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    Lakeland

    5.0 (1 review)
    Closed 10:30 am - 5:00 pm

    Lakeland Photos

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    13 years ago

    Love this place, buy 1 get 1 50% off sale!! Great sweaters, tops and scarves. Jackets are pretty but do run quite small.

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    Sarah Coggles

    Sarah Coggles

    2.3(3 reviews)
    0.1 mi
    £££

    stocks vivienne westwood, FCUK, diesel and some other brands…read more well laid out, (mens shop next door), shoes and accessories as well including lulu guinness handbags! so one of the stores in york if you want that little something different and less run of the mill! prices are as you would find for other stores stocking the same brands the sales are good and its worth going in for a look around, staff are pleasent and they have a childern section upstairs with baby ugg boots! up-date! they now do the B&R bolongaro and trevor lines! went in today (26/09/08) and really impressed with the upto 70% sale! G-star jeans @ £32.00! they also have some vivienne westwood items in the sale, from £40.00+ the anglomania label, and also some paul smith handbags and shoes

    Awful customer service. I ordered an item via their website and they shipped an item not as…read moredescribed online. When I contacted their "customer service team" they asked me to upload photos to prove that the item was not as described. They then refuted the claim, but after much back and forth they eventually agreed to accept a return. There were further (avoidable) frustrations trying to negotiate who would pay for shipping (and how much.) This is not the first time I have had an issue retuning an item to them so be confident before you order. I buy from other comparable stores (End Clothing, Peggs & Son, etc) who's customer service has been outstanding in comparison.

    Molly Browns

    Molly Browns

    1.0(1 review)
    0.1 mi

    Posted on behalf of my wife and her friend:…read more Grudgingly returned to the shop after an upsetting, extremely disappointing experience last year with my friend who was looking for a mother of the bride outfit. This was purchased but after less than 24 hours was returned as she decided it wasn't quite the right colour for her. As noted in previous reviews with important dress decisions for special occasions people can change their minds, however the shops policy of no refunds and only a credit note left my friend devastated and visibly upset in the shop. The refund policy is displayed on a wall tucked away behind the cash point in very small writing. To read it you would need to ask the assistants to step aside from their till in order to read the policy. However, we were told on the day of return, it is also noted on the receipt by which time you have made your purchase and it is too late! We pointed out at no time leading up to the purchase did anyone mention the returns policy. Many other high street stores and independent stores do point this out at the point of sale. We think that with such an important, emotional and expensive purchase this should be made clear verbally! We could not believe this was an unusual situation judging by the thickness of the credit notebook that was produced. The manager was called but was cold and uncaring. Sticking by the policy despite my friend's extreme distress. As pointed out by my friend, for her it was a once in a lifetime purchase and she will never need to buy a dress like this again, so a credit note was of no use to her! At that point I offered to buy the credit note off her. So, returning somewhat hesitantly on Friday this year with another friend for moral support, in order to use the credit note, it was extremely disappointing to see the refund policy still tucked away not clearly visible. To compound matters we were served grudgingly by an arrogant, unfriendly assistant. We were dressed for the weather after our train journey from Edinburgh and possibly we were being judged by this particular assistant (as previous reviews have commented on). Whilst I tried on two dresses the assistant did not engage with my friend at all making my friend feel very unwelcome and uncomfortable. We then went to the other shop, the assistants here were very friendly but we returned to the MOB shop to complete the purchase. At this point we had four assistants squashed into the small point of sale area trying to pack the items up which was quite intimidating for us. When I produced the credit note which covered the cost exactly of both items (which was quite considerable), nothing was said about the comment my friend added to the credit note last year! So main learning points for Molly Brown: * Your returns policy at the point of sale should be seen clearly by the customers - so move it and point it out verbally pre-sale! * Some assistants clearly need some training * Do not judge your customers buying potential by their appearance. You will lose sales. Supposedly you are family run but your customer service is very poor, there are times when rules can be relaxed. The experience my friend had was dreadful and it is too late for you to redeem yourselves, but I do hope this does not happen to any other potential customer.

    From the owner: Molly Browns is a family-run business and we pride ourselves on exceptional customer service with…read morethe belief that the customer comes first. Based on old-fashioned values and exceptional after sales service everyone who shops with us can enjoy the attention they deserve both in store and online.

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    Lakeland - accessories - Updated May 2026

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