Picking up packages- especially near the airport- is what nightmares are made of. I truly despise it. I was out of town for a month so had a package held that ended up at this location. I was worried it'd get returned to the shipper since it'd been held so long but employees at this location called me several times to give me updates and encourage me to come in to get it - and mentioned they'd hold it longer for me. They were kind and friendly and professional on the phone. When I went to pick up the package yesterday, the line wasn't bad at all and moved quickly despite only one woman working at the counter. She was efficient and friendly, and got me my package quickly. I had to wait for maybe ~5 min to bring it out and I'm a naturally impatient person but really given the amount of staff it wasn't a bad wait at all. I know FedEx sucks or whatever and the location is not ideal but I do really appreciate the kindness and professionalism of the staff and I believe it should be recognized and appreciated. So if you have the misfortune of having to go all the way out here to get a package or mail one etc, take comfort at least in knowing that you'll be dealing with competent, helpful and kind employees, at least from my experience. read more

They're horrible I stayed home waiting for the delivery I watched the driver on camera put the sticker on my door then walked away, Made no attempt to follow the instructions on the door or ring the bell. They're horrible if I can give zero stars I would've. read more

Driver did not knock, leave a door tag, or anything for 5 days straight For an express delivery for my phone, I'm pretty sure the guy has taken the package for himself and comes to my door to make a delivery exception every day. I called to pickup and I cannot. read more

My package was supposed to be delivered over night and three days in a row it wasn't delivered. They took a picture of my apartment and didn't bring my package. It was urgent because it was medication and they didn't bring it and don't have a direct number. Horrible service. read more

There is a reason why this Branch of FedEx has 1.5 Star Rating. Its beyond my understand how FedEx corporate office has not taken action after so many complaints received from various people from Yelp, google review and even Facebook reviews. All review platforms hold either 1 star to a max of 1.5 star rating. The employees here DO NOT CARE. They will not show any skills that has anything to do with being Friendly. Unfortunately I saw lations being discrimated by Afrian American workers here. As one of the lady who went before me did have her package form filled out correctly and the Afrian American lady loudly said to her " Don't you know how to read english, this is not Mexico learn to fill out things correctly and instead of showing any care or helping her fill it out, send her to do it herself. She could barely understand english and waited 20 min on the side until a spanish speaking person came and she asked him for help. My Story on the other hand was the fact I spoke up to the other lady and said, you could have shown decency and respect. She decided to take me and than have me wait and called out if anyone is picking up packages and said I must wait until she is done with all those who are here for pickup! This caused me to wait for over 30min and i am telling her I have international packages ready to go and I dont want to miss the deadline. The manager comes in and says last call for international packages and I tell the lady, can you process my packages and she said No I must wait my turn and when I did get my turn, i was told the truck has left for the plane. Worse part, I was told they cannot even take the items and I must come tomorrow or place it outside the office drop box for delivery !!! These employees need to be either replaced or trained to perform better. The manager needs to be fired! read more

FedEx Ship Center - Shipping Centers Near Me - Jamaica, New York

Hello All I want to share my personal experience at the JFK location of FedEx. I was a former employee of FedEx Express. I worked for FedEx for 4 and a half years. I was well known and well respected. My co-workers and I had our ups and downs, but we were like a family working together and making sure the job gets done and putting customers first. On 8/22/23, I resigned from FedEx Express for several reasons: There is this managers Karin Dasch and Clayder Salcedo. Those two managers are the worst managers in the company. If you ever see those two managers run. They will use you and give you a hard time in the company. I resigned on 8/22/23 because of my manager Karin Dasch and the reason is that she gave me a letter for no reason. She said that I was not at my position and I was roaming around other facility instead of the CTV. She kept documented for the last three days. For the new guys, if you see this Karin Dasch RUN and DONT STOP. Second manager is Clayder Salcedo. You see ladies and gentlemen, this type of manager is quiet, and kind WRONG don't let her fool you, Clayder will stab you in the back if you double cross her. She will use you and dry you out. On July 6, 2024, Clayder falsely accused me of sexual harassment. She said I crossed her boundaries. So, you tell me working for FedEx 4 years and a half. In those 4 years and a half, I worked for Clayder two years on the ramp and with overtime, and you're telling me that just out of respect you accused me of sexual harassment. Hmmmm something is fishy. Anyways for the new guys, if you see this Clayder Salcedo RUN and DONT STOP. Lastly, don't work for FedEx there are better option and better companies out there for the younger ones. read more

Zero stars / they had no packing tape for purchase or for use !! Customer service was simply awful -- avoid at all costs.

The employee was very abrupt with me on the phone. My package delivery was never attempted. I told the representative this and she got hostile on the phone. The second person helped a little bit more but still unacceptable update so not only is my package two days late it came in this. This is retaliation read more

FedEx Ship Center - Package is opened and dirty. This is retaliation - Shipping Centers Near Me - Jamaica, New York

LAZY USELESS and INCOMPETENT are the 3 words that best describes the staff here and this FedEx location . I mean FedEx is the bottom of the shipping barrel in terms of companies but this place is another level of BAD . Not once or twice but every time we have tried to use this place about 4 times now there as always been a problem and unprofessional behavior . Then when we go to another center like on sunrise hwy or other locations the problem is solved and even other employees at other FedEx locations laugh about how bad this JFK location is ! THIS LOCATION SHOULD BE CLOSED OR ALL MANAGEMENT FIRED !!! This is not the way to run a business . FedEx as a whole is the worst shipping company ! I always use UPS and try to get anyone who is shipping to me too use UPS as I don't want to deal with the INCOMPETENT FedEx anymore ! read more

Knowingly sends stolen goods to Aramex, a shipping company that steals merchandise through EBay using a fake person's name and fake address/apartment number in Springfield, Ny. Cynthia at this business told me that she knows that they send stolen goods to Airmax, and that I should've known the apartment number was fake. I recorded the conversation for evidence. Package was signed for by someone named Jackson. read more

An incompetent yet consistent FedEx driver kept signing off "no recipients" 4 my next day air packages of important prescription medicine 2 days in a row. This is from the Jamaica JFK station (case#C-151043653). How can Amazon delivery r more reliable than FedEx??? WTH read more

The worse ever, these people once stole a $1,500 Nvidia GPU from me. The current driver always says my package is delayed on Saturdays because he's too scared of a tiny dog. So instead of actually attempting to deliver my diabetic medication, he marks it as attempted delivery. This is an ongoing situation and needs to be fixed. Please have management look into this because it's nonsense. read more

Customer service representatives are beyond rude! I was sent there by the 1-800 number to pick up a package that was not "deliverable." When I went to pick it up I was told it was on the truck, it wouldn't be back till 9 pm. I explained that I spoke to a representative on the 1-800 number today and they sent me here was there anyway to keep the package here. I was told call the 1-800 number as I was speaking she called next. Not even listening. If people in customer service would use there ears instead of their attitude maybe this FedEx location wouldn't have such terrible reviews read more

Horrible customer service worst place ever under staffed and they don't care about the customers. Took my information a hour goes by I was notified that she went on break after waiting very unprofessional!! read more

This place is the frigging worse. The lines are always out of the doors and then they put the freaking little water sprinklers on to water the funky lawn with patches of dirt. You will spend at least three hours here trying to receive a package that is already here for pickup. It's 90 degrees today and there is only one employee with no air conditioner. There is no water no fans no NOTHING. please shut this location down and actually deliver the packages to the specified address. Thank you! read more

Absolutely horrible service!! I've been reading reviews and apparently I'm not the first this has happened to. I've gotten emails saying that there was an attempt to deliver my packages, but they couldn't because no one was home. Which is a lie because everyone that lives at my address was in fact home. And when I went to check my cameras absolutely no evidence of the "attempt". I Called FedEx to speak with a representative and they were giving me the run around. One thing was telling me I couldn't pick up my packages and the other saying I could. read more

I came in this FedEx location at 6:45 P.M on a monday to pick up a package. The recommended ETA for the drivers to return and unload was listed on their website as 6:30 P.M. I was asked for ID along with proof of address even though the representative over the phone told me I don't need to bring such documents. The person servicing me at the store asked for my documents to then tell me the package isn't here yet and that I can wait and come back at 8:30 the same night. I told him that is past my curfew for work the following day. Ended up leaving without my package as a dissatisfied customer. Please save yourself the trip and do not come here expecting to be assisted or even accommodated. read more

I always avoid FedEx, if possible, but sometimes vendors don't give you the option. No door tags notifying that two delivery attempts were made. So I stayed home from work to receive this international package. Then received another message that "customer was not available." So, package will be returned to the Netherlands. Thanks, FedEx, you total liars. read more

I wish I could give a zero. I have used Fedex in Tokyo, Siapian, Montana to name a few. This is by far the worse location I have ever used or see. The drivers say the attempted delivery and never do. They attempt to wrong addresses even drop off wrong packages. At the station you complain they say oh it's the drivers. I have dropped off packages at the JFK station they have been left on floor never to be sent out on a Friday. The young ladies at counter are clueless and do not question them. The attitude is sure to follow. My advice avoid this location. read more

Super ghetto. My bf had to come here to pick up his package and it took about an hour. They let about three people cut us and gave us a BS reason for it like I've never used fed ex before lmaooo do not recommend read more

this is the worst delivery service every single time. everytime i have a package from fed ex theres always issues. why offer express shipping if you never deliver. every single time. attempt delivery 3 days in a row and not once did i see a fed. ex truck or delivery person on the camera. read more

This place is a joke . I'm not sure why is this an option for the public. The 1.3 star rating must be an average accumulated of everyone that contributed 1 star. The staff at the desk were very professional, but outside of that I'm not sure what is going on in the back .. I called the customer service number to ensure that my package was at the location before arriving , I arrived at 7:30 pm and the time now when I'm writing this review is 9:30 pm , and I am still waiting for my package . There's no reason why any customer should have to wait 2 .5 hours for a package that is within the facility . I would NOT recommend anyone to pick up any packages from here, take the drive to your nearest Fedex center within Rite-Aid! I plan to take further action and file a complaint with corporate the office as well. This kind of treatment is not fair for the customers or the people behind the counter that have to deal with angry customers . read more

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the updates that they send u saying ur package is otw but not thats what is unacceptable because as customers we expect and pay for overnight priority whatever shipping label, so for waiting numerous days for my package which has not left this facility, it was still inside a truck,being scanned but barely moving an inch, promising to be delivered to your door but theres no van around your neighborhood, fedex tell us whats really going on, however, decided to pick up package here among the throng of people, the staff working at the front, most of them were professional and empathetic to the exception of 1 with a sort of bob haircut and eyeglasses unprofessional, we were helped by a very nice guy maybe jamaican or from st.kitts and another staff with glasses and wears a hat, wavy hair and face mask, til our package was located, found and handed to us. read more

WORST COMPANY‼‼‼Delivery employees don't even a temp to deliver your package,they lie so you won't come to the shipping site. They held my package over 3 day NO one couldn't find it. Called me to ask me if I cannot tell headquarter,SUPER UNPROFESSIONAL. PLEASE SHIP WITH SOMEONE ELSE THEY ARE NOT WORTH THE HEADACHE read more

Shipment of medication from my pharmacy on dry ice. Tracking said would be delivered Saturday June 1st by 12pm. 1230pm email stating there was a delay will be delivered on Monday June 3rd. On sunday June 2nd tracking said it could not be delivered on Saturaday. On Monday another email stating another delay. I called Fedex and they first said I was not home saturday and they could not leave package because needed a signature. Then they said the shipper did not require a signature. Again on Monday it was delayed again and I called Fedex and they could not get in touch with the facility nor the driver. Now on Tuesday June 4th I got text the package was out for delivery by 12pm. So at 1130am I called Fedex to confirm they will be here. THey said if not delivered by 1230pm to call back. Well at 11:15 am Another text came in saying it will be delivered Wed June 5th. The more I said that these meds need to be refridgerated it mattered less, plus these meds are on back order. I waited 6 weeks to get them. I called Fedex again and said this delivery is unacceptable for wednesday. She finally told me the driver will be back today and as stupid questions about my building. Well after 1pm an email said it was delivered. No one rang any bell or knocked on my door. The medicine was warm so I called my pharmacy and the said not to take them and return them . They will give me a refund and try to get the medicine again. Of its still out of stock and I will probably not have this medicine that I need for weeks. I insisted that this pharmacy never use Fedex again. I recomend any getting deliveries to insist on using UPS or any other shipper. I will report this to the BBB as well read more

Wow this place is shockingly slow. They appear to have a policy that only one person can work at a time

Omg...I wish there was a class action suit I could file against FEDEX for. They are the absolute worst! Their drivers are boldface liars who never show up. I paid $80 for an overnight package only to be told twice they "attempted delivery." Lies!! I've been waiting all morning for them. UPS and Amazon miraculously found me but not Fedex? Gmab! Nobody showed up and how is it 2022, and Amazon Drivers can contact customers but 100 year-old Fedex can't? Ridiculous! Lesson learned Don't ever use Fedex. read more

This is the worst Fed Ex!! Paid overnight shipping for no reason. Package was never attempted to be delivered and said that it did! Showed up at the Fed Ex shipping center and wouldn't allow me to pick up my package at 5:03pm. read more

Driver marked my package as "attempted delivery" at 10:30AM while I was waiting by the door. Never attempted. After several hours on the phone with FedEx and the shipper, I was promised a re-delivery attempt the same day. Truck got back to this station at 7:02-- plenty of time to redeliver to my location and still make it back before 8pm. Redelivery not attempted. 2 more hours on the phone (and Twitter) with FedEx-- and what a surprise, they're "unable to reach anyone at the center" to ensure redelivery the next day-- but I can go pick it up, in the middle of nowhere, next to the airport. Explain this-- you can't REACH anyone there, but you want me to GO THERE to pick it up? You can't reach your own employees at your own company? OK. I paid for DELIVERY. So now, my package which should have been delivered on Friday at 10am but wasn't because the driver is LAZY and a LIAR, is sitting there until Monday when maybe, just maybe, an employee might feel like doing their job. That driver should be ashamed of collecting a salary for doing nothing when so many are unemployed and might actually have pride in their work. read more

The people here must love being at work because they want to work as slow as possible to stay as long as possible

If I could give them no stars, I would. They are lazy, rude and unwilling to find simple directions. Why give customer the option to set delivery options if they are going to be blatantly ignored?! read more

This place is a total joke. I was here last Saturday to pick up a package that FedEx failed to deliver to my residence. Upon arrival, I find a line of approximately 30 disgruntled patrons, and 1 employee behind the counter, moving with no sense of urgency whatsoever. After about a half an hour of waiting, a 2nd employee arrives, but guess what? It's her first day on the job, zero experience, actually slowing down the other woman working.... Spent about an hour in this shithole, and here's the best part. When I get to the counter with my FedEx door tag with the message "pick up at JFK facility" clearly written on it by the delivery guy, my package isn't there. They tell me it's Returned to Sender. So I leave, having wasted part of my weekend that I'll never get back, I'm furious. Monday I call the sender. It wasn't Returned to Sender. It was at the FedEx facility the whole time. read more

If I could give this trash establishment 0 stars, I would. Atrocious customer service and long wait times.

Terrible customer service I waited 3 days before I received my package. I called customer service approximately 15 times and spoke with 2 supervisors without resolving my situation. Very disappointed on the service will never use them again. read more

Terrible service. Was given the run around for a week, trying to get my package. Delivery drives constantly lie about delivering packages. The manager tried to accuse me of lying and made it seem as if it's my fault the driver didn't do his job. Called 5 times in a single day and still never got my package. And I am still currently waiting for my package read more

If you can avoid this place, please do. Worst customer service. If you need to pick up a package from here see if you can redirect it or You will be waiting for a long time. They definitely need new management here. None of the employees are on the same page. Everyone has a different rule or guideline on who can pick up packages. Believe the reviews, this place is bad. read more

Horrible location. I recently went there to get a package that was clearly still at the facility, based on the door tag that was left and the tracking info from their own site. Although the representative stated that it had been shipped out that morning. This was a lie. Another delivery attempt was never made. Even worse, multiple attempts to contact their customer service only resulted in supposed notes being added to the account with no further action or follow up done. Finally after escalating it to a supervisor, I get in contact with the manager of the facility only for her to tell me that there was a huge shipment that was lost and my package was one of them. She acted very nonchalantly, told me to contact the company and have them ship another. When I questioned her on the change of status on my package (it went from in transit to pending over the weekend)how that was possible and if an employee had anything to do with it, she had no clear answer. NO HELP AT ALL! if I could give this location 0 stars I would. Horrible location, service and if your package ever comes up missing,be aware. Definitely sounds like a scheme they are running. read more

Long wait. Only one employee working vs 15 people in line now. Line moves extremely slowly. Avoid if can. read more

FedEx Ship Center - Happy people - Shipping Centers Near Me - Jamaica, New York

This store had one person working at it. That's right. A single employee. One person pulling packages, taking inquiries, shipping, and explaining. By herself. I had to wait like it was a damn dentists office, for over a half an hour. Whoever manages this location has no conception of how to schedule or work. Trash. read more

This company sucks. I wish they weren't even an option for companies to ship me items. Most of the time, this company and its employees are useless. That's a little harsh, I know. Not everyone at the company sucks. I did talk to a few customer service agents on the phone from time to time that where nice. Too bad they were still useless. What a waste of time and money. read more