Had them do my 2019 taxes. Lowest refund I ever received back, and the most I ever paid to have taxes done. I delivered my paperwork to them organized and in chronological order. They were returned in a disorganized heap. My present tax person rechecked that year and so far has found me an additional $900 they missed. I used the young lady in the office. Cannot remember her name. I can say the owner called and offered to put my papers in order and apologized. However, since they held onto my paperwork for 2 weeks for a senior member to review her work I don't understand overlooking an add'l $900. read more