Just as some Google reviewers stated, things started off good with John. He was nice and agreed to install our fence for a decent price inside the property markers left by our builder. The job took longer than committed, but we still liked the fence and even referred him to a neighbor. That's when we found out how dishonest he is. He never gave us a referral bonus even though he told our neighbor that he did. No biggie. We don't need his money. What we needed was a fence that is on our property and NOT someone else's. We found out from a builder who was surveying the other lot beside us that a portion of our fence was several feet beyond our property line. I contacted John to have him relocate it as we had asked his company to place the fence inside the property markers. He came out and agreed that now that the other lot was cleared, he could tell the fence was outside the markers. He said he had no idea how this happened because they normally run a rope to make sure they stay inside. He agreed to come out and move the fence the following week.
That next week he sent a text stating his crew got held up on a job and wouldn't be able to come out until the following week. After 10 days with no text or phone call, I reached out to John to advise the builder was asking when the fence would be moved. He responded the middle of next week. Two weeks went by with no crew, no calls, and no response to my texts. I called him and he apologized and gave excuses including the weather. He "promised" they would be out next Wednesday. On Thursday I reached out and he said his crew was sick and would be out next week.
At this point, I'm offended because this Guy must think I'm stupid. We got someone else to do the work and are taking the necessary actions against this company. My recommendation: Use Universal Fencing if you want honesty, quality, and service. read more