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Fetzer Electric

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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Electric inspection

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Gentech

Gentech

(13 reviews)

Gentech Ltd. has been servicing our generators for 25 years now faithfully. Our generators has been…read morein tip top shape because of them. All I can say is wow, seems like some other people do not know how to read an agreement between two parties, or how to read a owners manual for that matter! Then they complain to the internet to make themselves feel empowered, first world problems huh? Gentech Ltd. is in the top 30 of 5000 Generac dealers in the USA. They service about every emergency 911 radio tower and 911 call center's generator system in the Hudson Valley because they are reliable. Got to love people who think everything is for free and they do not have to pay for a serviceman to show up at there door. If you want your generator to work, just call Gentech Ltd.

Crazy bad service. After having the secretary text and let me know they were coming, I noticed the…read moretext had the wrong address. I called and they rescheduled. The day of the service I called and asked if they would be coming as there was a windy snow storm happening, they said they would. The tech showed up, sat in his truck for at least a half hour, didn't bother to check in with me and did his work and left. Well the storm knocked out the power and our generator that was serviced didn't start and left us in the dark with no well water or heat. I called Gentech and was told I needed a new control board and they would get me a quote. I asked they why I wasn't informed the generator had major problems since I had stayed home to meet their tech , they didn't have an answer for that. I told them the generator was working 2 days before when we lost power, they agreed to send a tech. The tech came, this time I went out and watched him work. I told the tech I thought it was the battery cable as the noise when it tried to start made the ticking sound a car does when the battery is dead. The tech cleaned the battery terminal and the generator started. Needless to say I was pretty upset as the office had told me the generator needed a new control panel and I felt they were trying to cheat me out of at least a couple of thousand dollars. I placed two follow up calls to speak with the owner, I never received a call. Today a tech showed up out of the blue, I told him to get off my property and called the office, expressed my frustration about them trying to rip me off and fired them. The last service a few months ago, the tech forgot to flip the switch back to automatic and we lost power , luckily my electrical contractor told me to check all of the switches and I was able to get it started myself. I'm a retired homebuilder and bought many generators thru my electrical contractor from this company along with the service contracts. I have had many complaints about them but was assured by my electrical contractor they were fine. Advise; stay away and find another company to service your generator equipment.

Fetzer Electric - electricians - Updated November 2026

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