If you want good customer service, steer clear of Ferguson Dechert! They are dishonest and DO NOT CARE ABOUT YOU! I left a drawer full of clothes behind after rushing out of our rental Saturday morning. I called that day on the way home, and Andrea made me feel comforted that I wasn't alone in leaving things at the beach. That 'others have left more valuable things, including iPads and even a wedding ring'! I was told my clothing was found, and would be shipped to me. A week later, I called to follow up and they 'were so busy' they didn't ship my clothes. One week turned into a month. Finally after lying to me, and telling me the clothing was shipped sooner I received the tracking number. Not only did they not ship it when they said they would, they shipped it to the wrong address... to my sister in law that lives in a different state. Once I did finally receive the clothing, I had multiple pieces missing and had other clothing shipped to me that was not mine. I feel bad for the folks that did not receive their clothes as well, because I received them instead of my own!! Would't you think this happens all the time with beach rentals and they would have a better 'lost and found' system set up to protect clients?!? Granted this was my fault, leaving behind my clothes... I would certainly expect better customer service from a real estate company that charges $10,000/week. I would NOT recommend renting from Ferguson Dechert. Find a company with better values and customer service!! read more