This menswear shop is the place to come if you want to get kitted out with the classic English…read moreCountry look - think Golden Labradors, Range Rovers and green wellies. Actually, it's full of foreign tourists as well, this being York, all wanting a slice of classic, rugged British outdoor wear. Brands include Barbour - of course - Viyella, Magee and Loake. They can literally fit you out from top to toe, from shoes or boots and socks to classic Christy and Olney hats and caps. The nice thing is that the staff are very friendly and helpful, as well as knowledgeable, and the prices actually pretty good for this sort of lifetime-lasting quality. The shop is quite small, but a great place to browse. They also do a mail order service.

I have been buying clothes from Robert Smart for many years as I know they stock only high…read morequality clothing and I will receive old fashioned,expert, professional service to match. Robert Smart offers a first class service for alterations too. Nothing is too much trouble for the staff I would not consider going anywhere else. I recommend Robert Smart Menswear without any reservation.

I love this shop. The clothes are fabulous and reasonably priced. I have bought several items for…read moremyself and my children. Quality is good and soo Vintage ( I am 72yrs) they are absolutely smashing. Thanks for bringing my style back into my life .....

I think I may have been a little generous giving Boyes a 3 star rating, but it holds a special…read moreplace in my heart as it was the favourite shop of my dearly departed Nana. Boyes sells a bit of everything, it's bordering on being (dare I say it ) a 'tat' shop.. It's a bit of a jumble sale! The first floor as various things for making your own furnishings, such as materials, cottons etc and on the ground floor you'll find a wide range of products from cleaning materials, DIY, kitchen wares as well as clothes, kids, mens and ladies to sweets crisps and various confectionery. Boyes is always value for money so if you fancy having a rummage around the shop, which is always just a little bit tatty, I'm sure you'll find something you never new you needed!

Cheap and cheerful! My OH gets all the birthday pressies for friends and relatives from here, just…read morefor that little something. Since we have both been on very low incomes until recently, Boyes has made the difference between whether or not we could buy people gifts at Christmas, too. No-one we want to know has ever got snobby about it. Also if you have a sewing project I'd recommend going to Boyes (don't waste your money at Gillies Fabrics in town, at over £10 a metre you could get a train to Leeds and buy from a sari shop for less!) if you just need something for a party costume or for the kids' Christmas plays or any sewing accessories.

stocks vivienne westwood, FCUK, diesel and some other brands…read more well laid out, (mens shop next door), shoes and accessories as well including lulu guinness handbags! so one of the stores in york if you want that little something different and less run of the mill! prices are as you would find for other stores stocking the same brands the sales are good and its worth going in for a look around, staff are pleasent and they have a childern section upstairs with baby ugg boots! up-date! they now do the B&R bolongaro and trevor lines! went in today (26/09/08) and really impressed with the upto 70% sale! G-star jeans @ £32.00! they also have some vivienne westwood items in the sale, from £40.00+ the anglomania label, and also some paul smith handbags and shoes

Awful customer service. I ordered an item via their website and they shipped an item not as…read moredescribed online. When I contacted their "customer service team" they asked me to upload photos to prove that the item was not as described. They then refuted the claim, but after much back and forth they eventually agreed to accept a return. There were further (avoidable) frustrations trying to negotiate who would pay for shipping (and how much.) This is not the first time I have had an issue retuning an item to them so be confident before you order. I buy from other comparable stores (End Clothing, Peggs & Son, etc) who's customer service has been outstanding in comparison.

The staff were very friendly and has a great online shop too.read more

Disgusting, rude, aggressive and threatening manager. He intimidated me and tried to humiliate me…read morein front of staff and customers when I asked for a refund. Even his other staff apologised and looked shocked. DO NOT SHOP HERE.

Posted on behalf of my wife and her friend:…read more Grudgingly returned to the shop after an upsetting, extremely disappointing experience last year with my friend who was looking for a mother of the bride outfit. This was purchased but after less than 24 hours was returned as she decided it wasn't quite the right colour for her. As noted in previous reviews with important dress decisions for special occasions people can change their minds, however the shops policy of no refunds and only a credit note left my friend devastated and visibly upset in the shop. The refund policy is displayed on a wall tucked away behind the cash point in very small writing. To read it you would need to ask the assistants to step aside from their till in order to read the policy. However, we were told on the day of return, it is also noted on the receipt by which time you have made your purchase and it is too late! We pointed out at no time leading up to the purchase did anyone mention the returns policy. Many other high street stores and independent stores do point this out at the point of sale. We think that with such an important, emotional and expensive purchase this should be made clear verbally! We could not believe this was an unusual situation judging by the thickness of the credit notebook that was produced. The manager was called but was cold and uncaring. Sticking by the policy despite my friend's extreme distress. As pointed out by my friend, for her it was a once in a lifetime purchase and she will never need to buy a dress like this again, so a credit note was of no use to her! At that point I offered to buy the credit note off her. So, returning somewhat hesitantly on Friday this year with another friend for moral support, in order to use the credit note, it was extremely disappointing to see the refund policy still tucked away not clearly visible. To compound matters we were served grudgingly by an arrogant, unfriendly assistant. We were dressed for the weather after our train journey from Edinburgh and possibly we were being judged by this particular assistant (as previous reviews have commented on). Whilst I tried on two dresses the assistant did not engage with my friend at all making my friend feel very unwelcome and uncomfortable. We then went to the other shop, the assistants here were very friendly but we returned to the MOB shop to complete the purchase. At this point we had four assistants squashed into the small point of sale area trying to pack the items up which was quite intimidating for us. When I produced the credit note which covered the cost exactly of both items (which was quite considerable), nothing was said about the comment my friend added to the credit note last year! So main learning points for Molly Brown: * Your returns policy at the point of sale should be seen clearly by the customers - so move it and point it out verbally pre-sale! * Some assistants clearly need some training * Do not judge your customers buying potential by their appearance. You will lose sales. Supposedly you are family run but your customer service is very poor, there are times when rules can be relaxed. The experience my friend had was dreadful and it is too late for you to redeem yourselves, but I do hope this does not happen to any other potential customer.

From the owner: Molly Browns is a family-run business and we pride ourselves on exceptional customer service with…read morethe belief that the customer comes first. Based on old-fashioned values and exceptional after sales service everyone who shops with us can enjoy the attention they deserve both in store and online.