Posted on behalf of my wife and her friend:…read more Grudgingly returned to the shop after an upsetting, extremely disappointing experience last year with my friend who was looking for a mother of the bride outfit. This was purchased but after less than 24 hours was returned as she decided it wasn't quite the right colour for her. As noted in previous reviews with important dress decisions for special occasions people can change their minds, however the shops policy of no refunds and only a credit note left my friend devastated and visibly upset in the shop. The refund policy is displayed on a wall tucked away behind the cash point in very small writing. To read it you would need to ask the assistants to step aside from their till in order to read the policy. However, we were told on the day of return, it is also noted on the receipt by which time you have made your purchase and it is too late! We pointed out at no time leading up to the purchase did anyone mention the returns policy. Many other high street stores and independent stores do point this out at the point of sale. We think that with such an important, emotional and expensive purchase this should be made clear verbally! We could not believe this was an unusual situation judging by the thickness of the credit notebook that was produced. The manager was called but was cold and uncaring. Sticking by the policy despite my friend's extreme distress. As pointed out by my friend, for her it was a once in a lifetime purchase and she will never need to buy a dress like this again, so a credit note was of no use to her! At that point I offered to buy the credit note off her. So, returning somewhat hesitantly on Friday this year with another friend for moral support, in order to use the credit note, it was extremely disappointing to see the refund policy still tucked away not clearly visible. To compound matters we were served grudgingly by an arrogant, unfriendly assistant. We were dressed for the weather after our train journey from Edinburgh and possibly we were being judged by this particular assistant (as previous reviews have commented on). Whilst I tried on two dresses the assistant did not engage with my friend at all making my friend feel very unwelcome and uncomfortable. We then went to the other shop, the assistants here were very friendly but we returned to the MOB shop to complete the purchase. At this point we had four assistants squashed into the small point of sale area trying to pack the items up which was quite intimidating for us. When I produced the credit note which covered the cost exactly of both items (which was quite considerable), nothing was said about the comment my friend added to the credit note last year! So main learning points for Molly Brown: * Your returns policy at the point of sale should be seen clearly by the customers - so move it and point it out verbally pre-sale! * Some assistants clearly need some training * Do not judge your customers buying potential by their appearance. You will lose sales. Supposedly you are family run but your customer service is very poor, there are times when rules can be relaxed. The experience my friend had was dreadful and it is too late for you to redeem yourselves, but I do hope this does not happen to any other potential customer.

From the owner: Molly Browns is a family-run business and we pride ourselves on exceptional customer service with…read morethe belief that the customer comes first. Based on old-fashioned values and exceptional after sales service everyone who shops with us can enjoy the attention they deserve both in store and online.

East is a women's clothes store, I go in sometimes when browsing shops in general but don't really…read moreshop there. This is just because I don't normally find anything to suit my style in there but the clothes do seem nice quality so I do think it's a good shop, just not to my tastes.

Hobbs is a really smart shop, I've only ever bought one thing from there which was a smart dress…read morefor work in the sale. It's a fairly expensive shop but the clothes all seem to be really high quality and worth the money. I think it's a great shop for classic items which will last.

Love this place, buy 1 get 1 50% off sale!! Great sweaters, tops and scarves. Jackets are pretty…read morebut do run quite small.

this is the store for all your clothing, acccessories and footwear needs!…read more menswear up-stairs not been in much, but have shoes, jewellery, suits etc the ladies wear section is hugh, offering concessions like rare, love, kate moss and more! knitwear, casual wear, clubbing wear, under wear, coats and a trendy school uniform section for the more fashion inclined young lady to be! (though not school uniform as such, but could be worn as) maturnity wear and a section of baby girls clothing from ages 3months to a year old! so mum and baby can match lol trousers and jeans come in a range of leg lengths petit section and the shoe section is one to rival office! for style and heel height! and nice looking handbags! the vintage section, though a good idea can be hit and miss, as you might find some of the items lurking in your grandmother wardrobe! price wise its in line with the other high street stores, though sales are good? update! arrggghhhh! topshop on-line has now started accepting paypal as payment! so much for leaving that account for xmas!!

Topshop is one of the more popular places for men and women to shop, as not only is their a…read moredownstairs floor for women (and part of the upstairs), but there is also the majority of the upstairs floor for men, (Topman). While there is a lot of clothing to suit anyone's body shape, there is also a variety of sizes ranging from 6-18. Although the prices of the majority of clothes are quite pricey.

this is a hugh zara, it has mens and childrens section on the 3rd floor. and 2 whole floors of…read moreladies fashion! zara has always been one of them high street fashion chains that is great for everyday casuals and office wear. they have a wide variety of styles in womens clothing, accessories, make up, shoes and handbags, i would not place them as cheap or overly expensive? but the clothing has that certain chic appeal! the shoes are just so, conservative with an edge of wowness but the sales are fab! even when the shop looks like a posh jumble sale, during the sales

Staff are extremely rude and very unhelpful.They do not seem to care at all about customers. The…read morestore itself is lovely and big with lots to chose from over 2 floors but the staff simply ruin the experience for me and i know a lot of people who have had the same treatment.

Great sweaters and scarves!read more

Mango is one of my favourite clothing shops in York, it offers a good selection of fashionable…read moreclothes. It offers smart workwear, nice casual clothes and stylish going out clothes. Whatever the occasion Mango has something to suit. It is located on Coney street, which has a range of good clothing shops.

This place is absolutely amazing! The staff are super friendly, everything is eco friendly, and the…read moreatmosphere of the store is so peaceful. Great place to get gifts or buy stuff for yourself.

Shared Earth is a great place to buy gifts, although if I'm honest they don't stock much for your…read moreaverage guy. Everthing in the shop is ethical and environmentally friendly. They stock things like notebooks, photo albumns, cushions, throws, money boxes and re-useable shopping bags. They do a great range of jewellery and some fantastic wine glasses made from recycled glass bottles. Buy your gifts here and shop with a clear conscience. The staff are friendly and the shop has a relaxed, laid back atmosphere; they're used to people just browsing. It's not cheap, but not too dear either and you're paying for ethical goods.