Fenwick is a small chain of department stores, with nine branches in England, one of them is this branch located in York's Coppergate Shopping Centre, it is quite a large department store being over 3 floors, with the first floor having a branch of Carluccio's.
As mentioned, Fenwick is a large department store and has 3 floors this is why I struggle to understand how cramped the store is, it can often be hard to get through the aisles due to how narrow they were, and it then seemed offputting to go through the rest of the store.
The store in terms of overall feel and decor seemed a tad basic, and it certainly didn't feel as modern as the likes of Marks and Spencer, and John Lewis who are similar chains who also have branches in the city.
Service around the store didn't seem great - staff didn't appear to be too outgoing, friendly or willing to help.
The store also barely had a store plan, they do have one available online which I wish I'd have seen before entering the store - they really do need to have a sign in the store somewhere as customers shouldn't have to look online to get a clear and proper map of the store layout.
Large brands are here including Ted Baker, but the range of brands also doesn't appear to compete with other stores, it wasn't a huge selection.
I only did notice one lift around the store too, there might have been more but this could also mean longer waits at peak times to get around the store.
In summary, Fenwick simply don't make the most of their space is located over three floors, giving the department store an offputting, unwelcoming, cramped and small feel and this negatively affects the whole customer shopping experience, issues with the layout and service also mean that with regret I feel Fenwick in York deserves a single one-star rating. read more