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Felix Seafood House

3.7 (6 reviews)
ModerateSeafood Markets

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Photo of Tieon O.
199
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11 years ago

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15 years ago

They really know how to season their seafood! The boiled crawfish is always served steaming hot.

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9 years ago

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10 years ago

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10 years ago

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12 years ago

We had the most amazing charbroiled oysters and the bayou sampler platter! Our taste buds are still in Awe!

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Westbank Seafood Company - This was what I started picking out before I stopped because it was over half the sack that were dead.

Westbank Seafood Company

3.5(11 reviews)
4.0 mi
$$

This weekend I went in to buy live crawfish and asked a couple of questions about size, price etc…read moreas any person would. I was getting tripped up on where they came from because I'm just a girl who loves crawfish and I do boil them myself but this just started recently.. So I'm not knowledgeable of how the sizes differ based on where they come from or how dirty or clean they are because to me it doesn't matter but to them it's what they advertise so in the middle of me trying to grasp this concept of the big ones come from the river and the smaller ones come from the pond or where ever they come from I still don't know because I sensed I was bothering her but maybe the lady was getting a little frustrated going back and forth with me on the wording and trying to explain to me while showing me " with a finger point " or a bin of mixed boiled crawfish saying " the ponds are in the front " but literally they were all mixed.. size were all over. I decided on getting the " rivers " as they call them, for me they were the bigger ones.. lol They all eat mud and they'll all be boiled to death and eaten. For one sack of 33 pound for $2.89 my total was $95 and some change, $104 after tax. I asked if they took tap and the lady said yes and than my total was $108 I asked why it went from 95 to 108 she explained to me that the total was $104 and it was taxes but I can see on the register " 104 " and I said no with taxes its 104, she said they charge credit card fees I said that's illegal, she said, " no it's not everybody does it " I said, " that's don't mean it's legal " she pointed at this white paper on the window that said nothing about credit card fees but said something about the right to give discounts for cash paying customers, and she called a manager.. Mind you I wasn't disrespectful just bothered my total went from 104 to 108 with no sign or warning they charge credit card fees until she mentioned it. But when she said they charge credit card fees I looked for an ATM which they didn't have one. So the manager comes over asks what's the issue I said it's illegal to charge credit card fees he said no it's not the company charges them I said what does that have to do with me.. He said if it's a problem I can leave, so I thanked them and I walked out, not saying another word. As I'm walking out he yells something ignorant and told me don't come back. As if I would have come back to a place that don't value their customers, understand that it's free to ask questions and free to be kind to customers, A business that values their customers would have simply said, "we do have the right to charge you up to 4% ( that's the legal limit on credit card fees " but of course he was just as ignorant as I was at the moment .. or he could have said, do you want the crawfish or not? " I didn't mind paying, I probably would have ended up paying the $4 but it's something about spending my money with people who take advantage of consumers just because they can and sometimes I have time to point out that simply " just because everybody does it doesn't make it right " pray on the ignorant and be mad at the people who know you're doing something you have no business doing is wild! I do know it's legal for businesses to charge credit card fees as long as it's presented to the customer and it's a 4% cap on fees because that's what the people who they have their card machine charge them so we both wrong but I wrote this review to shine the light on the fact they don't care about who buys from them, how you feel about them or how hard you work for your money they gone do business regardless and a lot of times people choose to stay away from businesses who don't value their customers. It's something about middle class white folk that act like they have a problem with being questioned and giving a respectful answer and realizing that everybody is not out to prove them as ignorant or less than, but prove to be just that. I spend $190 at the Westwego seafood at capt. Johnathan's lot on great size crawfish at $2.69 a pound and I paid their credit card fee because they didn't mind answering questions because not everyone knows what you know about the product you sell. The lady was patient with me, even found me something to put my crawfish in so they didn't dirty my car.. it's not about what you do it's about how you do it. " it's just $4 " it's my $4 until I choose that I want something bad enough to trade the $4 for a product or service and credit card fees for a business who don't care about me is not a fair trade. I wasn't greeted when I walked in but I always speak and ask the person how their doing, she answered and didn't dismiss the greeting which is why they get 3 stars, and they didn't seem to be like that when I called over the phone earlier that morning, the man I talked to over the phone gave me the address and pricing and shared they had two kinds and two prices. But in person experience was different.

I was gonna give them another try only because they were the only seafood store that had nice…read moregraded live crawfish on Father's Day. After I came home and started washing I noticed a good amount were dead ones. I picked about over 8lbs of dead ones so I decided to stop and just boil it because it's over half the sack that were dead. Definitely not coming back ever even if it's the last seafood store on the entire westbank.

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Westbank Seafood Company
Westbank Seafood Company - Boiled crawfish

Boiled crawfish

Westbank Seafood Company - Live crawfish

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Live crawfish

Felix Seafood House - seafoodmarkets - Updated May 2026

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