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Ferrel Auto Service

3.0 (2 reviews)

Services - Ferrel Auto Service

Auto maintenance

Auto repairs

Routine automotive maintenance

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5 years ago

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Airport Chrysler Dodge Jeep Ram

Airport Chrysler Dodge Jeep Ram

(19 reviews)

We just purchased a used Ram Laramie 1500. Antonio was our salesman and was amazing! No pressure,…read morevery fair trade in value, and the process was seamless. We are very happy!

BUYER BE WARE!!!…read more If I could give 1/2 star, I would! I recently purchased a 2022 Jeep Grand Cherokee L Limited from Airport Chrysler Dodge Jeep Ram, and my experience has been extremely disappointing. I bought the vehicle in September, and by December -- after putting only about 3,000 miles on it -- I experienced serious safety issues related to the tires. After the purchase, the vehicle was inspected by the body shop repairing my vehicle, and they confirmed that the tires were obsolete and severely worn, with signs of heat-related stress, uneven tread wear, and tread separation. I was also advised that the tires were more than two years old and were a low-budget tire to begin with. I provided the dealership with photos clearly showing visible wear bars very close to the tread surface. Based on the independent inspection and the documented condition of the tires, they were not roadworthy. The dealership's general manager continues to defend the dealership and has repeatedly stated that the tires met all safety standards and were roadworthy because they "passed inspection." However, this is completely inconsistent with the independent inspection and the photos that were taken. When I first test drove the vehicle, it was extremely dirty inside and out, and it did not appear to have gone through any meaningful reconditioning. Given the condition of the tires later documented, I seriously question whether any true inspection was performed or whether anyone at the dealership actually verified what tires were on the vehicle when it was sold. I was also told they took the vehicle in from a lease but later they said they bought it from an auction. So their credibility has gone out the window pretty quickly. In December, during Kansas City's first snowfall, while driving slowly and cautiously, I lost traction multiple times. I slid into two intersections, narrowly avoided being hit, and ultimately lost control before I could make it home. This resulted in roughly $6,000 in damage to my vehicle -- and I was still left with the same worn tires. My concerns were reported promptly, in writing, with photos and documentation, yet I was told the vehicle was "as-is" and offered only a small discount on new tires. For a dealership that advertises "rigorous inspections," this has been incredibly disappointing. All I wanted was for the dealership to make it right and put safe tires on the vehicle like they should have been done BEFORE it was sold. This was my first time doing business with this dealership, and it will be my last. I strongly encourage others to thoroughly inspect vehicles and tires before purchasing here.

Ferrel Auto Service - autorepair - Updated May 2026

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