Joshua was very kind and patience in my process of searching and getting info on my plan to build a…read moredeck in front of my house. He was available to answer all my questions and was willing to change plans according to my needs. Great customer service!

From the owner: We here at Carpenters Creations are a small business here to serve the Niagara Region. We pride…read moreourselves on being honest and upfront, and hard working to give you the backyard you've been waiting for!

There was a little bit of a communication issue about what the project entailed. Once we ironed…read morethat out with guys on site, they did a good job. Prompt scheduling, fair price. I would hire them again.

Quick, professional and polite. Fair pricing and a great job! Would use them again. Love that they…read morewere able to text with me versus call, as work gets busy.

First I want to say my dealings were with the Welland office but this is the only site which…read moreappeared. I ordered a grave marker for an infant September 2016 and was told it would be ready in the spring. Come spring no marker....I called told it would not be ready until June....really they already had 8 months....Anyway marker appeared end of May by miracle. It was a total piece of junk. The last name has two "O"s which were drilled deep about an inch (could stand a pencil up in the hole). The bottom was rocks encased in cement not granite. I emailed the office because I could get no one on the telephone for two days. I went to the office and was advised email was received and rep told me I could get a new marker even bigger than what I ordered and she would meet me at the grave site that day after work. Well the story sure changed from the morning. Unfortunately the marker had been installed in the ground that day and she could not see the stones but advised that it was all granite which it was not. In the meantime two large round pieces of cement( suppose to be granite I think) were placed over the two holes in the name. Why were the holes there in the first place? Visit any graveyard and you will not see a flat marker anywhere with holes drilled in it. In the holes the material was white like cement or plaster...it was not granite. On the top a symbol of a rattle was carved but it was not colour ...it was gray cement not granite. At this point I was totally disgusted because nothing was going to be done and I was left with this piece of junk. It looked like something anyone could have produced in their backyard not what was suppose to be a professional business. I just don't want anyone else to have to go through a situation as upsetting as this one was for me. So if you find yourself in this situation.....and if you choose to deal with this business. I want to caution you to make sure the materials are listed on your contract and size etc. All the details...my contract just noted marker... All the details in specific and you won't be duped like I was. Also ask to see a sample of what your getting so you have proof of what the marker is suppose to be. Get as much information in writing as you can. Then you will have documentation to support your concern. I ordered the marker in good faith thinking I would get a marker which would look like all the others I have seen in graveyards. It is very upsetting that I am stuck with this marker and my only solution is to go somewhere else and start all over again.