I've been shipping with them for years and never had a problem they are the only shipping company that I know will ship your stuff and it's always on time and safe the staff are fantastic read more

I have been a customer of Feurtado Shipping for many years. They have friendly staff members. From the receptionist to truck drivers. Their price to ship barrels is quite reasonable. Picking up the barrels in Kingston and receiving everything that was shipped is the best part. They are trustworthy from drop off to pick up. read more

This is the worst shipping company ever!!! you guys in Jamaica have no respect for the customers. I sent my barrels the first week of November and it's now the 8th of January and I've yet to receive my barrels. I will never advise anyone to ship with yall. You guys ruin my family's Christmas and new year's and yall don't care read more

I will never use this shipping company again, if they are the only company available to ship i wont be shipping to jamaica again. It have been over a month since i sent off my box and i still havent got it. When i call to check the jamaican office i get attitude as if im begging something, they fail to understand what is customer service. My box is weeks late and im getting attitude from this young lady as if she doesnt want me to call and check. I asked her twice if im not allowed to call because they wont call me, when i ask to speak to a manager i was told the manager wont be in for the entire week. I asked for her name and im sure she gave me a fake name because when i called back it was the same young lady giving me a different name. The new york staff been helpful in whichever way they can especially miss Lorna, but as nice as she is its still not enough to use this company again. read more

I have been using Feurtado since 2001 and I have never had a problem with them. They come collect the barrels when they say they will and the customer service here in NYC and Jamaica have always been professional and pleasant. I sent 2 barrels down this past Christmas something i have never done and will NEVER do again not because of Feurtado but because that is the busiest time of the year for shipping. I received a text that both of my barrels were ready to be picked up a week after the estimated arrival. I was ok with that because I had just got to Jamaica so it was perfect timing. But, when we got to the wharf only 1 barrel was brought out to me. They were unable to find my second barrel so you can imagine my panic. The men there were very helpful and tried to find it but were unable to. I was in there for at least 3 hours waiting until I finally went to Feurtado who is located in the next building. The agent immediately called the wharf and instructed them to view the video because my barrel is there. When i went back to the wharf one of the men helping me said they found my barrel. Feurtado even called me the next morning to make sure everything was ok. I think the people who are complaining about missing items are blaming the wrong people. It's not Feurtado shipping who is stealing your items. The thieves are in the wharf !!! They are taking your items right in your presence. If you squint your items will disappear! Since 2001 items would go missing and I wouldn't realize it until after I reach the house and start unpacking the barrels. When customs agent and those men who work at the wharf would unpack my things i SEE the items but like i said when i reach the house the same items that i KNOW i saw being unpacked would no longer be there. and now since covid19; customs agents say that you must stand away from them while they go through your things and have the men repack them. So you done know already what may or may not happen when other people are repacking your things while you are just a few steps away from them. They move quick and their hands move even faster so try not to squint while they are going through your things! and the messed up part is that after they have stolen from you, they expect you to give them a 'fish head' for helping you! This is the first time nothing went missing from my barrels I guess it's because by the time I got my second barrel many of the workers and agents were getting ready to leave for the day. I know the soldiers who were there emptying out EVERYTHING in people barrels had left for the day thank GOD!! So, I was allowed to stand right there as my barrels were being inspected. please don't get me wrong not all of the men are thieves but just watch out and stop blaming Feurtado because they aren't the ones stealing from you. At least i hope not. read more

in office service was good, very pleasant and helpful. I bought one of the commercial size boxes and asked how much it was to ship it. I could not get a definite answer, but was told that it starts at $130 if I don't build it up. so I pack the box and called for pickup. Leo was very pleasant to talk to, he picked up the box without me being home and left the invoice in the mail box and sent me a pic. It was never mentioned that there was a pickup charge. I called the office to get an explanation of the charges and was told that the box was built up so the measurement was more than the original size. I could not understand what they were talking about because just as how it is made to fold is how it was folded. They promised to have a supervisor call me and after waiting 2 days I called back and was told that the supervisor measured the box and the charges remained. I am very disappointed with them as I have been using them for many years now. Hopefully I get the box in tact in Jamaica. This will be my last time using them and don't recommend them. They are falling off of form. read more

I called Furtado shipping in queens New York. I had 3 barrels and needed 2 more. Rozlyn the agent was very spritely with my request, which was, to come collect 3 barrels on the 4th of October, 2021 and bring 2 empty barrels to be packed and picked up the 5th of October. Her promises of communicating with the drivers etc to drop off and pick up took 12 hours of begging and pleading for the driver to keep her promised deadlines. Rozlyn also promised that even though the barrels were collected on the 4th and the 5th of October, they will be packed on the same container and will arrive together. The driver to collect the barrels came and used a red tape with the company's name printed on it to wrap the rim of the barrels. At this point i did not know that they should have locked the barrels with a red tag too, they did not do this in front of me. Feurtado sent me a text on Friday October 22, 2021 that the shipment was ready. I called the company on Monday October 25 and was told that only 3 barrels out of a shipment of 5 arrived. I explained that Rozlyn in New York told me that all 5 barrels would have been shipped together. I was met with dry indifference by the agent on the phone. I asked to speak with supervisor and was told that the supervisor was not in, and she doesn't know when they will return and she could not give me a date when the remaining 2 barrels would arrive in Jamaica. The call ended with her cutting off the call. I called the New York office and was told that I could take a bus to collect the 3 barrels and then hire a vehicle to take them home with me and do the same with the remaining 2 barrels when they arrive. I asked to speak to a supervisor and was told that the supervisor was not in the New York office either. I asked to speak to Rozlyn and was told that she was not available. On Tuesday, October 26, I again called the New York office and got agent Rozlyn. I asked her why did she tell me that the shipment would arrive together. She denied telling me this and that she does not supervise the packing of container. I asked to speak with the supervisor and was told to call beck at 12 noon. At 12 noon when I called I was told by Rozlyn that the supervisor would not be in until 3pm. The remaining shipment was ready for pick up on Tuesday November 2, 2021. I paid collected and was happy to see that the 5 barrels had the red company tape around the rim and that they had a red tag on the catch of the rims. I was surprised at the red tags because they were not put on in my presence. I took home the barrels and discovered that 1 tablet to be donated to Gaynstead High School was missing and also 3 men's shirt were gone. I called the Kingston office and spoke to a clerk named Miss England as there were no supervisor. I was told that I would have to stand the loss because I Should have declared the tablet. I told her I declared the clothes. She asked me if I knew the name of the driver who picked up the barrels I told her there were 2 separate drivers and the barrels were never tag sealed in my presence, and NO, I don't know the name of the pick up driver. She said she can run the camera in Jamaica but I would have to call the office in New York to report the loss of the items. Miss England promised to get back in touch with me but to date, I have not heard from her. My questions are: 1. After I paid for 5 barrels and they leave my hands, who is responsible for the delivery and safety and security of the shipment? 2. Who dispatches these pick up drivers? shouldn't they have a log of these transactions? why am I being asked the names of the driver? 3. Why are the barrels not sealed and tagged infront of the customer? 4. Why are supervisors at both end of Furtado shipping always absent? 5. Why are customers reassured by agents such as Roslyn and then lie about it? 6. Why the abused and robbed customer must be pursuing the robbery on their own while the Furtado Shippers sit and do nothing? 7. Why must I call New York from Jamaica while I have already reported the robbery to the Jamaican office? All of this from New York to Kingston costs a lot and to have to be lied abused and robbed by the company especially regarding the donation meant for a needy student of Gaynstead High School is very distasteful. read more

Any day you stop greasing palms your shipment will surely gets lost at sea.. bad reviews doesn't affect them and they know it

The rating which is being provided is done with mixed feelings sort of. Although the review is being written in November, 2019, the comments relate to a shipment which occurred in December, 2018 (practically one year ago). Here's the backstory......my husband and I generally ship barrels and boxes (etc.) at least 1x per year. We learned the hard way that when shipping items, if it's two persons going down, both persons names MUST HAVE a Bill of Lading on their own, ie. listing their own name (although two names can be listed on the BOL itself). Now, Feurtado is about the third (3rd) shipping company we've dealt with in the 10+ years we've been shipping items to Jamaica. Everyone reading this is smart enough to know that you'll have to pay Feurtado their fees here in the U.S. to get your items from point A to point B (which is Jamaica, West Indies). To the best of our knowledge, at this point in time, they (Feurtado) are still the only shipping company in the NYC area that offers the so-called One Stop Clearance in Kingston, Jamaica, which means you go to one location and you complete the entire process (which is about three distinct steps). Mark you, you'll still have another two monies to fork over (ie. pay - "cha-ching"); first to the receiving shipping company in Jamaica (Feurtado) which is for weight, storage, etc. etc. (I imagine) once your items are off-loaded from the container in Jamaica and brought to their facility; and another money to pay to Customs itself once they "dig up" your barrels and boxes, etc. to determine / assess the "value" of what items you've sent out. Unless things have since changed, the other shipping companies (and there are many out there), you'll have to go to their location at the Kingston Wharf and it's a back-and-forth thing to go to more than one location to pay for this-that-and the other. Don't get it twisted.....it's still a time consuming process nonetheless, but with the One-Stop Clearance, you don't necessarily have to be back and forth, up and down, etc. Here's where my complaint comes in......in previous years, prior to December 2018, my husband and I both have our names on the Bill of Lading. When we're clearing Customs at the airport, we indicate that we have "unaccompanied bags with us" (ie. we've shipped items). There is a $500.00 duty free allowance per person, which means that in total, the both of us have previously had $1,000.00 duty free allowance for the two of us. Much to our chagrin, when we went to collect our items in January, 2019, we learned that in December 2018, (just before the holidays), that in order for us EACH to receive the $500.00 duty allowance per person, we both needed to essentially divide our shipment so that a SEPARATE Bill of Lading is produced: - - one (#1) in his name, and another one (#2), in my name. This information was not conveyed to us by Feurtado Shipping here in New York when we arranged for a pick-up from them in late November 2018, and as a consequence, because we had one Bill of Lading in my husband's name only, we were only allowed a $500.00 duty free allowance, PERIOD...end of story. For example, previously we'd shipped as John Doe (primary name); Elsa Doe (secondary name); 123 Barber Street, Tinseltown, Jamaica, West Indies and received $1,000.00 duty allowance. This set up DOES NOT WORK any longer. This is the new drill as of December, 2018: Bill of Lading #1 -- lists John Doe (primary name); Elsa Doe (2nd name); 123 Barber Street, Tinseltown, Jamaica, West Indies. John Doe will receive a $500.00 duty free allowance. Bill of Lading #2 -- lists Elsa Doe (primary name); John Doe (2nd name); 123 Barber Street, Tinseltown, Jamaica, West Indies. IMPORTANT: In order for Elsa Doe to get her $500.00 duty free allowance, she MUST have her own separate Bill of Lading from the shipping company. FYI: The purpose of two names being on each Bill of Lading and on all items shipped is so that either John or Elsa can "clear" these items. Also for those who are not aware: The paper YELLOW form which you used to get when you're clearing Customs at the airport for all of the unaccompanied items (ie. items shipped), that you'd typically provide to the shipping company when you go to clear / collect your items, this paper form DOES NOT exist anymore. It's computerized now. To reiterate, when you're clearing Customs at the airport, if there is more than one of you traveling together, you'd will need to make sure that you indicate to the Customs agent that you have shipped items separately and that you each one have their own DISTINCT Bill of Lading and make sure to stress that, so that you're not surprised to find out when you go to clear your goods that you're not getting "shorted" your duty free allowance which each one is entitled to receive when you set it up correctly. This information was re-verified on Tuesday, November 12, 2019, directly which Jamaica Customs Agency 876.922.5140. read more

I have been using this company for a few years and I must say I am very pleased with the service. The receptionist is real Jamaican warmth and the guys who pick up the barrels are really cool. So far, no complaints from the receiving end of Jamaica, so I guess all is good. read more

I am very very disappointed and angry with Feurtado Company!! I shipped two barrels to Kingston, Ja on December 1st, 2017 and most of the contains was stolen from both barrels when it was picked up!!....I called the Queens office to speak to the manager, but the office was closed; I left a message and will I call back!! It seems as if customers are paying for your company to take their possessions. Why is your company hiring thieves in this day and age when cameras can be placed in your establishment, and as we all know it's the age of the internet. We can find out where the contents are being stolen and we can also spread word of poor service. Therefore, I will inform the world of the service provided. I will never ship with your company again and I will get a petition signed from customers whose things were stolen. This is very sad because I have shipped with Feurtado for at least seven years and this is the first time the contents were stolen..something went wrong either there are no cameras anywhere and your employee felt free to steal, or it's under new management? Answer my question..How can customers pay your company to have your thieves as employee steal from us?? You will go out of business eventually!! I am so angry, sad, disappointed and want the world to know. I will let everyone know,so your business can go to another shipping company. Sharon read more

I shipped 2 barrels to Jamaica Christmas 2019. I collected my paper work from the custom at the airport to pick up barrel when it was ready. I got a call from Feurtado to come for my shipment on December 23. I was told to take Driver's license. I took my state ID. The cashier took my state ID, but the custom lady refused because it says Drivers license. Are you kidding me! I told her that the same number on a drivers license will be the same one on a state ID. Her response to me is " we know, but they don't know". I asked who is they. She didn't answer. Now, I couldn't collect my shipment in my name, I had to use the secondary person whose name was on it. That person name was not on the custom paper I got from the airport, so I had to pay full price for my barrels. I don't even remember her name. She was a dark skin lady medium height and had long hair. I was so upset I ripped up the receipt. You guys need to stop robbing people! read more

I called this company on Wednesday to schedule a pick up for Friday morning. The young lady with whom I spoke with kept saying tomorrow, which would make it Thursday, I kept correcting her saying no Friday. Anyway, I did not read much into this. Friday afternoon comes no one show up. I called the office to find out what's going on and I was told I am on the list for Saturday, now their incompetence is starting to get my attention. After expressing that in no way was Saturday discussed, and that no one would be there to let them in, I made arrangement for a Monday morning before 8am pick up. Saturday morning comes and I received a call that they are outside to get the barrel. Are you kidding me! I told the man that no one is home and that my pick up has been changed to Monday. Saturday afternoon I called the office to find out what's going on, because to me, it's the easiest thing in the world to create an excel sheet with the days of the week and put people's name on the date they order the pickup. The lady proceeds to tell me they came on Friday and the man told them he was going to church. I told her she is mixing me up with someone else, because no man answers my cell phone and I do not sound like a man. She proceeds to tell me that they did come and were waiting outside on Edson. Again, I told her she has the wrong person because I do not live nor did I schedule any pick up for Edson ave. She finally decided to do the professional thing and ask me my name and address. After realizing how unprofessional and foolish she has been she apologized saying she will double check that I am on the list for Saturday and will ask the driver to get to me before 8am. During our conversation I told her that no one is there after 8am because like her, we also have a job to attend. Monday morning rolls around and I got out the subway at 8:25am and got a voice message from a thick accent Jamaican man saying he is outside and why am I not answering my phone. The voice message was left at 8:11am. I called him back and told him that my pick up was for 8am and I left the primary number to which he should have contacted. Common sense would be if you were given two phone numbers and one answers one then it's smart to call the other number. He proceeds to lie and tell me he called the other number, however he cannot tell me what the other was. I know he didn't call because my friend didn't get a missed call or VM. I purposely told them that the other number is best because by the time they try to reach my line I will be underground and cannot answer. Needless to say, I will not go with this company. They are extremely unprofessional, disorganized, lack proper communication skills, and are extremely incompetent. I'm not a barrel shipper or a barrel handler but it's beyond my comprehension why a company like this is still in business. Do yourself a favor and avoid the horrible experience with this company. DISGUSTED!!!!!!! read more