I have time. There overpriced tv should be no charge here, can't ma spectrum clean them up or just let them self destruction. Looking for alternate internet solution. Rather keep this if it was always working, like it's out right now 8:59am friday july whatever. Doesn't matter the day, I'm retired and watch internet alot so I see it's always out, any hour any day. Zero dependability here, worst cable ever had in my 65 years, they should be ashamed. Oh it's back on now, continues interruptions. That's what living in this craphole is like. Fix them PLEASE, PLEASE,PLEASE. GUY G FEEL FREE TO POST THIS TO MA SPECTRUM.

If you need to so much as pay your bill pick up or turn in equipment you better take a vacation…read moreday. You could easily spend hours here just waiting to give them cash. I can't even believe this is a real business. If you are switching to the phone service and getting a new phone you are looking at like half a day to get it done. And they are rude about it. I was waiting(an hour) to pick up a modem, lady came In Behind me to pay her bill, cash in hand, they told her it would be an hour and a half to "get to the counter" turned and walked into the back room. Place is the worst.

Finally after three months got the phone line replaced and tech said free of charge due to the…read morehassle I dealt with mainly due to their outsourced call center.I am very impressed and appreciative of the service techs as they seem to be good hard working folks in my experience. One are I would improve upon is the call center should be based in a rural area in America as they'd understand English better and the difficulties of a rural area.

Based on what they charge, it is an absolute crime that they are in business with their internet…read moreservice. We pay about $70 monthly and our download speed fluctuates between 1 mbps and 8 mbps on a good day making it impossible to work from home. We checked with Consolidated Communications and they tell us everything is in order and working optimally despite the very inconsistent bandwidth. If you have other provider options, stay away.

NTI is a client of mine and as clients go, they have been great to work with. No issues, no…read morecomplaints, and great communication

From the owner: Since 1990, we stake our name and reputation on providing all our customers with the right solution…read morefor their communications needs, taking advantage of new technology and providing true value with continued support. No matter what your communications needs may be, the Normandeau Staff will provide you with proven technology and superior customer service. Over the years we have prioritized quality service while maintaining the friendly attitude that make working with Normandeau Technologies a pleasure for our customers. We believe that our business is built on relationships.

was convinced to get the xfinity mobile with 2 free phones and 12 months of cell service free on my…read morephone and $45 am onth for my 2nd phone. My first bill is $100 and called to ask why and they told me the phones are not free and will be charged monthly for "FREE PHONES". Worst customer service and defrauding the customer is totally unacceptable. Check the advertisement!!

I had a question concerning my Comcast Ap. I'm no longer seeing my landline missed call/voicemail…read moreon the Ap. Aiden at the Service Center explained it was down due to changes in services. I'll get my call/voicemail back when the change is completed. Aiden was knowledgeable, A+ , polite, and supportive! A+ to Aiden!