Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

We have dealt with 5 Star Appliance 3 times over the years. We needed a repairman for our in-home…read morerefrigerator 3 years ago. We contacted a different company first, and they sent someone out....$90 just to have him come......and once he got here, he was very arrogant, and once we told him that the refrigerator was 21 years old, he said "Well there's your problem....your compressor is shot. You might as well buy a new refrigerator, We don't do compressor work" and he left! That's when we contacted 5 Star, and Vitaliy came. Within 5 minutes he said "Your fan isn't working. I'll be right back." He came in a couple minutes later, and within 20 minutes, did the repair and it has been working well ever since. The second time we needed a repairman, we called 5 Star again, but they sent a very young man who was just beginning apparently, because he couldn't figure out how to do the repair. The dishwasher was 20 years old, so we just ended up buying a new one, which was fine. This time, our outside refrigerator needed a repair, so we called 5 Star again and specifically asked for Vitaliy. He came within a day or so, found the problem within 10 minutes and had it repaired 20 minutes later! He is awesome!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Very fast response. Courteous and professional. Used OEM replacement part instead of cheap knock…read moreoff part. Arrives on- time. Overall, excellent service at a very reasonable price.

Very quick response and frig is all fixed. Tenant is happy again. Pleasure to work with.read more

Very responsive and fair. Responded quickly to a weekend emergency and was prompt with arrival.read more

Great communication fast response and great customer service. The repair was very well done…read moreefficient and affordable. I will work with them again.

After a few visits and $370 later, slow responses over 3 months we were told we should replace the…read moreCPU to our washer or get a new washer??? The CPU was replaced on the first visit and the machine ended up having the same issues over and over again. I was told after the first visit the machine should last at least another 5 years. 2 agitator were also replaced. Now we have no washer and no money. The company has stopped responded. I even offered to sell back the parts.

Had a great experience ,they sorted me out at a reasonable price , kind and friendly.read more

This guy is a scammer, job performed rushed and in a poorly manner. He insisted he was a…read moreprofessional what a bum. Here we go: Hallway tile job - tile grout lines don't match with old ones - Grout width not consistent. - Tile depth not consistent (tile is protruding in several spots) - Tile cuts have several chips, which presents a risk for injury. Master bath shower curb job - Cement casting spilled and hardened over new flooring - Shower Curb width not consistent - Shower curb not level to the inside of shower - Tile cuts have chips all around, risk for injury or laceration when entering/existing shower. - Tile depth not consistent. - Grout width not consistent with old one - Tile sizing is bigger than the placement space and lips over. - Inside part of shower curb hace a wide gap that was covered with grout instead of tile. Job site - Both tile jobs were left dirty with a white haze on all tiles. - Floor on master room was left dirty - Master Shower was left with rocks and debris. - Al the tile cuts scraps performed on porch was left on floor - Pavers weren't returned to original location - 1 paver was destroyed - Used incorrect mortar bag for project - Left trash in porch - Poured dirty waste water outside of dispensing area on the back yard - Left buckets dirty and with hardened grout in them For more details see attached photos and videos.

Wore a mask, was very easy to communicate with, respectful, honest, helpful and also courteous. 5…read morestars.

STAY AWAY! I requested service to unclog the drain in my fridge. My fridge is in an RV and the back…read moreof it cannot be easily accessed. Fortunately, per Whirlpool, the drain is accessed inside the freezer by removing a back panel. Technician arrived DRIVING A CAR not a service vehicle. He said he can't do the job because the fridge needs to be removed to access the back of it. He said, don't trust the Internet. When I explained that the Whirlpool site says the back doesn't need to be accessed. He said he can do it, doesn't want to do it and it will be expensive. I declined the work because he didn't want to do it, drove up in a car and his "service bag" was smaller than my purse!

If I could give a 0 star I would. They don't show up when they say they will, not just once but…read moretwice. When they finally do show up they don't fix your appliance properly. I still have a leak, they left the components hanging out of the back of the fridge, flooded the kitchen floor and still charged me a call out fee and a fee for work done! The call out was to be deducted from the bill which they didn't do. Never again.

Excellent appliance repair service for us, over five years of high quality and efficient repairs on…read moreSubzero, Bosch, wine refrigerators, etc. Highly recommend.

Chad was a second opinion Appliance Technician my Home Warranty company sent out after the previous…read morecompany couldn't fix the issue with our washer/dryer. Chad was prompt to make the appointment, drove a far distance to our home, and was very professional. Most impressive was the time and effort he spent thoroughly looking at both the washer and dryer to determine the issues. I am so appreciative to him for his dedication to good service and highly recommend him.

I really liked the workmanship and efficiency of my tile roof job. Cost effective estimate and kept…read morejob cleaned up as they went along for this 2 day job. Great guys and very helpful I would use them again. Talk to Albert

On our first service request Mr. Hamilton came out promptly; and even did a temporary fix so that…read morewe could use the dryer. He was very courteous and scheduled to return to complete a permanent repair. He did not return nor respond to several calls and text messages over several days. Both my daughter-in law and I tried reaching him The temporary fix only lasted for a couple of drying cycles. After no response from Mr. Hamilton, we retained another service provider. Very unprofessional. Will never use his services again.