If you review my Yelp profile, you will see I don't write many reviews. I usually reserve…read morepublishing an opinion (positive or negative) unless it's worth my time and effort. This is one of those rare instances when a positive review must be broadcast. On more than one occasion, Commercial Coverage Insurance Agency has provided exemplary service. In my job in the commercial lending industry, I have reached out to ComCov many times usually under less-than-ideal conditions and ComCov has risen to an unusual challenge nearly every single time. From providing quotes to revising insurance certificates, ComCov is simply A+. They are also always competitive on premiums. No, I am not paid by Commercial Coverage. I am just honestly impressed by their very efficient machine.

I have worked with ComCov for almost 2 years now. Management is pro-active in making sure…read moreemployees are not overwhelmed, kept in the loop with every market development, acknowledged for creating "Raving Fans", processes and SOPs are easy to follow, and everyone is mutually respectful and helpful to each other. ComCov is well respected by underwriters and our retention is very high. I have said it over and over again for almost 2 years: This is the best place I have ever worked.

Bal Claire has been my auto and home insurance agent since 1998. Always responsive, efficient,…read morehelpful and informative. Several times I've shopped around over the past 22 years for lower priced insurance and even for a State Farm agent who is closer to my home. But after talking with other agents at different companies I always decide to stay with Bal. She consistently earns five Yelp stars.

I wanted to let people know that I received superb service from Cynthia Silva with Bal Claire State…read moreFarm's office. I needed to get insurance for my home since my former insurer was not continuing to cover homes in California. Since my former insurance was bundled it only made sense to get the discounts associated with bundling home, car and personal liability as well as some investment properties owned. Cynthia made the process so smooth. She gave me the quotes and explained my options in an easy to understand fashion. I ended up spending much less for a good amount of coverage as the prior policies I had were a bit excessive. I would recommend working with Cynthia -she knows how to provide the customer service most of us want but find hard to come by these days.

Family business that treats customers like family, always there when you need them, great rates too!read more

They have been our insurance Co for over 7 years. Always very helpful na d polite. We have shopped…read moretheir rates a few times over the years. i have not found better any where else. Plus it pays to have a relationship established with one Co for years. Thanks Mike and the crew,

The manager of this branch literally screamed at me For asking what I did to upset her. Then, she…read morethreatened me with a loaded pistol while growling "I don't want to live anymore." Then, she briefly apologized only to spend more time making excuses for her behavior than she had spent briefly apologizing. When I asked her to calm down, she berated me for making her late for something as if she hadn't just been insanely violent. After I threatened to take legal action, she went around telling everybody that I threatened her, and, she lied about her violent outburst, so now I'm not welcome there. If anybody wants to bet me a large sum of money that this didn't happen, please DM me. If you support banks that retain and support employees who engage in wildly abusive behavior, this is the bank for you.

This is a bank that deserves to go out of business. The unprofessional manner with which the branch…read moremanagers deport themselves is repellent, unpleasant, unprofessional. Smugness has no place in any business, and most especially one that requires significant face to face customer interactions. Do yourself and Marin County a big favor and stop doing business with Bank of Marin.

This has been a terrible experience. I have been with Gary Butler for about eight years and…read moreeverything went fine until I bought a second car. I wanted to give my first car to my daughter to use. When I added the second car, I thought everything was fine. Then I got a notice from the credit union that the first car was uninsured. I thought it was a mistake. At the same time my daughter had a little fender bender. I called State Farm and they said I wasn't insured for the first car. I never asked her, Colleen, to discontinue the insurance on the first car. It wouldn't have occurred to me that she would do that. Now State Farm is telling me I have to pay $4000. I am outraged. The Claims people said both Gary and Colleen were certain about their version that I had discontinued. But it doesn't make any sense that I would be insured for 18 months, miss a month, then continue with the insurance. You can't assume they are doing their jobs and protecting you! The problem is she was so friendly and familiar, I guess I relaxed too much

Most amazing positive claim service through Gary's office in Novato…read more Had a claim for a stolen catalytic converter from my older Prius, and Gary's office treated me like gold, especially the considered and personal attention from Gary's sister Colleen, who went carefully through the steps of State Farm, explaining everything very clearly and answering all my questions precisely while engaging with empathy. Colleen made the whole process easy, arranged with the Claims Department, lined up the Select Service close to me, got everything underway immediately, and it was all so timely that about an hour later the tow truck was at the Prius all set to deliver it to the Selective Service garage..pretty doggone reassuring! Gary Butler's Novato State Farm office is a wonderful Agency..thanks guys!

Bob is a referral, and highly recommended to negotiate a complex VA loan…read more He did his due diligence, and exceeded our expectations.

This review is somewhat overdue as Bob helped me with a home refinance over a year ago. He locked…read morein rates that couldn't be beat back then or even now. Bob's consistent communication throughout the loan process gave me the needed reassurance that all the myriad steps: disclosures, credit check, appraisal and other lender requirements were all taken care of in a timely and professional manner. His many years in the loan business--I think almost 25 years--definitely shows in the knowledge and skill in which he ushered my loan to closing, in a much shorter time than I expected it would it would take. I also have to give a positive shout-out to Bob's loan processor, Bonnie, whose upbeat personality made her a delight to work with as well. If you're thinking about doing a refinance or, for that matter, a home purchase, I highly recommend Bob as a trusted loan agent. Brian Fitzpatrick Livermore CA

I have had a safe deposit box and RCU for many years, and I realized that it was really a waste of…read moremoney. In today's economy, I'm trying to save as much money as I can. I arrived, and there was a very long line for the tellers, and most business is now done with tellers. They used to have a customer service desk and you could get help there for safe deposit boxes, but that's been gone a while. Thankfully, there was a woman, I believe Maria (sorry, can't recall, but I think that was it) was able to help me so that I didn't have to wait in the line. Closing the box was easy, I had both keys, and it took less than twenty minutes.

I'm sure they have lots of customers, the fact that their trying to persuade customers to use the…read moreinstant teller machine tells me that they're all about themselves and not customer service. I waited yesterday for about 30 minutes while tellers came and went. When I finally got up to the front, the teller was very defensive and said well you can do everything at the instant teller machine. My eye sight is bad and I don't see the numbers very well. Just another business that could care less about customer service.

Nicole Schaefer and Steve Adams with Sterling Bank and Trust put my husband and I through a…read moremortgage loan NIGHTMARE. Due to Nicole Schaefer and the bank's NEGLIGENCE, we nearly lost the house that we had been in contract on! My husband and I were FULLY APPROVED (not simply pre-approved) for a 30-year fixed loan by Nicole Schaefer. With a letter of approval from Nicole Schaefer on Sterling Bank letterhead, we put bids on a few homes and we waived all loan contingencies. After going into contract on a home, we had to resubmit all of the paperwork we had already submitted to Sterling bank months earlier - a headache, to say the least. Before the scheduled close Nicole Schaefer started to ask us for more credit information, even though she had told us that we were approved months ago. As a result of Nicole Schaefer's incompetence, we had to request for TWO EXTENSIONS from the seller and almost lost the house. During this process, Nicole Schaefer kept telling us that everything fine and that the bank was just "crossing the t's and dotting the i's" - whatever that means. Shaefer started to not return our calls, emails or text messages, and when we asked her repeatedly what was going on she said "the rules for approval keep changing on me and I don't know if my compliance department needs any more information". Our confidence in Nicole Schaefer was gone so we spoke with the bank's regional manager, Steve Adams. Steve Adams was also elusive, tough to contact via phone and NEVER ONCE replied to email. Once we did connect with Steve Adams, he took ZERO responsibility for the bank delaying our close for twice and in the end he pointed the finger at us. The delays on Sterling Bank's behalf made us delay our closing three weeks and caused us to nearly lose the house, not to mention all of the added stress throughout the process. The final straw was just two days before our final close date, Nicole Schaefer and Steve Adams reneged on the 30-year loan they originally offered us and in place offered a one-year adjustable rate mortgage with a HIGHER INTEREST RATE. CRAZY!? This is now forcing us to refinance immediately COSTING US THOUSANDS OF DOLLARS in duplicate closing costs. When we asked Steve Adams and Nicole Schaefer to cover these costs since they forced us into this position, we received a verbal commitment from Nicole Schaefer but never a word in writing from either of them. And every time we've followed up with them on this matter, neither Nicole nor Steve reply and we haven't seen a penny of the money owed to us. Shameless. In short, you CANNOT TRUST Nicole Schaefer; you CANNOT TRUST Steve Adams and you CANNOT TRUST Sterling Bank & Trust.

I'm a real estate broker with 13 years experience dealing with buyers and sellers in the San…read moreFrancisco Bay Area. An agent brought an offer to my seller that was pre-approved with Nicole with Sterling Bank. From our first conversation confirming the creditworthiness of her borrower to the closing I found Nicole to be informative and a very good communicator. The loan closed on time and with absolutely no problems. I highly recommend NIcole and Sterling Bank for you mortgage needs.