Stopped in to ship some boxes. I ship all the time to the same addresses using my corporate account and never encounter a problem at other locations.
I provided the address, a FedEx location, where the recipient will collect the boxes, as I ship to them every couple of weeks, but was told by the person at the counter that if I ship a Ground package to a FedEx location it will be returned. I tell her I do it all the time and don't understand what's different today. She finally agrees to ask her manager. He comes out, sees the address is a FedEx office location and says it's no problem to ship there.
Ironically, he doesn't apologize for the employee trying to decline shipping the package or trying to turn me away, and she finally processes the package for shipping. I leave shaking my head. Customer service fail! read more