Hands down, the WORST customer service I've EVER gotten, ANYWHERE, ever! I admit, maybe I don't look like a plumber (and neither does my husband) but I would expect at least a "hello," or "I'll be right with you," when you walk in the door. The guy behind the counter refused to even acknowledge someone entered the store, and even though he was helping someone else, there was time to tell us we would be next in line. Someone eventually came out from behind closed doors, took our broken part with a sour look on his face, and asked if we knew the brand. When we didn't, he disappeared behind the same closed door, and NEVER CAME BACK. Approximately 30 minutes later, we asked the worker (who still hadn't said even ONE word to us) if perhaps we had been forgotten? (We were now the only customers in the store.) He said he would check for us, came back with the part about 5 minutes later, and said the guy "couldn't find the part." That was it - no explanation, no further inquiries, nothing. It was only a sprayer hose for a kitchen faucet, so we aren't talking about rocket science. They just didn't care, period. I have never experienced such poor customer service at any establishment (whether retail, wholesale, restaurant, hotel, whatever you can name) ever in my life. I would NEVER go back there, I wouldn't care if they were the last plumbing supply store left on the face of the planet. I guess you have to be a "regular" and / or "look the part" to even get acknowledged there - I wouldn't waste my time, people! read more
