They were patient while I dealt with HOA nonsense (for over a year) and never pushed. They were knowledgable, responsive to inquiries, and gave a good price without scummy sales tactics. They have a payment portal that accepts debit cards so you don't have pay the 3.5% credit card fee or mail a check, but both of those are options. They have some financing options, but I didn't look in detail. They were booking 4-5 weeks out, but it can vary. The fence did take 2 partial days due to weather interfering (it's a small yard), but they came back on Saturday to finish rather than waiting until the next week, which I wouldn't have expected. They confirm the exact date of installation a couple days in advance. The fence is still very new, but it looks good. I'll update if needed. The part that really prompted me to write this is they had put up a dented gate, which I didn't realize was temporary. I noticed but decided not to be difficult and complain. They called a week and a half later and said they saw it was dented and the new gate was ready (had to be made custom) and would be installed the next day. I am impressed they actually cared enough to provide a new one one, unprompted, and installed the initial gate so that my dog could roam freely in the meantime. It seems they actually care about doing a good job. read more

Fence & Deck Depot is based in St Charles and they have been in business a long time. I wanted to work with a local family owned business. They did a great job on our new vinyl fence. It really looks nice and compliments our home and property. I would recommend this company to anyone needing a fence. I am very happy with their work. read more

Good quality fencing at an affordable price. I was really impressed by the quality. The gates were custom made. With the framing being molded together for extra strength. Great people! Great fence! read more

The fence looks great, it was completed in a timely manner. And clean up looked very good. And they did minimal damage to my flower bed. I will recommend them to anyone. And there price was very reasonable read more

We've had two different sections of fence done by Fence and Deck Depot and we've had no problems whatsoever. Installation was quick and efficient, prices are fair, and the fence looks great. We highly recommend them! read more

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Fence & Deck Depot installed my fence 2 years ago. Last Fall the hinge on my gate broke. I called last week to report it. within days they were here to make the repair. I received a follow up call from the office to confirm that I was happy with the work. That's excellent customer service in my opinion. Need a fence? Call these folks first. read more

Fence & Deck Depot - My lovely fence - Fences & Gates Near Me - Saint Charles, Missouri

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The good: once the work began, the fence went up very fast and the workers did a quality job. The bad: It took an extra 2 months longer than I was originally told for the fence to be installed, and there was poor communication along the way which made it frustrating to be a customer. Overall: if you have the luxury of time and don't need your fence done immediately, then go with them. Expect delays, however. read more

Fence & Deck Depot - Vinyl fence - Fences & Gates Near Me - Saint Charles, Missouri

Nick started out the great experience with a detailed estimate, then Judy offered help navigating our municipality permit process, turnaround time was quick (halted only by Mother Nature), and then Roberto and his crew knocked out the fence in record time. Many thanks! You all have a great crew who absolutely deserve a raise! - Dustin read more

A little bumpy to start end result very good I would recommend them Overall very nice quality My child and my dogs would love to play in this thank you again end result was what I wanted read more

Fence & Deck Depot installed an aluminum fence in my yard. Extremely pleased with the installation. The installers were great. From beginning to end everyone has been great to work with from salesman to office staff. Highly recommend. read more

Choose this company! From start to finish, Travis and his team were incredibly kind and helpful. My fence looks great, but customer service was above and beyond! read more

We purchased a privacy fence. After receiving several bids, fence and deck depot offered the best price, plus they had raving reviews. We are very pleased with our purchase. read more

Fence & Deck Depot did an amazing job installing our vinyl fence. We unexpectedly adopted a 4-year-old rescue dog and needed to get our fence installed as soon as possible. Our sales rep, Billy, assisted us in moving the installation date up to meet our needs. The installers were also amazing. Great personality and they did an excellent job cleaning up afterwords. This is our second time using Fence & Deck Depot and they are still batting 100%! read more

We love our fence, the service we received was great and the price was good for the size of our yard. read more

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Our 5 ft privacy fence installation was completed in one day with excellent results. The entire process went very smoothly starting with the rep Nick who was professional and thorough with the measurements. The crew worked diligently and periodically showed me their progress to make sure they were meeting our expectations. I wouldn't hesitate to recommend Fence and Deck Depot. read more

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I was absolutely thrilled with my Fence & Deck Depot experience. I just needed my alley chain link fence replaced with vinyl privacy fence to match the other side and deter my dogs from alley patrol. I got multiple bids and they were the least expensive by far but the quality did not suffer in the least. Communication from the estimate, to the procedures like getting the permit, to the scheduling was thorough and so friendly. Scheduling was about 4 weeks out which was quicker than I expected, and the most incredible part was I left for work at 8:30am and the fence was completed by the time I got home at 4:30pm - by just ONE installer! - and it was breathtakingly beautiful! This is the best purchase I've made in a long time. My dogs may not agree though, ha! (Included the chain link fence "before"!) read more

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Fence and Deck Depot did an outstanding job installing my new deck. They provided great guidance and suggestions to enhance my deck design and cut costs, so the end product was much better than I anticipated. The installation crew were top notch craftsmen who did a quality job. I love the deck lighting. It looks fantastic and gives me peace of mind at night. read more

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I had an excellent excellent with Josh, Travis, Richard, and all the office staff. Each were personable, helpful and polite. I am very pleased with with the results of my fence installation. Highly recommend Fence & Deck Depot!! read more

Had a small job simply replacing 4 posts in my existing fence, but they treated me and the project like it was a new fence around my whole backyard! Thanks! read more

We got several estimates for our fence.. We chose Fence &Deck Depot. It proved to be a great choice. Starting with Billy Jean and Judy in the office. Then Billy Woodsen met with me.. He was knowledgeable very nice and gave us a great price after suggestions for the fence.. Travis scheduled the job and was extremely helpful keeping us notified on the job completion. Very pleased with this company and employees.. read more

Install crew were quick and efficient. Finished job looks fantastic. Highly recommend Fence and Deck Depot.

Contacted this company early January for an estimate on fence, they came out measured and cage us fence options along with that they offer financing options for the fence and install. 4 weeks later they had a crew of 3 out to install our fence, didn't think it would be done in one day but these men worked diligently and got it done. The fence looks fantastic and helps make the yard a nice private oasis. read more

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Had a wooden fence put in 2021 during Covid was promised the thicker slats. When the job was finished I noticed the slats were the thin ones. The owner called and said he could not get the thicker slats but did not bother to tell us. He made a financial adjustment which was fine. Now four years later the fence rail is pulling away from the post. Called the company sent pictures they claimed normal wear they would not even come out to look at it. They said if their guy is in the neighborhood he would take a look that was two months ago I would have paid to have this fixed I have hired another fence company to fix their mess fence should last longer than 4 years read more

The team did an amazing job yesterday! They showed up on time and installed a beautiful vinyl privacy fence. We loved that they showed up early enough in the day to finish the job in a day! Photos below are the haul away....and the new! read more

Fence & Deck Depot - Fences & Gates Near Me - Saint Charles, Missouri

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Fence & Deck Depot installed a fence on my property on 12-28-22. The owner, Sean Nesbit, stood by the work you see on the left of each picture to the point of even refusing to come and see it for himself. On 8-16-23 Kirkwood Fence sent in the pros, ripped out every last bit of what Sean Nesbit stood by and perfectly installed the fence you see on the right of each picture. These are but a few examples. To be fair, they just installed a new vinyl fence for a neighbor. It looks great! But the owner, Sean Nesbit, failed me and made sure I understood that he didn't care. Beware of them. read more

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Had a black metal fence installed around my back yard. The job was completed in roughly 4 hrs. At a reasonable price. The clean up was good and finished product looks great. read more

What a ride! Best experience with a vendor in 40 years. Highly recommend you call Fence and Deck Depot for your fence work. I had 5 companies provide estimates for the project: replace an old fence in my back yard. Not only was the discussion with John M. regarding the proposed replacement the most informative, but the price was less than the proposals for comparable work by other companies. Fence and Deck Depot installed a great cedar fence which was purposely left unsealed and unpainted. The scheduling, preparation for the installation, the actual installation and clean up were all really well done. My neighbor on the other side of the fence agreed and rated the fence "fabulous" Charles J. read more

Can not follow through. I constantly had to contact them over and over for a small job (not small to me still 5 grand). Had several e-mails and text and phone calls not followed through. Last one was sending contract over right after his afternoon appts, that was a 2 week ago. A shame no cares for the lil people over there. Only hungry for big j read more

The wood portion of my fence is perfect! I had more issues over a gate than I could ever imagine. I have a section of chain link that a gate was placed where it would open up to a tree therefore did not open appropriately. Initially I was told that a hillside gate would fix it (for an additional cost) however it wouldn't be necessary if the gate was placed anywhere else on the property line. It was very obvious everyone was annoyed by this situation at the company (as was I)-- I was asked what I expected them to do, I was told they don't move posts, I asked they place the hillside gate at their cost. No one was interested in that. They then wanted to cut down the tree (not on my property) that was in the way of the gate. Everything initially mentioned seemed to be about me changing my expectations. It took 4 months. Initially a silver gate was placed rather than a black gate. It took weeks to get the hardware placed to open the gate. It took another several weeks for them to realize they had to move the posts. Then it was done in a very poor quality. 4 months later after the initial installation someone finally came out and moved the posts yet again but actually made it look nice. Would I use them again? probably not. Did they eventually make it right? yes. I don't feel like it should have been such a struggle to get it done the correct way. They also threw the removed posts into the woods behind my house--about 1-2 feet over the property line. Seems tacky--and I felt the need to get rid of them the correct way. read more

THIRD UPDATE: Today they came out to replace the bad boards and even the owner showed up to help. UPDATE: Got the owners attention. Nick the sales guy and owner came and looked at our problems with the deck. That's all we wanted was for someone to come and physically look. We wanted someone to communicate with us and that's what Nick and the ownFence and Deck is replacing the bad boards for us. We had our deck installed back in November 2018. They used Yellow pressured treated wood. We waited six months to stain like they told us to. Here it is 2020, the boards are bowing, warping, cracking and lifting off the base. In the attached photos you'll see everything What the heck! No point in trying to work with Dwane from the O'Fallon office, he'll just tell it's normal and they'll deny telling you to wait six months to stain. Use a different company DO NOT USE Fence & Deck Depot. Run and don't look back. read more

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The team from Fence and Deck Depot knocked my fence project out of the park. From my great salesman John...to communication with the friendly and informative office staff...to David and his professional install crew, everything was just fantastic. And to top it all off they came in with the cheapest bid out of 4 companies contacted! Do yourself a favor and do business here. read more

If you are having a fence or deck installed, it is important to use an established company that can provide service and stand behind the product. I had a fence installed 7 years ago. Recently, it became apparent that the gate would need adjustments. In addition, the latch on the back gate had been badly chewed by squirrels. Mark arrived to help with the problems. He called ahead and arrived promptly. He had the issues taken care of in short order and was on his way. Dealing with Fence and Deck Depot is easy. Shelly helped arrange the visit and I am glad to have this one done and out of the way. read more

I would recommend Fence & Deck to everyone! Started with the first phone call. Spoke to Judy who was very knowledgeable and helpful with all the questions we had. Miguel and his crew were great. Very efficient in how they worked together. You could tell they were experienced at installing. They cleaned up and were done at end of day. So thankful for an awesome experience with this company and now my 3 fur babies are so happy for their yard. Thank you everyone at Fence & Deck Depot . read more

Fence & Deck Depot - Fences & Gates Near Me - Saint Charles, Missouri

I just got a small vinyl fence in the back of my villa, installed by Fence and Deck Depot. The three men who arrived were very nice and professional and did a great job and finished the job in a very short time. I was very pleased with the work and products used. I would highly recommend them. read more

Thousands of dollars on their fencing. 5 years later gate has settled, crappy joints between sections falling apart and will they repair? Sure FOR A $1,500 MINIMUM. read more

Terrible customer service! We signed a work order for a fence on 5/30 and put a deposit down. We were told it would be a quick one-day job and they could complete week of 7/8. We called every day that week as no one showed up. They finally called Friday, and said the team would be out Mon. They didn't show until Tues 7/16. They left without finishing, as they didn't install the 2 gates. It's now 7/22 and we still have two gaping holes in the fence where the gates should be and have not heard from anyone!! Terrible!! We have a dog and have made make-shift gates so he doesn't get out. FRUSTRATING!! read more

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I recently had an old cedar fence taken down and a new one put in by Fence and Deck depot. I have nothing but good things to say about these guys. The process from start to finish went very smooth. Ben, the estimator that came out, was very helpful. I do not need a pushy sales pitch and Ben was not that guy. He simply answered questions and pointed out the quality of their material as compared to some of the other companies i had gotten quotes from. It helped to see that I was paying less for better quality materials than i would have gotten at other places. During this process I had asked Ben to give me a second estimate eliminating a side which was owned by my neighbors. While on the phone I had mentioned to Ben that I was most likely going with them but was a little concerned with some reviews here on Yelp. It was said essentially in passing. That same day I got a call from the owner of the company. He explained he had just taken over and some of the older reviews were from the previous owner. The one recent review in which the owner was left without a gate was addressed. Instead of making excuses, the owner took responsibility and said they had dropped the ball. I found his honesty very refreshing. He also mentioned that after that incident they made personnel changes as well as reexamining internal processes. He gave me his personal cell phone number and told me to call at any point with any concerns i had. That meant a lot. I never had to call because i never had any issues. The crew arrived on time and finished in one day. They did an incredible job not only with the fence but with the clean up and removal of the old fence as well. There was a lot of dirt that had to be placed from the new holes and they did an excellent job of spreading it around. I could not be happier with my decision to go with them and would not hesitate to use them in the future. read more

Contracted with Fence and Deck Depot to replace my 2-tier deck. Not only did I get what I felt was a very good price, I was extremely happy with the end product. Everything was very professional. The sales call/estimate, project planning, communications, and actual build were 1st rate. Brennen did a very good job of keeping me informed and making sure everything was moving. Alen and Sanko did a wonderful job on site. They respected my property, answered my questions, did high quality work, and finished on time. I would certainly use them again, but I think this deck will last a long time. read more

The fence repair guy Bryan is the only one I would recommend coming out to anyone's property to do anything related to a fence. The salesman Roc messed up multiple times. The installers royally messed up in the install twice! The chain link fence had post 5 or 6 inches higher then the chain link fence. The chain link fence was at least 4 inches of the ground in several areas. More then enough room for my dogs to get out. Unfortunately they did and one almost got hit on the interstate close to my house. Scary to watch you fur baby run across an interstate because the fence you installed for them was not installed properly. Now on to the safety fence on the drive so you cannot roll off the 4 to 5 foot tall wall in your car. The installers did not listen at all when I asked for it to be installing on the concert of the driveway. They installed it in the retaining wall. Causing major damage to the wall the salesmen tried telling me it would make the wall stronger. Well after some rain and freeze the wall brick broke several layers down the wall. Due to them drilling into the wall stone cap. The fence itself was all wavy and uneven. Two gentlemen came out to look at it from the company. They sent the same installers back out to attempted to fix and replace the fence. They uses the same post and pulled them up and then putting the damage post back into concert to try to reinstall the fence a second time. It was even more uneven. More issue came up. The repair guy finally came out and had to rip most of it out a second time and install it again. In total it took them over 6 months to get the fence installed and the wall brick replace.Granted they fixed the broken wall brick but my wall will never look as good as it did before they came on my property. Then office has the balls to ask me where the payment was 2 days after the fixed the wall and fence. 6 months after the project was supposed to be complete. Sad that they didn't even offer to take money's off for my trouble, headache, wall that will never be the same... but can ask for their money 2 days after they finish. I mean your check is already in the mail geez! I would not use them for fence unless you get the repair guy to come out at the start to complete the work. Update: After leaving the review the owner came out to my property to apologize. I showed the owner some of the unresolved issues, no discussion took place to remedy the remaining concerns. The owner showed me that they added some written policies to prevent the issue in the future. The owner Sean gave us an envelope containing a 250 gas card asking us to change the above review. We returned the gas card to the company. In addition he brought up the 40 employees for the company when asking me to change my review. Update 2: Been working with the owner over the last week. To get the structural issue to the retaining wall the company damaged on my property repair. We have provided a list of 15 issue mostly structural with the retaining wall from the damage occurred during the fence installation. Been waiting several days to hear if they will pay to repair for the damagesthey caused to my property. I emailed the owner after 72 hours which he requested on Tuesday May 10th. I received an out of office email reply, that he is unavailable until May 22nd. Update 3: Working with the BBB to try to find a resolution. Update 4: Filed complaint with BBB. The company response states the salesman sold us a fence that is not a safety fence on the drive as we asked for. This was never disclosed to us until the BBB complaint. Had multiple wall contractors and supplies out to review the wall. They have provided what it will take to fix the wall. Provided the estimated cost to the owner. We will see if I will have to hire a lawyer or if the company is going to take care of the property damage the company caused. Update 5: Provided the owner with the estimate to fix the wall the company still has not take responsibility of the damage they caused. Filing claims in court. read more

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Fence & Deck Depot just finished a major project for me. On the one hand, the dollars expended will keep me from about one-hundred new restaurant visits and reviews. On the other hand, this review just might be a hundred times more valuable than a restaurant review to homeowners hoping to make a good choice. First, to help you understand my biases, a word about my experiences. Across a span of 25 years, I've owned three homes in three different communities. One was built in 1929, another in 1984, and the current one in 1973. Maintenance is a constant challenge, and I've learned the limits of my amateur ability to handle minor projects. I've hired contractors for a variety of major projects, some easy and relatively pain-free, some not so much. In this case, I needed to address the challenge of a decaying 25-year-old deck and associated walkway wrapping around a sunroom. The estimator listened to my concerns, thoroughly explained material options, and offered an estimate that proved accurate. The construction supervisor analyzed the unusual construction of my sunroom foundation. I was a little nervous that he would not offer a solution until the old walkway was torn out, but understood that the rot needed to be cut away first. When, mid-project, the solution was offered to reposition the steel I-beam undergirding on new pillars, the plan was sound, the add-on pricing fair, and the work done quickly. The carpenters were respectful of my property, listened to me when I showed up, carefully explained what they were doing and why, and did fine work, from preparation through clean up. The paperwork was all in order, permit, drawings, inspection, invoice, warranty, etc., including a nice letter from the president with a customer satisfaction survey. All in all, I would say the division of labor and communication are great. The overall effort represents fine teamwork. What did I get? A well-constructed deck of eastern red cedar, a walkway-free sunroom, trimmed out in cedar to match the deck, and supported by repositioned steel I-beams on posts in thirty inches of concrete. No longer do I have to worry about someone's leg going through the spongy old deck wood, or imagine my sunroom might sag to the east. I have a 7-year warranty on materials and workmanship, even more on the treated lumber frame. The cement is still curing, and I have a lot of staining to do when the weather warms up, but so far, so good. Thanks, Fence & Deck Depot. read more

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