James, the manager at Ferguson Home, provided outstanding customer service throughout the process of ordering/returning our fixtures. He was knowledgeable, helpful, and attentive to every detail, making the experience seamless and enjoyable. It's refreshing to work with someone who genuinely cares about customer satisfaction. Thank you, James, for your excellent service! read more

Ferguson is too big for their own good. Returned items never get refunded. I have to chase down someone to do the return, or dispute the charge. Seems pretty shady they received my item back Sept 2. and I have yet to see a refund. I have had this happen 3 times. You'd think I'd learn my lesson. I have, took me three times... I refuse to order from them anymore. They are a waste of time. read more

I have to say with the exception of Cassie the whole experience wasn't great. We first started off with Chuck who when I didn't agree with his design input treated me like I was a mere peasant. I didn't feel listened to and when I knew what plumbing would work in my building. By the way Chuck my inlaws bought a fancy fridge from you and this is the way I was treated. No thanks. I did end up purchasing my plumbing supplies from Cassie, but realized that they wouldn't meet my needs. Easy to return, but come on a return penalty! Um no thanks. Out of principle I did return everything I could and purchased the same items from another vendor who was less and happily took my returns no questions asked. This is the last time doing business with Ferguson especially now that I know their return policy is terrible. read more

I can't say enough good things about Thu Nhan "Tutu" Ho at Ferguson. I contacted her needing a replacement for a damaged floating shelve -- not exactly a fun situation and completely our fault-- and Tutu turned it into a genuinely pleasant experience. She was so sweet and thoughtful, taking the time to really understand what I needed and making sure everything was taken care of. You could tell she actually cared, not just about getting the order right, but about making sure I felt good about the whole thing. If you're visiting Ferguson, do yourself a favor and ask for Tutu. She's the kind of person who makes you want to come back! read more

Update: I called Ferguson Home a second time and spoke with a nice man by the name of Brad who understood my complaint and fixed the following issue. Also, unbeknownst to me until I went to edit this review I had received a message through Yelp from James Backer, branch manager at Ferguson San Diego, who was going to correct the issue. So, all in all I am pleased. Purchased $1800 worth of Delta products. Was told I would be charged a nominal return fee for anything I didn't want/need. What I was not told is there would be a separate return fee for items that were shipped separately, something I had no control over. Items arrived sporadically, not altogether. I wanted to return one item and exchange one for a different size, but was told that was not an option, that I need to return the 2 very flimsy Delta items & pay $7.45 per item even though they are going to the EXACT same address. I will not be doing business with this place again and I suggest you stay away. I am so pissed. read more

Veronica of Ferguson was very helpful and efficient in assisting us and placing our order for several kitchen appliances. Prime One Install (Charlie and Guillermo) installed the Subzero refrig today. They were very professional, clean and efficient. They removed all wrapping and provided a brief explanation of the refrigerator and its controls. read more

Pricing to high. Sales person handle my account is very knowledgeable and experienced, willing to go that extra mile to research.

As a contractor, I've overseen hundreds of installations--and I can confidently say the team from PrimeOne Installs stands out among the best. I recently had a large, high-value order installed through Ferguson's affiliated installer, and the crew--Charlie, Guillermo, Oscar, and Alan--was absolutely phenomenal. Their attention to detail was unmatched, their professionalism was top-tier, and not a single element was overlooked. If you're ordering through Ferguson, I highly recommend requesting PrimeOne Installs. You'll be in excellent hands. read more

Ferguson Home - Appliances Near Me - San Diego, California

This is a picture of the final look of our two Subzero refrigerators that were installed by One Prime Installers yesterday. From Rachael at customer service to the two technicians, Charlie and Gurillermo, who became true "Hulks, though not green, managing these two refrigerators each weighing over 500# . Needless to say this Senior was nervous! The installation was meticulous. Every detail thought out and they were not contented until it was perfect. These two guys are a true asset to One Prime Installers! As you can tell I am quite pleased! Of course I would highly recommend. read more

Ferguson Home - Installation of our two Subzero refrigerators by One Prime Installers. - Appliances Near Me - San Diego, California

Terrible service. Tried to sell me a bathroom vanity and separate top that the was smaller than the vanity. Salesperson Lindsay didn't know, or notice, the difference between "nominal" and "actual" dimensions. Had I not checked the specs it would have been very problematic. I will never use Ferguson again!!!!!!! read more

They take tour money but do not deliver and say they don't know what happened. You call week after week to learn that they cancelled your order for no reason but did not refund. The item is in stock but they just can't handle the process. My advice - shop elsewhere. read more

Tutu is THE BEST! Always so friendly, helpful and willing to go above and beyond. She helped me for months ahead of purchase and has now helped me through my remodel to fine tune purchases as the project comes to fruition. I ended up going with high end finishes but never once felt any pressure to do that. She clearly laid out all comparable options so I could make the choice. I could not ask for a better wing woman! :) she even went to my house to grab a package that was delivered when when i was out of town. I mean, come on... who does that kind of thing anymore. Ferguson is lucky to have her. read more

Callie was great! The sales peeps at fergusons know their stuff! I came in with a budget and she knew what to show at the best price. Shopped at other retailers and know I got the best value at Fergusons. They have really high-end stuff and they're really good at designing but for me I just wanted a budget remodel and they were great. I got the best value high quality at a great price. read more

I did not had a good experience. No customer service, employees and orders did not know about parts, I ordered a full set on a automatic faucet when I receive my order some of the items were missing when I requested to send them to me. They didn't not know what to do. I am still waiting for an answer, he has been three weeks now,,but no one has bothered to contact me in anyway I am really disappointed on this. Organization, I will not buy anything from them anymore. I do not recommend ordering parts by mail. Parts are incomplete and there's no way you can get them,after paying their prices. read more

I have purchased almost 100 items for my construction customers through Ferguson/Build.com for years. They have been consistent with inventory selection and delivery, and professional, communicative and helpful when necessary with returning items, warranty replacements and good pricing. The showroom manager Eric has helped with Pro Pricing and has been a wonderful personal contact to answer questions and help get orders through. I recommend them highly! read more

We had the pleasure of being welcomed into the showroom by Dee'Anna. We appreciate her assistance and the time she took to answer my questions. I can't say the same about Eric who asked three other customer groups if anyone needed assistance, but he looked at me and my daughter, and didn't ask if we needed help. He just walked to his desk. Very surprised to read so many other comments of his great customer service. He definitely gets a -1 star from me! We were ready to purchase complete kitchen and guest bathroom items...too bad he walked by a huge sale! I told Dee'Anna at the front desk about this experience on Sat., Jan.6th. read more

Ferguson Home - Wolf appliances - Appliances Near Me - San Diego, California

We have a brand new Thor refrigerator in our brand new home that has never worked. It's under warranty and they refuse to honor it saying they can't find anyone to fix it. Buy your appliances elsewhere. read more

Dealing with Ferguson is an exercise in futility. I ordered two identical sinks and two identical faucets from them. They showed up; great. I ordered another identical sink and another identical faucet. They said the faucet was on backorder. I told them to cancel it immediately because I needed it immediately. They are now telling me that it got delivered when it did not get delivered. I am having to deal with numerous emails from them to the point that it is pissing me off to such a degree that I decided to write this review. DO NOT BUY FROM FERGUSON! I also discovered that the faucet was $100 more on their site than it was on the site that produces the faucet. They overcharge and they can't even keep track of their inventory. Horrible, horrible company. read more

As a designer, I have worked with Thu Nhan "Tutu" for many years. I can say that she provides the best customer service to my clients. She is a true professional. She will go the extra mile to help in any way she can for my clients or helping me with any issues. read more

After reading through some of these reviews, it's far from my experience except upon entering. The receptionist basically ignored me. Started walking around the showroom. Eventually I was referred to Sharon. She was friendly, professional and quite knowledgeable. She was helpful and considerate of my needs. read more

We worked with Jenna Evans for our bathroom remodel project. As first time homeowners and remodeling our first project, naturally our guard was up when we walked in hoping not to be sold products that were out of our price range. Jenne was honest, responsive, and professional during the purchasing process. She helped us create an online profile with options for us to pick from. Responded to emails and calls within business 24 hours. We were able to finish the project because Ferguson shipped the products very quickly to us. We are very happy with our new bathroom and the service that Jenna provided for us. read more

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Great team. All went well. Primeone Install did a great job and went above and beyond to complete the job. I definitely recommend them. Good job by Pepe, Guillermo, Alan, and Charlie! read more

I wish I could give Elyse 10 stars! She was very helpful in guiding us picking out fixtures and other items we needed for our bathroom remodel. We had no idea what we would need to complete the project, but with Elyse's help, the whole experience was seamless. She really knows her stuff and I am totally comfortable with all her suggestions. She also was upbeat, friendly, professional and a complete pleasure to work with. Ours is not a huge project and we had a firm budget. Eylse did not try to upsell us on anything, which we truly appreciated. I highly recommend working with Eylse at Ferguson's. read more

prime one a great job and went above and beyond to make my cooktop fit perfectly. Ben & Octavio were very neat and cleaned up beautifully. I would recommend them to anybody as well as Ferguson whom I bought my Jennaire cooktop from. read more

So glad we went to Ferguson! Eric is very knowledgable and offered a great solution to a complicated plumbing issue. He knew the product lines inside and out and understood what we needed. He was friendly yet didn't pressure us. Definitely recommend!!! read more

Just had our Wolf cooktop purchased at Fergusons installed. It's so beautiful I don't want to cook on it. Prime One Installs did a fabulous job. Thank you Ben and Octavio. read more

I spent tens of thousands of dollars in there this winter. At the end of the transaction, I have to say I didn't get the best customer service. I was, and still remain, just a number to them. That was clear.I tried multiple times to add onto my order. I couldn't even get that done and had to finish elsewhere. read more

Prepare to be a little overwhelmed by their selection. . . but their associates are very knowledgeable and helpful once you start up a conversation. We learned a lot in a short period of time. Well worth the trip and time. read more

Not the most customer friendly place! We asked for help and the lady at the front desk told me she'd try to find someone because they only had one person on the sales floor. She never checked back to tell us she was still waiting to see if someone could help us. We just smiled and waited patiently. Another employee asked us if we needed to help. She prefaced by saying that she has an appointment already scheduled. I told her politely that we already knew what we wanted. "Oh," she got up and walked over. We pointed out what we selected and she explained that she could order it and have it delivered next Wednesday. After the transaction, all we got was a quick thank you and she turned back to chit chat with the lady at the front desk. We purchased from here in the past and this will be our last time here. We have more upgrades to do and I'm sure other stores will be appt to receive our business.! read more

Ferguson Home - Appliances Near Me - San Diego, California

Pepe, Marco and Ernesto at Prime One Installs did a great job at installing the 6 appliances in our new kitchen. They came on a Sunday and stayed until everything worked properly. They answered all of our questions, were organized, professional and very pleasant. read more

Eric Weiss was very knowledgeable and helped us in purchasing bathtub for our bathroom renovation. Delivered and had an issue. We notified Eric and he immediately took care and we had a new tub delivered in record time. We appreciate him and the wonderful customer service he provided. Definitely recommend. read more

The installers came today to put in my new dishwasher. The last one was 35 years old. As you might guess, there were a myriad of problems with old technology meeting new technology. Both men were cheerful, competent, and hard working. They explained exactly what needed to be done to bring everything up to code. They tested everything before they left. They also cleaned up behind themselves. I was very pleased with the service, the product, and the process. so excited to have a new working dishwasher. read more

I bought an expensive lighted mirror, that turned out to not match the other one I already have. It had been a while since I bought it because we weren't ready to install right away, when I discovered the error. From the moment we entered the showroom, we were helped by a lovely young lady who found us the right person to deal with. She hooked us up with the really nice gentleman (I'm sorry I don't remember his name) who quickly helped us with our return. He also found the right mirror and ordered that aw well. It was a great experience from beginning to end. read more

Had a really good experience from start to finish with Ferguson. Eric Weiss gave us great advice about a cooktop. He recommended the company Prime One Installs for the installation. Ben and Octavio from Prime One were terrific - the cooktop looks perfect and they went out of their way to be helpful. Highly recommend both Ferguson and Prime One Installs. read more

Working with Ferguson's has been the absolute worst! I would never ever recommend this place to my friends or family and would let them know there are better places to get all your remodel needs. The salespeople ignore you if you don't have an appointment. Even then, it doesn't get any better. I was working with Sharon as my salesperson and she couldn't be any more difficult to contact, especially after you pay. My husband and I spent so much on kitchen and bath hardware and the customer service is nowhere near the price. We received a wrong item and Sharon was not only not apologetic, she never reordered the replacement like she said she would and now I'm stuck waiting on a back ordered item that I should have received months ago. It takes jumping through hoops and a lot of time to call customer service about this issue. Do yourself a favor and buy all of your appliances and hardware literally anywhere else!! read more

Came in to look at shower systems, was ready to make a purchase. Super rude customer service rep who seemed annoyed and talked down to us.

Eric Weiss is an incredible professional. He's experienced, extremely responsive, knowledgeable and quick to respond. If he doesn't have an update or an answer at that moment he will let you know he's on it and get back to you asap! He offers solutions and has great knowledge and perspective of the trade. As a designer, he offers the best to the trade support. He's so reliable and I can't tell you how many times he's offered specs and solution when a job site presses for prompt information. As a retail client or designer, I highly recommend partnering with Eric for all of your design and project needs. From floor to ceiling plumbing, electrical and more, Eric is the best! read more

Super helpful for anyone doing a remodel. I love how they are connected to build.com. It's a great way to stay organized and save things you line without having to fill a cart. The people at Ferguson are very knowledgeable. read more

I will never buy anything from Ferguson again. I thought that shipping from a high end showroom would equate to good customer service. That is not the case. My experience was a nightmare. I purchased over $10k in fixtures through build.com. we are still having some of these items installed so not sure of their quality. Boxes that arrived were in rough shape. I'm hoping they work well because the customer service at Ferguson is so below par!! The real story starts with a vanity I purchased from the showroom in San Diego on Mercury Street. I went to the showroom to get some help from a consultant. Her name was Jenna. I didn't really like any of the vanities that she showed me. However, I found one online that looked amazing and perfect for my bathroom. I purchased it on a Black Friday sale. Jenna said that it was best for me to order through her and not build.com as if there were any problems it would be easier to deal with through their showroom. This could not be further from the truth! I was told that it will take three to six weeks to be delivered. 4 weeks after purchasing the vanity I received a phone call from Jenna saying that the vanity was discontinued. I was devastated as I loved the vanity. She told me she thought she could source the different parts and put it together. However, she wasn't sure how much it would cost. This brought up a red flag as I thought they were going to try and charge me more as I had bought it on sale during Black Friday. She told me she would try and see if she could still get the vanity I had to contact her several times. I never got a definitive answer. It's just left hanging. Meanwhile, this vanity was holding me up from moving back into my house which meant more rent. I had to pay as I could not move into my house without a functioning bathroom. Months later and waiting for the vanity and decide to call the main number and not go through. Jenna, I find out that there is a vanity in LA 2 hours away. No when I wanted to deliver. This was frustrating as Jenna knew we needed this as soon as possible. I had been waiting months for this vanity. read more

My mom and I went to Fergusons to pick out hardware for her bathroom remodel. We weren't really as prepared as we thought & we found ourselves getting a little overwhelmed. Enter Eric: he saved the day! Not only did he help us make decisions when it came to the design of the fixtures but he also took the time to describe the functionality of each piece and what would work best for what we had in mind. This experience wouldn't have been as wonderful without Eric's help. Give this man a raise if you haven't already! We look forward to coming back for upcoming projects. Thank you Eric & thank you Fergusons! read more