Brad and Noah installed a new stainless steel chimney cap after pressure washing and sealing the…read morebricks. They are an experienced and professional team who work well together. Their attention to detail was evident when Brad noticed a gap in the flashing caulking which he repaired on his next trip up the scaffolding. They were diligent in respecting our property and even took time to regrade some gravel after the scaffold had been dismantled. They worked in a safe and efficient manner and closely coordinated their efforts. Brad and Noah are friendly, knowledgeable, and courteous. I am very pleased with the results and would highly recommend them.

I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

Ben came out to my cabin and was able to inspect my steep roof. He identified loose sheeting and…read morealso put temporary fixes in place. He was very professional and easy to work with. Highly recommended!

For the last year, my wife and I have struggled to hire a contractor for a deck rebuild. Return…read morecalls? Nope. Quotes delivered as promised? Certainly not. Follow up on action items and outsanding questions? No way, my guy. This summer, our deprioritized deck project came back with a vengeance. So, I picked up where I left off, reading reviews and reaching out to contractors. Several failed to respond. One company told me I'd need to pay $150 for the privilege of simply getting a quote. Day One Renovations? A timely response and a promptly scheduled, in person consult. Jonathon and Ari were an absolute pleasure to deal with. Timely, proactive, and responsive. When we hired them, it seemed like a no brainer. Now that work is complete, I wish we had hired them sooner. Their attention to detail was tremendous and they left the worksite looking better than it did when they first arrived. Perhaps the biggest compliment of all? Before they could even wrap up, the neighbors came over to introduce themselves and ask for a quote. Looking forward to having folks over tomorrow to enjoy the new deck. Thanks again!

I hired Southern Classic Roofing in the aftermath of Hurricane Helene to address damage to my roof,…read morespecifically the front slope, as outlined in my insurance adjuster's scope of work. The insurance payout for this portion of the roof was approximately $4,000. During the initial consultation, I was presented with options, and the company strongly recommended replacing the entire roof, stating they only used architectural shingles. As a first-time homeowner dealing with significant roof damage, I may have had somewhat high expectations. I opted to proceed with replacing only the damaged section as per the insurance scope, which they agreed to do for $4,000 via text. I paid a 50% deposit, and a few weeks later, on December 11, 2024, a crew arrived to perform the work. Notably, none of the individuals I had previously interacted with were present. Shortly after the crew completed the work, and based on the assumption that the agreed-upon work was completed, I paid the remaining balance. In February 2025, a subsequent windstorm resulted in shingles being blown off again. A new insurance inspection revealed significant issues: only approximately one-quarter of the roof had been replaced, and 3-tab shingles, not the architectural shingles I had assumed, were used. The adjuster also indicated improper installation. I contacted Southern Classic Roofing via email, expressing my concerns regarding the discrepancy between the work done and the agreed-upon scope and price. I emphasized feeling misled and requested a refund. A representative from Southern Classic Roofing responded, disputing the claim of improper installation. They stated that the $4,000 was used to replace the smaller section due to the need to repair underlying wood structure, a detail that was never communicated to me prior. They again recommended replacing the entire roof. I requested an itemized invoice, which was never provided. After further communication and another inspection by a representative, they agreed to return and replace the missing shingles and apply additional adhesive to other loose shingles. Nearly a month has passed, and this work has not been completed. While I appreciate the initial promptness in addressing the hurricane damage, I am ultimately dissatisfied with the quality of communication and the execution of the work. The discrepancy between the agreed-upon scope, the actual work performed, the materials used, the premature payment of the remaining balance, and the lack of transparency regarding the wood repairs has led to significant frustration. As a first time home owner, I do understand there is a learning curve, but I feel a more open line of communication would have prevented a lot of the issues I have encountered. I am now in the process of hiring another roofing contractor to replace the entire roof. My primary complaint is the lack of clear and consistent communication. I feel I was not given the necessary information to make informed decisions. I would not recommend this company.

This is the company you wish all companies were like. Prompt, fair, courteous, honest, transparent,…read morequality work (roof maintenance and pressure washing). Colby and his team did a great job, delivering everything they said they would and more. Very happy with Southern Classic's work and will look for more ways to hire them.