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Ferman BMW

2.5 (167 reviews)
Closed 12:00 pm - 5:00 PM

Services - Ferman BMW

Auto diagnosis or inspection

Auto maintenance

Oil changes

4 More Services

Auto repairs

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

Ferman BMW Photos

Recommended Reviews - Ferman BMW

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Reviews With Photos

Dmitri G.

I've purchased a personal vehicle here in the past and quite a few with my business partners over the past few years and have developed a solid business relationship with this dealership and have had zero issues. In fact it's been phenomenal Until now I traded in my car for another. Less than 3 weeks the AC goes out. It's Florida summer which means it's 100° and likely raining rather often. They did absolutely nothing to correct this. "Hey out of good faith we will cover half" Half?! I haven't even made the first payment and essential functions (the AC) WILL ONLY BLOW HOT AIR AND NOT WORK. They came back with a $2100 bill and said we can make it $800. It's been over 2 weeks still no updates even after communicating to them to order the part after begging and pleading at the obvious unfairness of the situation. Very sh*t situation but I couldn't continue my day to day business and personal life with no air in a Florida summer. I follow up..the response is IDK. Essentially I got fu**ed over 1000% and they don't care or have ANY urgency whatsoever Karl if you or your management see this I genuinely hope you're pressed to prioritize compassion and do the right thing for your dealerships reputation and Me, the customer. I'd hate to watch this on a consumer report within the month...over a simple and obvious error on your dealership's part. This is not a negative or malicious review..just indisputable facts Update edit: took the car to Mercedes. The Cabin filter was extremely dirty. No freon in the AC system. AC Clutch was melted. Missing inner bracket cooler. AC line leaking. Really questionable pre-sale conditioning.

Never bring your car to Ferman BMW Palm Harbor for maintenance or service. They will try and rip you off or clueless about diagnosing the real mechanical issue. They were adamant that my 2022 228i needed a throttle body, turbo and charge pipes cleaned unfortunately out of warranty for $8650 without tax. Once fixed, they'd need to re-evaluate. I bought the car new at Ferman BMW Palm Harbor & always maintained it at the dealership on time per the service schedule! I took my car to a trusted family euro mechanic and the Ferman BMW Palm Harbor service department misdiagnosed the issue. The repairs were only $1353. See my proof with pictures. Surprised?! Not!! This type of repair should have never happened - 2022 65K miles. BMW cars are cheap junk now manufactured out of the USA. Pretty much everything is plastic and lower grade parts. I will never will go back or buy another BMW again!

It is worth pointing out that they make you sign a document when purchasing a car that you will not post anything negative about them online which is probably why you don't see more negative reviews on here. They ask that you give them an opportunity to resolve any issues, but after 3 months, they are still not solving any of mine. They live up to the stereotype & reputation that car dealerships have, so kudos to them on that regard. Using the term dirtbags is giving them this them too much credit. I worked with Gary Mack as the salesperson and Karl Alvarez, Asst GM. Finding the car I had been searching for I called, negotiated, and put a deposit on the car on a Friday letting them know I would be driving over 2.5 hours to pick it up in the morning. When I got there, I could barely get out of my car before they were trying to take my license plate off; I hadn't even seen the car I was purchasing and it felt like I was a typical dealer game of trying to "trap" me there. They suggested my car was in detail and would pull it out so I could at least see that it existed. They pulled the car up to the front in the shade near the front door. As it was a brand new car, I assumed there wouldn't be any issues. Looking back, I should have realized something wasn't right. Filled with excitement about getting my dream M3, I was overwhelmed that I would soon own it. I spend three hours filling out paperwork at which no point did they feel the need to put the car back into detailing. When I got home, I was able to look at the car in my garage light to realize there were stains on the seats and a scratch in the carbon fiber roof. I immediately let them know to understand how we could resolve this. It was clear they were not interested in taking my concerns seriously and told me to get it detailed, but they shouldn't have to pay for a full detail as it was a brand new car. They guided me to bring it to a BMW dealership near me who stated scratch was too deep to polish out and recommended a place that specializes in this type repair. After getting a quote for the roof I shared it with Karl, the Asst GM who laughed and stated he would not be paying to fix it, refused to give any other suggestions to resolve, and eventually hung up on me. I contacted another BMW dealer that I get it serviced at who also confirmed it was too deep for them to fix. After a couple weeks of Karl's games, I was finally able to get this to Bob Murray, the GM, who asked I bring it to his friend another dealership to get yet another quote. After spending more time and mileage driving around and getting a quote that was not significantly different than the first. I have now shared this quote with Ferman to understand the next steps, but everyone is suddenly MIA. No response to email, voicemail, or text. Regarding the stains on the seats, there is 0 interest in resolving that. In getting the second quote, the group let me know that in the past they have seen some people layer a little bit of oil on carbon fiber to hide scratches and park vehicles in shady places. Not stating this was something Ferman BMW did, just thought it is worth mentioning for others to be aware of. The car itself is amazing and my fiancé loves hers, however dealing with this group will ensure I am not a repeat BMW customer.

Wall mural of BMW

Hey everyone Ferman BMW is open for business; don't let the construction mess on 19 keep you away from driving a stunning BMW. And after you've had your Beamer for a while you will meet Andrew, service advisor, who will guide you through maintenance of your magnificent driving machine.

The leather on the dashboard.

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4 years ago

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3 years ago

Worst customer service out of any bmw dealership I have ever been to in my ENTIRE life. Prices are out of this world, don't come here.

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5 years ago

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5 years ago

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4 years ago

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3 years ago

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8 years ago

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Ferman Customer Support

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7 years ago

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Ferman Customer Support

Thank you for your review George!

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10 years ago

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Bob M.

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2 years ago

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8 years ago

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3 years ago

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8 years ago

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8 years ago

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Ferman Customer Support

Thank you for your review!

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6 years ago

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8 years ago

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8 years ago

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Ferman Customer Support

Thank you for your review David!

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4 years ago

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7 years ago

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7 years ago

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7 years ago

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9 years ago

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9 years ago

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7 years ago

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Ferman Customer Support

Thank you for your review Joe!

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5 years ago

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8 years ago

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10 years ago

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8 years ago

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10 years ago

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9 years ago

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Bob M.

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5 years ago

Every time I bring my car in for service, they get me in and out as fast as possible.

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5 years ago

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14 years ago

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6 years ago

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12 years ago

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8 years ago

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8 years ago

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8 years ago

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Page 2 of 5

Ask the Community - Ferman BMW

How does a maintenance with full detail take 3 days, 33 miles and end up not detailed, with many scratches and dents and the engine making noises it didn't before?

Sorry this happened... I would recommend going back and speaking with the manager of PH BMW and… Read more

Damn, they seem to me good on ebay though?

Yes we do ! In fact we have the highest Google review ratings in the Tampa Bay area for BMW dealerships. Unfortunately yelp doesn't post all the reviews or we would have a much higher rating. We are not perfect but we honestly try to give the… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Ferman BMW

I was discussing a situation with Brandy Kennedy who listened to and was very engaged.

Mentioned in 2 reviews

Read more highlights

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Butch's

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I reached out for help fixing my side mirror that was knocked off. He came out to look at it asap…read moreand ordered a replacement. Took no time to install and I was on my way and it was much cheaper than going to the dealership. Fast forward a few days and my cars displayed an alert that my blind side detector was not working and I needed to see the dealer. Reached back out to Butch and he came out to diagnosis. We both figured it was due to the after market mirror I told him to go with and not one directly from the dealer. We were right. He ordered a new one that would fix the issue and was back out to install within days. Even though I should've gone with the dealer mirror initially, it was still much cheaper. His prices, service, warranty and kindness are unmatched. Highly recommend!

I called Butch to diagnose and repair my classic 87 Buick Grand National with an HVAC system that…read morehadn't worked since I purchased the car in 2018. Butch handled the diagnosis with precision and expertise, taking the time to thoroughly inspect the system instead of just guessing at the issue. Butch explained the problems in clear, simple terms, from worn components to tricky wiring that comes with age. What impressed me most was his respect for the originality of my vintage GM car. The A/C now runs ice-cold and the airflow feels just like it did when the car was new. It's rare to find technicians who understand the unique challenges of vintage GM HVAC systems, but Butch absolutely delivered. Honest, knowledgeable, and passionate about their craft--if you own a classic GM, this is the man to trust

Oldsmar Automotive

Oldsmar Automotive

(25 reviews)

I had a great experience with Oldsmar Automotive this week. I was dealing with a frustrating issue…read morewhere my car wouldn't start even after replacing the battery, and I was worried it might be something expensive like the alternator. They took a look and found the actual problem quickly; turned out to be a loose positive battery cable & and fixed it right away. They were honest, didn't try to upsell me, and didn't even charge me for the repair. It's not easy to find a mechanic you can trust, and I really appreciate their integrity and professionalism. I'll definitely be coming back as i live in walking distance and I'll absolutely be recommending them to others.

My family moved to Palm Harbor mid October and shortly after my wife's Corolla started squeezing…read morereally bad when it started. We got an appointment dropped it off. The alternator was bad and the serpentine belt needed to be replaced. They took care of it all and it was great service and a very reasonable price. A couple weeks later I needed some brake work done, oil change and tire rotation and there was a noise when I would accelerate. I made an appointment to drop it off at 9 am and at 1245 they called to let me know it was done. They replaced all rotors and pads, adjusted the parking brake, oil change and tire rotation and replaced the serpentine belt since it had cracks in it. I guess at 293,000 miles it was time to change the belt on the Camry! . Justin is a great guy and offers quality service and is very friendly and professional! I highly recommend going to see Justin at Oldsmar Automotive if you need any work done!!!

Ferman BMW - car_dealers - Updated May 2026

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