We came in to test drive minivans. We left without making a decision, visited 4 other dealerships…read moreand came back the following week to finalize the deal with Ivan Savuskan. Ivan was knowledgeable and friendly and was able to answer all my husband's questions. He was professional but helpful during the negotiations. We would definitely return in the future.

LONG AND DETAILED REVIEW!!…read more I've contemplated doing this review for a LONG time now but decided to go forward with it being as honest as possible. 5 months ago my wife & I went to this dealer after a deal fell through at another dealership. We arrived at the lot and we were greeted by Ivan(nice guy) he wasn't pushy at all. We explained our situation to him and told him we both have HORRIBLE CREDIT and were looking for an affordable car. Ivan took us inside to one of the financial managers, JC, who went over our options(3 cars). all 3 cars were over $18K, we expressed our concern and were told not to worry, they will work with us. We came back the next day, test drove the cars , and picked 2( ford fusion and Volkswagen) of the 3 to continue with and see which would be our best option. Both cars were priced over $25K. The reasoning was that they wanted to get us into a " reliable and safe car while still being affordable and anything cheaper would not be safe and harder to finance". JC worked with us on getting us approved on a loan with the ford (most expensive) because it had " wiggle room to add the fees to make the loan work" ..whatever that meant. However, they advised we find someone that has better credit or gets paid more than my wife and I. My dad agreed to help us. JC worked hard and for that we are extremely appreciative. However, after finding out the total amount(which was not disclosed) we thought if he " worked hard to actually help us or just to make a deal"... This was an ALL day type of deal.ultimately, the contract ended up being under my fathers name because "he gets paid more than us" even though he has awful credit as well. Again at this point, we were super appreciative. They sat us down, started adding fees. They added their extended warranty which they never informed us it was optional, dealer fees, other warranties fees. At this point they still hadn't told us the final amount. They did tell us monthly we're looking at $701 a month. " yes that's due to bad credit". My wife and I talked about it as it's super expensive for a used 2020 car with 2 crashes, and being that we needed a vehicle and all the time wasted at that point,we agreed to move forward. They pushed us into leaving a positive google review. We even left the dealer at 10pm and received a text message the next day reminding us about the review. Upon going over the contract at home, with addition to the car price and all their hidden fees, we are left with a $52K loan for 7 years... At that point, we are very upset but nothing could be done. This is where the most upsetting part is... Couple days later; left blind spot monitoring light stays constantly on and car is making a screeching noise when being driven. We start noticing small roaches are crawling on the dash, carpet, and leather seat, we thought maybe it was cause the cat was sitting at their lot for some time. ( after multiple car washes &vacuums and roach bait, traps the roaches are a big issue). 2 weeks later, I looked at the tires since the left front tire was CONSTANTLY low in air. I saw the ENTIRE circumference of the tire was peeled on the interior part. No idea how that could happen. We took it to them and we were told they wouldn't even take a look at the car until I changed the tires, so I did. Days later, we Then Took it back to their service to get an oil change and to Informed them of what is going on and now the CV and axle are clanking when i am driving. Ivan (sales guy) told us he would speak to a service tech to get us an appointment, never happened. THE SAME DAY After the oil change, THE CAR STARTS MAKING AN AWFUL METAL ON METAL NOISE WHEN BREAKING, turns out the break pad scratched a rear rotor. Changed all 4 break pads and both rear rotors with my mechanic( they wanted to charge $500 for just the break pad change) So here we are, paying $701/month for a car infested with roaches, paying out of pocket for new tires, new break/rotors, and the ISSUES WE COMMUNICATED ARE STILL PRESENT and adding on MORE. We feel like they are just giving a run around with the services needed, knowing the extended warranty is for a limited time. after communicating with Ivan, he just gave up on being the nice guy and trying to help and gave me the service managers phone number. They will " help " you get a car here, but it just might be for their interest, not the customer( you) and BE PREPARED TO PAY A LOT OF MONEY OUT OF POCKET FOR EXPENSES.

I bought a car from Mike a couple months ago, Everything has been great! No problems at all even…read moreafter another mechanic inspected it. Found out that they also provide Mobile Mechanic services which is great having a trustworthy source for emergency fixes. Such an amazing job Mike thank you so much!

Normally, I HATE shopping for cars. Especially being a woman, I always feel that used car dealers…read moreare insulting my intelligence and trying to pull a fast one on me. The guys at Prime Auto treated me with respect and courtesy and went above and beyond what I expected. Their lot is a little hidden, but once I actually found it I was really impressed with the entire operation. First of all, and I know this is silly, the cars actually look like their pictures!!! I wasted weeks going to other dealers lured in by cars that were not even close to how they were described. At Prime, I liked that they let me take the car I ended up buying to my own mechanic to get it checked out, even though it was kind of far away. Overall, I feel that they represented their vehicles fairly and were willing to work with me on the financial side too. Two very enthusiastic thumbs up for this hidden gem :)

Buyers Beware I trusted what you said and drove 5 hours to…read morebuy the truck I repeatedly asked the sales lady was the truck available and she said yes . I texted her the morning before I left and she didn't even tell me the vehicle was not available or that she wasn't at work she told me to come down . Very unprofessional and now I have wasted a whole day and drove 10 hours for nothing and it was 100% avoidable if they communicated better with me . She also tried to get me to send my credit card info so they can charge me 2000 dollars to hold a trick they didn't even have . They post pictures of vehicles they don't physically have . The pictures are from an auction. Beware of these guys .

What a joke everyone there is a liar they sell cars that are unsafe do you self a favor pay the…read moreprice and get a real car that is not going to fall apart everyone every single person there from the moment you walk in to the moment you purchase your vehicle lies lies lies They say they're going to do one thing and they do the opposite don't trust this company I think there's three locations on within five minutes a part Once again they're not even worth one star

Had the best service experience at a dealership in my life. 90% of it was due to my Service…read moreConsultant, Jessica Walker. She delivered the most important thing when your vehicle is having unexpected mechanical issues, consistent communication that did not require any action on my part. Every day, sometimes twice in a day, I received a call just to provide an update on the diagnostic being performed to identify the issue. The fact it took a while to diagnose was totally overshadowed by the amazing service. I'm a licensed insurance agent/adjuster for 33+ years and almost never purchase extended warranties or "insurance" protection on technology. Because I was purchasing a German car, I made the exception and it paid off. For that reason, I also recommended going over your extended warranty options with the sales rep at time of purchase. It is not for every situation, I would still take the time to review. My decision to take it made my service experience even better. They explained my benefits clearly before we got started, provided a loaner while they diagnosed the issue to confirm warranty coverage, and got me in and out of the loaner with ease. The entire experience, start to finish could not have gone better, all things considered. The dealership is always sparkling clean, staff members helpful and polite, with a nice variety of vehicles to check out during my visit. Additional compliments to their business and service center set-up and operating procedures. Streamlined to keep things moving and the staff and customers happy. Thanks again Jessica!!!

For several years, I have used this CarMax location to sell my vehicles but have never made a…read morepurchase. The selling process was simple with no hassels. I brought my vehicle to the main front lot where they provide an adjustor to check the mileage and condition to provide a price that CarMax will honor for seven days even without purchasing another vehicle. The offer price is firm with no negotiating. Today, I walked the massive back lot for a gently used vehicle which have different options every week. The two beautiful corvettes at the front of the lot were very inviting and at a decent price. Did not buy today, but will keep checking.

We walked in to view the CRV and the Pilot. The showroom was empty. The salesman was very friendly…read moreand showed us around a few vehicles. He was very knowledgeable and gave us a test drive in a vehicle. We fell in love with the CRV and immediately made the deal right then and there. The process was painless and quick. Daniel took the time to show us the how everything works on the vehicle. One and a half hours later, we were out of there with our new vehicle. Go and see Daniel (sales), Arthur (finance), and David (store manager). This was an amazing experience.

I want to thank Andrew Bryan for such a smooth transaction with leasing our new vehicle. We handled…read moreeverything by text, and when we arrived at the dealership everything was ready -- we were in and out quickly. All the conditions of the deal were exactly as agreed, he honored everything he promised, and financially it was a super convenient transaction for us. Also, Sales Manager David Losk and Finance (Mrs. Torres) were great and made the process even easier. Without a doubt, I will call them for my next vehicle transaction. It's not often to have such a seamless experience -- with everything priced right and all conditions met.

Super easy transaction! I'm a New Yorker and No 1 Auto Sales made the process of shipping the car…read morefrom Florida an absolute breeze. Before the sale they sent detailed pictures and videos, and the car arrived exactly as promised. If you're hesitant about buying a car long distance, let these guys guide you through the process.

Outstanding experience. Michael was knowledgeable, friendly, outgoing, and keep us completely…read morecomfortable and in the loop on the entire process. We're very happy with the car buying experience and love the car.

Naser & his crew are fast, friendly, & most of all reliable services provided, reasonably priced…read more (But, hey, you could find cheaper anywhere else but NOT as good of service).

Everyone here is super kind and helpful! Went today and they helped me fix 2 issues in great time…read more They're very honest and willing to help with anything for a low price. 10/10 would come here again!

Great company with great value in a auto purchase. Lots to choose from with great finance…read moreavailable as well

Don't go here, they lie about everything, they don't work on the cars when the get them, just park…read moreand sell. They move like they are going out of business constantly, never pick up the phone, sending the wrong documents in the mail, just terrible. STAY AWAY

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM !!!!!!!…read more Run away as fast as you can!!! They sell junky cars and treat customers like crap once money changes hands!! They claim to have a 14 day buy back policy but when you have concerns about the car they say it's not covered!!! These people are scam artist!!! Save yourself the headache!!!!

Before calling them I've read all the bad reviews and understood that there will be fees (auction,…read moreshipping, $495 and other fees) on top of the advertised car price and I was fine with it because I understand its not a charity organization and everyone has to make money. Called them the first time on Nov 21, 2016, with the intention to buy a car. Talked to Yana and briefly talked to Jeffrey was promised service agreement to be sent to my email after I send them a copy of my driver's license. Sent my drivers license to Yana and car info that I want. No agreement, no calls back nor emails. Sent few more texts over 2 days. Dead silence. Called them back in two days, talked to Jeff again, he asked me to send drivers license to him and he promised to take care of everything and send me agreement after I sent him the copy of my driver's license and car info that I want. He sent me a test email to which I replied in minutes with everything requested. No reply 6 days. I thought I was done with them but gave them another chance. On December 6th, 2016 I asked my friend that lives close to their office to call them and ask them what is going it and why they don't want to work with me. After her call, Yana called me in minutes and was ready to work. She found me another car (3000 over my budget) and I told her that I'll get to my bank next day to get pre-financed and asked her to send me their service agreement. No reply since then and no service agreement. Next day I see the car she found for me with $14900 auction price sticker is posted on craigslist for $12900 (see photos). That when I had enough and decided to write this review. I usually don't post bad reviews but this is not the way to treat your client, fellow American, and the US soldier. P.S. I will never send anyone my driver license again and really hope that my drivers will not be used for Identity theft.