AVOID at all costs. East Norriton location. 0 stars. Manicured and bejeweled "doctor" told me I had…read morethe worst case of deviated septum he had ever seen. CAT scan results said other wise. Turns out that I had a mild sinus infection. Once it cleared I have never had another sinus issue.

I went in several times to deal with ongoing ear and throat issues- and paid my $100 co pay... each…read moretime... and every time they submitted my claims they got coded wrong so everything had to go in twice which led to more confusion on my claims. I recently got the bill and somehow still owe $224- I looked where the primary cost was and it was for a procedure I didn't consent to have given costs- but the costs were not disclosed to me. And now I'm stuck with a bill- I keep trying to call the billing office but they call when I'm at work and are only open until 4:30 pm... so I can't even call on my lunch break because they never answer the phone- every single has to leave a message it seems and you just hope they call back at a time you can answer... this makes no sense. I am now having to juggle communication with my insurance company- who did answer the phone unlike these people at their billing office. They also billed me for a visit with pinnacle ent alliance which is a place I have never been... Also tele health is included with my insurance. These people took advantage of me...

Michael Block Changed My Mind About Nurse Practitioners…read more I'll be honest - I've always been skeptical of seeing nurse practitioners instead of physicians. I thought doctors were better trained and more thorough. Michael Block completely changed my perspective. I found Michael out of desperation during a holiday week. My primary care physician had dismissed a concerning lump I felt in my upper left neck/parotid region, telling me it was nothing. But I knew something was there. I took a same-day appointment at the Phoenixville location (a far drive for me) because I needed answers. He actually listened. Within minutes, Michael validated what I had been feeling. He agreed something was there and didn't dismiss me. He ordered an ultrasound, which confirmed a small benign fluid-filled cyst - nothing serious, but I wasn't crazy. That validation alone was worth the drive. But he didn't stop there. While awaiting the scan results, Michael ordered a comprehensive panel including: Autoimmune screening (ANA) Inflammatory markers (CRP, ESR) EBV and CMV antibody panels Bartonella testing (my cat recently scratched me) Full allergy panel He was thorough in a way I've rarely experienced with any provider. He solved a problem I'd been living with for years. Michael identified that I likely had TMJ and suspected my nighttime breathing issues weren't sleep apnea - they were allergy-related. The bloodwork confirmed it: I was highly reactive to dust mites (Class III - high). He prescribed nasal sprays to try while we waited for results, and they helped. But the real transformation came after I got those allergy results. I bought a HEPA vacuum, allergen-proof mattress cover, pillow covers, and duvet cover. I went into full sanitation mode in my bedroom. The results were life-changing. I had been waking up every morning with one or both nostrils completely clogged. Now? My airways are completely open - without even using the nasal sprays anymore. I'm sleeping better than I have in years. His bedside manner is exceptional. Michael takes as much time as you need. He doesn't rush you. He's genuinely interested in your well-being and overall health - not just checking boxes. He's passionate about what he does, and it shows. When my labs came back showing positive EBV markers that looked alarming on paper, he called me personally to explain that everything was fine - just evidence of a past infection like 90% of adults have. He even confirmed what I had researched independently: "No lymphoma." The bottom line: I had scheduled an appointment with an ENT before seeing Michael, thinking I needed a specialist. After my experience with him, I realized I had already found exactly the provider I needed. Michael Block is more thorough, more caring, and more attentive than most physicians I've encountered in my life. If you're hesitant about seeing a nurse practitioner - don't be. At least not this one. Michael Block has earned a patient for life. Also- I only waited 5-10 minutes to see him once I arrived and the office front staff were helpful and very friendly.

The doctor was efficient and knew exactly what to do to take care of my concern. Office staff were…read morefriendly and helpful. The only thing I didn't like was they charged me upfront and will reimburse me when my insurance comes through. I've never had that happen before.

Although very knowledgeable and technically competent with many years of experience, it's clear…read morefollowing my first visit with Dr. Cramer that his personal engagement and interaction with patients is an area of major concern. Sadly, it was a combination of his very short, abrupt, curt, and somewhat aggressive behavior during his responses to my questions and answers that I provided during my recent visit to the ENT & Allergy Specialists office located in Pottstown, PA.

I had my first appointment with Dr. Cramer today. I would recommend him highly. Dr. Cramer…read moreexplained everything, and answered all my questions. He is very easy to talk to. The entire office is well run - I think this is the best-run medical practice that I've ever been to. I was seen in a timely fashion, and there was essentially no waiting time between seeing Dr. Cramer and having my hearing tested. The staff members I dealt with were all friendly, professional and helpful. I actually enjoyed my visit!