1. Fidelis Catholic Credit Union

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Arvada, CO

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Fidelis Catholic Credit Union

5.0 (1 review)
Open • 9:00 am - 5:00 pm

Services - Fidelis Catholic Credit Union

Personal banking

Auto loan

Business loan

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4 years ago

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Wells Fargo Bank

Wells Fargo Bank

(21 reviews)

I am surprised to see such a negative review of this branch. I feel that of all the Wells Fargo…read morebranches I have visited in the country, this is by far the best. Yes- they still have Wells Fargo policies and jargon, which can be frustrating at times. And yes, they are part of the mega-giant corporate banking world which so many people detest. However, the employees here are fantastic and make me glad I bank here. Every time I have gone into this location, whether it was for change, a deposit, withdrawal, or questions about my account, I have always felt the staff went above and beyond to help me. On one occasion, I was waiting in line to get some quarters for laundry, and a manager asked me if she could get my change immediately, instead of having to wait in line. Of course, I said yes and she ensured that I received everything I needed in a prompt manner. I have seen her since on several other occasions, and she is always directing people to the appropriate area of the bank and watching the tellers to ensure the fastest service possible. The tellers here are also top-notch. They take the time to learn your name and always have a smile and something friendly to say. Often, they will look over your account (with your permission) and offer additional products/services to help you save money and avoid fees, yet they are never pushy about it. I swear, this branch of Wells Fargo has hired the best staff. All of them tend to brighten my day, which is not an experience I typically have when walking into a bank.

*NOTE MY ISSUE IS STILL NOT RESOLVED*…read more Wells fargo is the worst bank in the world. Wells fargo's customer makes me sick to my stomach. I made a transaction for $1000+ and canceled it the same day. Seconds after doing it. I gave Wells Fargo the transaction number and reference number of cancelation from the company. I opened 6 different 'investigations' over 8 months and gave them this information over and over. Wells fargo proceeded to call me a liar and closed every case without giving me my money back. Everytime I went into a bank location, zero help from the managers/employees. *Arms up in the air* "sorry, call the number." ??? I canceled a transaction, the money goes back to my account. It says that on the screen of whatever you're on "money will go back within 7-10 business days." An air-headed manager at wells fargo told me that because wells fargo doesn't have a relationship with a certain company I should use companies wells fargo had a relationship with...? Wells Fargo deals with any company, it's money. The way I've been turned away in their locations, and on their special phone number is complete garbage. Not one person I've spoken to on the phone or in their banks has any brains or customer service skills. I'm still out $1000+ that's mine; I have the reference number of cancelation. It's such an easy fix. A transaction was canceled, give the money back to the customer. Wells fargo continues to hold my money hostage and call me a liar. We are in a 'pandemic', they make you wear masks in their store. But for my situation, while many are struggling, they're robbing me of my money and offering ZERO help. Worst bank ever.

Fidelis Catholic Credit Union - banks - Updated October 2026

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